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Added 55 mins ago
Pharmacy Assistant Manager - RPT
Safeway Canada
Saskatoon, SK
Full-time
Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs
Added 55 mins ago
BDC - Service Coordinator
Dilawri Group of Companies
Mississauga, ON
Full-time
Dilawri Group in Ontario is now actively searching for a BDC- Service Coordinator. Located at Dixie Road & Highway 401 in Mississauga, our team doesn’t just schedule service appointments,…
Added 57 mins ago
Accounts Payable Coordinator
CROWN PROPERTY MANAGEMENT
Toronto, Ontario
$50,000 to $60,000 CAD / year
The Accounts Payable Coordinator reports to the Controller with the main responsibility to provide reliable, timely, and efficient support and facilitate continuous improvement in systems…
Added 1 hour ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Algoma University has an existing vacancy in the position of Student Life Coordinator. Reporting to the Manager, Student Life Operations, the Student Life Coordinator is responsible for…
Added 1 hour ago
Customer Success Coordinator / Coordonnateur ou coordonnatrice, succès client
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Full-time
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Full-time
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Added 1 hour ago
ERP Program Coordinator (Contract)
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Added 2 hours ago
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Vancouver, BC · Boundless Vancouver- Community Services
Full-time
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Added 2 hours ago
Marketing Coordinator
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Ottawa, ON
We are looking for a Marketing Coordinator to help deliver effective, well-organized marketing across Urbandale’s communities and product lines.
Added 3 hours ago
Maintenance Material Coordinator
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Esterhazy, SK · CA - Esterhazy, SK
Full-time
The Maintenance Material Coordinator is responsible for ordering, sourcing, verifying and expediting all maintenance materials needed for planned work orders. This position is responsible…
Added 3 hours ago
Student, Value Realization Office Project Management Coordinator (Winter 2027)
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Full-time
The Project Management Coordinator will support the VRO and CRE by coordinating project information, strengthening tools and processes, preparing clear reporting and communications, and…
Added 3 hours ago
Concierge
JLL
Toronto, ON
Full-time
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Added 3 hours ago
Regional Sales Coordinator
AccorHotel
Jasper, AB
Full-time
We are seeking a high energy Sales Coordinator who is extremely dedicated and is willing to “go the extra mile” and able to “think out of the box.” We are looking for a hospitality career…
Added 3 hours ago
Market Sales Coordinator
OPENLANE
Toronto, ON
Full-time
We are seeking a Market Sales Coordinator with experience in customer service and technology utilization. You will be part of a dynamic Sales Coordination team responsible for supporting…
Added 4 hours ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Added 4 hours ago
Railcar Data Analyst
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Zoonotic Diseases C. difficile Student Worker - Student Worker Para Prof Sr
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Added 4 hours ago
Pharmacy Assistant Manager - RPT
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Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs
Added 5 hours ago
Technical Services Technologist Trainee Level (2 positions available - Anticipatory Staffing)
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Become a member of the NAV CANADA Technical Services team. We offer career-long training on advanced equipment; a full range of opportunities as you gain experience; competitive salaries;…
Added 5 hours ago
Resident Services Coordinator
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Toronto, ON
Full-time
The Resident Services Coordinator is the primary tenant-facing representative of the building, responsible for delivering an exceptional resident experience from move-in to move-out.…
Added 5 hours ago
Glazing Project Manager
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Winnipeg, MB
$75,000 to $85,000 CAD / year
Full-time
Ongoing training through Flynn University and eLearning
Added 6 hours ago
Social Media Coordinator
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Full-time
The Marketing Administrator is responsible for supporting and executing digital marketing initiatives, social media strategy, and sales enablement efforts across the organization. The…
Added 6 hours ago
Bilingual Operations Coordinator
Bilingual Source
Mississauga, ON
$84,000 to $87,000 CAD / year
Full-time
This role offers extensive training, exposure to North American operations, and the opportunity to develop expertise across multiple business functions including operations, logistics,…
Added 7 hours ago
Coordinator, Marketing and Events
Wilfrid Laurier University
Waterloo, ON
…you are a varsity athlete or a participant in a recreation program, we believe all Golden Hawks have the potential to be leaders and champions in their…

JLL

Concierge

Toronto, ON, Canada

Pay: $57,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Summary:

As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on-site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.

This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:

Resident Experience Enhancement:

Deliver proactive, courteous, and personalized service to current and prospective residents
Anticipate, support, and fulfill resident needs, from day-to-day requests to special arrangements, including support with Property Management Software and Resident Portal access and training
Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate
Take ownership of resident inquiries and requests, ensuring timely follow-up and resolution
Maintain expert knowledge of local amenities, services, businesses, and events
Manage amenity bookings, deposits, and post-event inspections
Assist with resident move-ins and move-outs to ensure a seamless experience
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment
Identify opportunities to enhance the resident experience through proactive service and engagement
Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

Coordinate resident requests and connect residents with trusted local service providers, community resources, and lifestyle services
Handle package and delivery management
Respond promptly and professionally to all resident communications, including calls, messages, emails, and inquiries
Demonstrate resourcefulness and initiative when responding to unique resident requests
Serve as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainment
Maintain shift logs and daily memo books containing pertinent information
Support leasing staff with prospective resident greetings for tours and showings

Building Operations Support:

Manage service elevator and loading dock schedules
Control building access for contractors, vendors, visitors, and residents
Administer security access devices, including cards, fobs, and transmitters
Maintain enterphone system information and security software records
Liaise with security personnel and other service providers as required
Report building concerns, incidents, and operational issues to the appropriate team members in a timely manner

Community Engagement:

Build positive relationships with local businesses, service providers, and community partners
Gather and share community information for resident communications and social media initiatives
Assist in organizing and executing resident events and community-building activities
Recognize opportunities to create positive resident touchpoints and memorable experiences
Support initiatives that strengthen resident engagement and foster a sense of community

Guest Suite Management:

Oversee and administer the building's guest suites
Manage guest suite bookings and reservations
Coordinate cleaning and maintenance of guest suites
Ensure guest suites are properly stocked with amenities
Handle check-in and check-out processes for guest suite users
Address any issues or concerns related to guest suite usage
Maintain accurate records of guest suite occupancy and revenue

Sound like you? To apply, you must be/have:

3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service-focused environments with a demonstrated track record of delivering exceptional customer experiences
Post-secondary education in hospitality management, business, communications, or a related field is preferred
Proven ability to build strong relationships and establish trust with residents, guests, and colleagues
Exceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentiality
Strong organizational abilities and the ability to effectively manage multiple priorities in a fast-paced environment
Demonstrated ability to remain calm, professional, and solution-oriented when handling challenges or resident concerns
Exceptional attention to detail and commitment to service excellence
Self-motivated with the initiative to proactively identify and address resident needs
Proficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an asset
Current First Aid, CPR, and AED certification, or willingness to obtain certification
Flexible availability, including evenings, weekends, and holidays as required
Ability to stand, sit, or walk for extended periods
Ability to occasionally lift and carry items up to 10 pounds

The Ideal Candidate

The ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem-solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.

Our business in Canada

Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients. 

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

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More about this job

Responsibilities

Deliver personalized concierge service to residents and guests, manage requests, packages, amenity bookings, guest suites, and support move-ins, events, and community engagement. Assist with building operations by coordinating access and service schedules, maintaining records, and promptly reporting concerns and incidents.

Requirements

Requires at least three years of experience in luxury residential, hospitality, customer experience, guest services, or another service-focused environment; post-secondary education in a related field is preferred. Candidates should have strong communication, relationship-building, organizational, and problem-solving skills, Microsoft Office proficiency, and current or obtainable First Aid, CPR, and AED certification.

Skills

Resident Relations
Customer Service
Hospitality
Communication
Interpersonal Skills
Organization
Multitasking
Problem-Solving
Attention To Detail
Conflict Resolution
Confidentiality
Property Management
Event Coordination
Building Access Management
Microsoft Office
Yardi

Visa sponsorship

Not detected in the job text

Keywords

Luxury Residential
Hospitality
Resident Experience
Customer Experience
Guest Services
Property Management
Resident Portal
Property Management Software
Yardi
Microsoft Office Suite
Amenity Bookings
Package Management
Guest Suite Management
Event Coordination
Community Engagement
Building Access Control
Security Access Devices
Enterphone System
Service Elevator Scheduling
Loading Dock Scheduling
First Aid
CPR
AED
Confidentiality
Resident Communications

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