Find work in Canada.

491,388 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Live Service Visual Designer – EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…minimal oversight, and brings both artistic vision and practical solutions to the table. You'll collaborate closely with designers, producers, and engineers to deliver high-quality content…
Added 28 mins ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
Support the Program Integration Lead and Program Technical Director in providing technical analytics and progress & performance reporting to executive and senior stakeholders, across…
Added 28 mins ago
TS
Director, Construction PMO
Tricon Solutions
Moncton, NB
- Full-time
About the Opportunity Tricon Solutions has been engaged by a leading specialty construction company in New Brunswick for help in finding a Director for their Construction PMO. This is a…
Added 28 mins ago
E
Controls Specialist
Element5
St. Thomas, ON
- $70,000 to $75,000 CAD / year
- Full-time
As our Controls Specialist, you'll report directly to the Director of Operations and help keep automation and controls systems running reliably at our St. Thomas facility. Working closely…
Added 28 mins ago
JH
Gestionnaire de projet d’investissement (CAPEX), Capital Projects (CapEx), Project Manager
Jubilant HollisterStier CMO
Montreal, QC
- $78,000 to $114,400 CAD / year
- Full-time
…clients et partenaires en offrant des produits innovants et des solutions rentables grâce à la croissance, à la rentabilité et à une gestion prudente des ressources. Si vous êtes prêt(e)…
Added 28 mins ago
B
Controller
BluMetric
Ottawa, ON
- Full-time
…at its Ottawa headquarters. Reporting to the Vice President, Director – Finance, the Controller will oversee the day-to-day operations of the accounting function, including payroll,…
Added 43 mins ago
IC
Associate Delegate Relations Manager
Informa Connect - Global Finance
Toronto, ON
- Full-time
…in delivering world-class events, conferences, and training solutions across a range of industries including Finance, Pharma, Maritime, Marketing, Legal, and…
Added 43 mins ago
P
U.S. Tax, Director
PwC
Vancouver, BC
- Full-time
As a U.S. Tax Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 43 mins ago
UO
Associate Director, Facilities Planning
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
Planning and Development (UBC Okanagan), the Associate Director liaises with users and other campus departments. Additional responsibilities include ongoing management and guidance of the…
Added 58 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 58 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 58 mins ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 58 mins ago
TA
Senior Manager/ Associate Director - Leadership Hiring
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…consulting talent across geographies to deliver transformative solutions and grow strategic client…
Added 1 hour ago
PROJECT MANAGER 311
City of Toronto
Toronto, ON
Reporting to the Director, Strategy, Insights & Planning, the Project Manager 311 works with senior leaders and stakeholders across the City to coordinate project governance, manage budgets…
Added 1 hour ago
HP
Commercial, Data or IP Solicitor (5+ PQE)
Howes Percival
Norwich, ON
- Full-time
Whether you are an established Partner with a portable client following, or an ambitious Legal Director or Senior Associate looking for the platform, support and opportunity to build your…
Added 1 hour ago
A
IT Technology Acquisition Specialist
Akkodis
Calgary, AB
- Contract
…the RFSQ process. The role will be overseen by the Associate Director, Architecture and Solutions and will work with the CIO, IT leadership, SCM, and the Vice-President, Digital…
Added 1 hour ago
TM
Administrative Assistant
Toronto Metropolitan University
Toronto, ON
- Temporary
…faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected…
Added 1 hour ago
MD
Human Resources Director 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…seeking a creative, strategic, and mission driven Human Resources Director (HRD) to lead the agency’s human resources team and help shape the future of our workforce. We are looking for a…
Added 1 hour ago
CO
PROJECT MANAGER 311 #67733
City of Toronto
Toronto, ON
- Full-time
Reporting to the Director, Strategy, Insights & Planning, the Project Manager 311 works with senior leaders and stakeholders across the City to coordinate project governance, manage budgets…
Added 1 hour ago
A(
Graphic Designer
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
Alana Williams, Director of Marketing & Brand Operations
Added 1 hour ago
PT
Director, Product Management (Hardware)
PAR Technology
Remote, Canada
- Full-time
- Remote
PAR Technology is seeking a strategic and execution-focused Director of Product Management to lead our Hardware Product Management organization. This leader will own the Drive-Thru product…
Added 1 hour ago
TU
Associate Director, Facilities Planning
The University of British Columbia
Kelowna, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
Planning and Development (UBC Okanagan), the Associate Director liaises with users and other campus departments. Additional responsibilities include ongoing management and guidance of the…
Added 1 hour ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Reporting to the Director, Segments & Growth, the Senior Manager, Customer Segments & Growth Strategy is responsible for leading the strategy and execution of partnerships, sponsorships,…
Added 1 hour ago
AG
Planning Supervisor
Adelphi Group
Toronto, ON
- Full-time
Execute in-market optimizations and reallocation recommendations under the Associate Director’s guidance.
Added 1 hour ago
AG
Supervisor, Strategy (Contract)
Adelphi Group
Vancouver, BC
- Full-time
Timeliness and clarity of status reporting and escalation to the Account Director.

Jetson Home

Director of Technical Service

North Vancouver, BC, Canada

Pay: $165,000 - $200,000 per annum · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $165,000 - $200,000 per annum
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company - making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

A heat pump is a fifteen-year relationship with a homeowner, and the second year matters as much as the first week. This role owns whether Jetson's systems keep working - and how fast we respond when they don't.

As Director of Technical Service, you lead Jetson's service organization and act as the company's senior technical authority in the field. You own callback rate, first-time fix rate, and time to resolution. You own warranty administration and the money we recover from manufacturers, customers and CARE programs. And because service data is the most honest feedback loop in the business, you own pushing what breaks in the field back into equipment selection, install standards, commissioning requirements, and crew training. This is a build-and-run role: you'll be designing the service function while operating it, across multiple markets at once.

What You'll Do:

Lead and develop the technical service organization, including system designers and technical support staff; define coverage model, role scorecards, and the hiring plan as the installed base grows
Own callback rate, first-time fix rate, and time to resolution on service calls, and set service level expectations by issue severity
Build the remote triage and diagnostic function so issues are resolved without a truck roll wherever possible
Own service capacity, dispatch, and on-call coverage, including surge planning for heating and cooling season peaks
Own warranty administration and manufacturer claims, and recover cost wherever warranty applies
Feed field failure data back into equipment selection, system design, install standards, and training, and hold those loops closed
Partner with Director of Customer Success and Director of Production Coordination on service recovery, escalation handling, and customer communication during outages
Partner with Supply Chain on service parts strategy, truck stock, and warranty inventory
Serve as final technical escalation authority, including safety, code compliance, and refrigerant handling issues
Report weekly to leadership on callbacks, first-time fix, open service aging, and warranty recovery, with root cause and a plan attached to each

What You Bring:

8+ years in HVAC, electrical, or residential mechanical service, including 3+ years leading service technicians or managers
Deep hands-on diagnostic expertise with heat pumps and residential HVAC systems - you can arbitrate a technical call, not just route it
EPA 608 certification required; NATE certification, HVAC license, or electrical license strongly preferred
Demonstrated ownership of a callback, first-time fix, or service SLA metric - you've moved one and can explain exactly how
Experience running warranty programs and managing manufacturer relationships and claims
Experience building or scaling a service function across multiple markets
Working knowledge of mechanical and electrical code, inspection requirements, and refrigerant regulations across jurisdictions
Hands-on experience with field service management platforms (Zuper, ServiceTitan, HubSpot) at the workflow design level
Strong analytical instincts - you build the report yourself before asking someone else for it
Ability to translate what tradespeople know into standards and systems others can follow
Comfort with high autonomy, ambiguity, and executive visibility in a fast-paced startup environment
Availability for 25 % travel
Familiarity with modern tools including AI for efficiency

Preferred: Cold-climate heat pump and heat pump water heater experience; commissioning and performance verification background; experience supporting a third-party installer network

Job Type: Full-time, Permanent

Pay: $165,000 - $200,000 per annum

Benefits/Perks:

Dental, Vision & Life Insurance: 100% company-paid premiums
Extended Health Care
Disability Insurance
Parental Leave Top-Up
Education Support
Equity

Work Location: In person - North Vancouver, BC

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

Apply About employer

More about this job

Responsibilities

The Director of Technical Service will lead the service organization, defining coverage models and hiring plans while serving as the senior technical authority. They are responsible for managing service metrics like callback rates and first-time fix rates, as well as overseeing warranty administration and field failure data loops.

Requirements

Candidates must have 8+ years of experience in HVAC or residential mechanical service, including at least 3 years in a leadership role. An EPA 608 certification is required, with a strong preference for NATE certification or relevant trade licenses.

Skills

HVAC
Heat Pump Diagnostics
Service Management
Technical Leadership
Warranty Administration
Team Development
Remote Triage
Field Service Management
Zuper
ServiceTitan
HubSpot
Mechanical Code Compliance
Electrical Code Compliance
Refrigerant Regulations
Data Analysis
Process Improvement

Benefits

Dental Insurance
Vision Insurance
Life Insurance
Extended Health Care
Disability Insurance
Parental Leave Top-Up
Education Support
Equity

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Heat Pumps
Technical Service
Service Management
Warranty Administration
EPA 608
NATE Certification
Zuper
ServiceTitan
HubSpot
Field Service
Mechanical Code
Electrical Code
Refrigerant Regulations
Sustainability
Clean Energy
Automation
Data Analysis
Leadership
Technical Escalation
Commissioning
Performance Verification
Supply Chain
Residential Mechanical
Startup Environment
AI Tools
System Design
Technical Support
Root Cause Analysis
Service Level Agreements

Report this job