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Added 9 mins ago
GF
Local Class 5 Delivery Driver
Gordon Food Service
AB · Edmonton-Alberta-EDM
- Full-time
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact…
Added 9 mins ago
GF
Local Class 1 Delivery Driver
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Inside Sales Representative
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- $50,000 to $60,000 CAD / year
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Added 40 mins ago
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Jetson Home

Customer Success Representative

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5-7 years of experience in Customer Success, Account Management, Sales, or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company - making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

As a Customer Success Representative, you’ll guide homeowners through every step of their journey from the moment they sign on with Jetson to the day their system is installed. You’ll be their trusted point of contact - ensuring paperwork, approvals, and installations are seamless and stress-free.

You’ll collaborate with internal teams to keep projects moving efficiently, proactively manage customer expectations and deliverables, making sure every homeowner feels supported and excited about their electrification journey.

What You Will Do:

Guide customers through all pre-installation steps to ensure they are install-ready:
Manage scheduling for walk-throughs and installations.
Take a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email.
Handle requotes as needed, collaborating with field service manager and sales.
Proactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met.
Serve as the primary point of contact for homeowners after a sale closes with a deposit.
Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track.
Track key customer milestones and report progress within Jetson’s CRM system.

What You Bring:

5-7 years of experience in Customer Success, Account Management, Sales, or a related field.
Strong verbal and written communication skills.
Experience working in a CRM system (e.g., HubSpot, Salesforce)
Comfort working in a startup or growth-stage environment.

Job Type: Full-time, Permanent

Pay: $90,000 OTE

Schedule: Wednesday to Sunday, 9:00am - 5:00pm

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up

Location: In person - North Vancouver, BC

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

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More about this job

Responsibilities

You will guide homeowners through the pre-installation process, acting as their primary point of contact to ensure seamless paperwork, scheduling, and project milestones. You will collaborate with internal teams including Sales, Operations, and Installers to maintain accurate project tracking within the CRM.

Requirements

The role requires 5-7 years of experience in Customer Success, Account Management, or Sales. Candidates must possess strong communication skills and proficiency in CRM software like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Sales
CRM
HubSpot
Salesforce
Communication
Project Management
Scheduling
Data Entry
Customer Support
Problem Solving
Relationship Management

Benefits

Dental Care
Vision Care
Life Insurance
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Sales
CRM
HubSpot
Salesforce
Home Electrification
Sustainable Energy
Project Coordination
Scheduling
Field Service
Automation
Data Management
Customer Experience
Operations
Installations
Startup Environment
Growth-stage

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