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Added 12 mins ago
Bilingual Employee Relations INV
Rogers Communications
Calgary, AB · Toronto, ON · Montreal, QC
reporting to the Manager, Employee Relations Investigations, the Employee Relations Investigator will contribute to the overall success of the Employee Relations Investigation team. The…
Added 12 mins ago
PI
Technical Designer - engineering
Pattison ID
Edmundston, NB · Pickering, ON
- Full-time
…the engineering drawings according to the requirements of the customer, the production team, and the building codes. The technical designer will thus gather the related technical…
Added 12 mins ago
CN
Agent, Customer Service
Canadian North
Inuvik, NT
- Part-time
The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with…
Added 12 mins ago
Employee Relations Manager, EXR Canada
Amazon
Montreal, QC
The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on…
Added 12 mins ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Barrhaven, Ottawa, ON
- $17.95 to $19.5 CAD / hour
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 12 mins ago
CC
Retail Store Manager
Canna Cabana
Calgary, AB · Westland, Calgary, AB
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 12 mins ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Barrhaven, Ottawa, ON
- $17.95 CAD / hour
- Part-time
…a key role in delivering a welcoming and engaging in-store experience by understanding customer needs, offering product recommendations, and sharing relevant cannabis knowledge. This…
Added 12 mins ago
CC
Retail Shift Leader
Canna Cabana
Midnapore, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 12 mins ago
T
Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
…personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and…
Added 12 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 12 mins ago
T
AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 12 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as…
Added 12 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 12 mins ago
I
District Manager CAN
Indochino
Vancouver, BC
- Full-time
The District Manager is leads showrooms across multiple provinces and time zones. Showroom Managers report directly to the District Manager. Additional showrooms or markets may be assigned…
Added 12 mins ago
CH
Facilities Supervisor
CBRE HV
Fort McMurray, AB
- Full-time
High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
Added 12 mins ago
MS
Store Manager
Michaels Stores
Lloydminster, SK
- Full-time
…managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand…
Added 12 mins ago
A
Food and Beverage Manager - In-Room Dining
AccorHotel
Banff, AB
- Full-time
As Food and Beverage Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape…
Added 12 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale…
Added 12 mins ago
MS
Client Success Manager, Associate (Canadian Public)
Morgan Stanley
Calgary, AB
- Full-time
1-5 years of customer service experience with primary responsibility of answering and resolving customer inquiries
Added 26 mins ago
IA
Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Under the direction of the Quality Assurance Manager (QAM), the Quality Assurance Coordinator assists in all aspects of the ISO9001/AS9100 internal audit program to review and evaluate the…
Added 26 mins ago
LI
Account Manager, Independent Business Unit (IBU)
Lawrie Insurance Group
Hamilton, ON
- Full-time
Are you passionate about delivering an exceptional client experience? Are you proactive, self-motivated, and client-focused? If so, this could be the ideal opportunity for you.
Added 26 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Dryden, ON
- Full-time
…inventory management, disposal of expired products), addressing all customer complaints and resolve all customer problems to ensure excellent customer experience. Responsible for the…
Added 26 mins ago
S
Accountant (Systems Analyst)
SaskTel
Regina, SK
- Full-time
Salary: $31.98-$46.57 (Based on education and experience)
Added 26 mins ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 26 mins ago
FC
Senior Supply Chain Specialist
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
…support strategic sourcing and operational success. If you have experience in purchasing and wholesale buying, we encourage you to apply and explore this exciting…

Jetson Home

Customer Success Representative

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years of experience in Customer Success, Account Management, Sales, or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company - making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

As a Customer Success Representative, you’ll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You’ll be their trusted point of contact - ensuring paperwork, approvals, and installations are seamless and stress-free.

You’ll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey.

What You Will Do:

Guide customers through all pre-installation steps to ensure they are install-ready:
Manage scheduling for walk-throughs and installations.
Take a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email.
Handle requotes as needed, collaborating with field service manager and sales.
Proactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met.
Serve as the primary point of contact for homeowners after a sale closes with a deposit.
Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track.
Track key customer milestones and report progress within Jetson’s CRM system.

What You Bring:

5-7 years of experience in Customer Success, Account Management, Sales, or a related field.
Strong verbal and written communication skills.
Experience working in a CRM system (e.g., HubSpot, Salesforce)
Comfort working in a startup or growth-stage environment.

Job Type: Full-time, Permanent

Pay: $90,000 OTE

Schedule: Wednesday to Sunday, 9:00am - 5:00pm

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up

Location: In person - North Vancouver, BC

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

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More about this job

Responsibilities

You will guide homeowners through the pre-installation process, acting as their primary point of contact to ensure seamless paperwork, scheduling, and project milestones. You will collaborate with internal teams including Sales, Operations, and Installers to maintain accurate project tracking within the CRM.

Requirements

The role requires 5-7 years of experience in Customer Success, Account Management, or Sales. Candidates must possess strong communication skills and proficiency in CRM software like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Sales
CRM
HubSpot
Salesforce
Communication
Project Management
Scheduling
Data Entry
Customer Support
Problem Solving
Relationship Management

Benefits

Dental Care
Vision Care
Life Insurance
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Sales
CRM
HubSpot
Salesforce
Home Electrification
Sustainable Energy
Project Coordination
Scheduling
Field Service
Automation
Data Management
Customer Experience
Operations
Installations
Startup Environment
Growth-stage

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