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Added 27 mins ago
Property Manager
HighView Partners
Toronto, ON
Full-time
Our client is a growing Toronto-based owner, developer and manager of boutique residential rental communities. They are seeking an experienced Property Manager to own a premium…
Added 59 mins ago
Director, Global Real Estate Operations
Recrute Action
Toronto, ON
Contract
Lead third-party manager oversight programs, including tenant engagement surveys and property management and leasing broker scorecards.
Added 1 hour ago
F&I Manager
Dilawri Group of Companies
Toronto, ON · Etobicoke, ON
Full-time
Dilawri Group is now actively searching for a Finance & Insurance Manager to join the team at Thorncrest Ford
Added 1 hour ago
Gestionnaire régional/Regional Manager
Gestion Zagora
Montreal, QC
Full-time
The Regional Manager will play a key role in overseeing teams, optimizing operations, ensuring tenant satisfaction, and driving the financial performance of the assigned properties. This…
Added 1 hour ago
Gestionnaire Immobilier/Property Manager
Gestion Zagora
Montreal, QC
Full-time
As part of our continued growth, we are seeking a Property Manager to oversee the day-to-day operations of our property portfolio in Montreal.
Added 1 hour ago
Lifecycle Optimization Manager
BGIS
Montreal, QC
Full-time
The Lifecycle Optimization Manager converts building condition, operational performance, energy and utility data, sustainability objectives, lifecycle requirements, lease obligations, and…
Added 1 hour ago
Data & Business Intelligence Analyst
Colonnade Management Inc.
Ottawa, ON
$70,000 to $80,000 CAD / year
Full-time
…investment management, asset management, property management, leasing and development services. Our continued expansion into Québec has created an opportunity for a full-time, Data &…
Added 3 hours ago
Integrated Marketing Manager
Yar Project
Toronto, ON
Full-time
The role plans and runs the project's marketing across property positioning, leasing, events, social, digital, and broker-facing materials.
Added 3 hours ago
Community Residential Manager
Boardwalk
AB · Edmonton, AB
Full-time
Added 3 hours ago
Manager, Collections and Recoveries
Candido Consulting Group Inc
Toronto, ON
Full-time
The Manager, Collections & Recoveries will lead the development, implementation and ongoing management of the collections and recovery operations.
Added 3 hours ago
Global Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
…speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based, all-optical IP network…
Added 3 hours ago
Concierge
JLL
Toronto, ON
Full-time
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating…
Added 4 hours ago
Sales Consultant
HSC Holdings Inc
Toronto, ON
Our Donway Ford is looking for Sales and Leasing Consultant to join our amazing team!
Added 4 hours ago
Sales Consultant
HSC Holdings Inc
Toronto, ON
Full-time
Arrange trade-in appraisals through the Pre-Owned Sales Manager.
Added 4 hours ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating…
Added 5 hours ago
Superintendent (Live-In)
Morguard
Kitchener, ON
Full-time
The Superintendent is accountable to the Building/Property/District Manager for performing minor routine maintenance of the property to ensure the quality of work is performed and…
Added 6 hours ago
Live-out Superintendent
Greenwin Corp.
Guelph, ON
Full-time
Leasing and Administration: Facilitate the leasing process, including answering leasing inquiries, conducting in-suite showings, completing lease applications, and ensuring all leases…
Added 6 hours ago
Resident Services Coordinator
Hazelview Properties
Toronto, ON
Full-time
…presence across all scheduled shifts. The Coordinator also manages leasing administration, tenant communications, complaint handling, and amenity programming, and works closely with the…
Added 6 hours ago
Assistant Property and Rental Manager
Armco
Mascouche, QC
Full-time
We are seeking a reliable, organized, and detail-oriented Assistant Property and Rental Manager to join our team. Reporting to the Director of Real Estate, the successful candidate will…
Added 7 hours ago
Property Accountant
Kassen Recruitment
Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Reporting to an Accounting Manager, the Property Accountant will manage full-cycle accounting for a portfolio of income-producing properties. You’ll work closely with teams across property…
Added 7 hours ago
Director, Business Operations – Global Real Estate
Recrute Action
Toronto, ON
Contract
Lead third-party manager oversight programs, including annual tenant engagement surveys, property management scorecards, and leasing broker scorecards.
Added 8 hours ago
Resident Manager (3 Month Contract)
Centurion Asset Management Inc.
Kelowna, BC
Full-time · Contract
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.
Added 8 hours ago
Finance Manager
Valley Toyota
Chilliwack, BC
Full-time
Chilliwack Toyota is looking for a team minded, experienced, motivated Financial Services Manager to join our team.
Added 9 hours ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
…speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based, all-optical IP network…
Added 9 hours ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
…speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based, all-optical IP network…

JLL

Concierge

Toronto, ON, Canada

Pay: $57,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Summary:

As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on-site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.

This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:

Resident Experience Enhancement:

Deliver proactive, courteous, and personalized service to current and prospective residents
Anticipate, support, and fulfill resident needs, from day-to-day requests to special arrangements, including support with Property Management Software and Resident Portal access and training
Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate
Take ownership of resident inquiries and requests, ensuring timely follow-up and resolution
Maintain expert knowledge of local amenities, services, businesses, and events
Manage amenity bookings, deposits, and post-event inspections
Assist with resident move-ins and move-outs to ensure a seamless experience
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment
Identify opportunities to enhance the resident experience through proactive service and engagement
Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

Coordinate resident requests and connect residents with trusted local service providers, community resources, and lifestyle services
Handle package and delivery management
Respond promptly and professionally to all resident communications, including calls, messages, emails, and inquiries
Demonstrate resourcefulness and initiative when responding to unique resident requests
Serve as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainment
Maintain shift logs and daily memo books containing pertinent information
Support leasing staff with prospective resident greetings for tours and showings

Building Operations Support:

Manage service elevator and loading dock schedules
Control building access for contractors, vendors, visitors, and residents
Administer security access devices, including cards, fobs, and transmitters
Maintain enterphone system information and security software records
Liaise with security personnel and other service providers as required
Report building concerns, incidents, and operational issues to the appropriate team members in a timely manner

Community Engagement:

Build positive relationships with local businesses, service providers, and community partners
Gather and share community information for resident communications and social media initiatives
Assist in organizing and executing resident events and community-building activities
Recognize opportunities to create positive resident touchpoints and memorable experiences
Support initiatives that strengthen resident engagement and foster a sense of community

Guest Suite Management:

Oversee and administer the building's guest suites
Manage guest suite bookings and reservations
Coordinate cleaning and maintenance of guest suites
Ensure guest suites are properly stocked with amenities
Handle check-in and check-out processes for guest suite users
Address any issues or concerns related to guest suite usage
Maintain accurate records of guest suite occupancy and revenue

Sound like you? To apply, you must be/have:

3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service-focused environments with a demonstrated track record of delivering exceptional customer experiences
Post-secondary education in hospitality management, business, communications, or a related field is preferred
Proven ability to build strong relationships and establish trust with residents, guests, and colleagues
Exceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentiality
Strong organizational abilities and the ability to effectively manage multiple priorities in a fast-paced environment
Demonstrated ability to remain calm, professional, and solution-oriented when handling challenges or resident concerns
Exceptional attention to detail and commitment to service excellence
Self-motivated with the initiative to proactively identify and address resident needs
Proficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an asset
Current First Aid, CPR, and AED certification, or willingness to obtain certification
Flexible availability, including evenings, weekends, and holidays as required
Ability to stand, sit, or walk for extended periods
Ability to occasionally lift and carry items up to 10 pounds

The Ideal Candidate

The ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem-solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.

Our business in Canada

Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients. 

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

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More about this job

Responsibilities

Deliver personalized concierge service to residents and guests, manage requests, packages, amenity bookings, guest suites, and support move-ins, events, and community engagement. Assist with building operations by coordinating access and service schedules, maintaining records, and promptly reporting concerns and incidents.

Requirements

Requires at least three years of experience in luxury residential, hospitality, customer experience, guest services, or another service-focused environment; post-secondary education in a related field is preferred. Candidates should have strong communication, relationship-building, organizational, and problem-solving skills, Microsoft Office proficiency, and current or obtainable First Aid, CPR, and AED certification.

Skills

Resident Relations
Customer Service
Hospitality
Communication
Interpersonal Skills
Organization
Multitasking
Problem-Solving
Attention To Detail
Conflict Resolution
Confidentiality
Property Management
Event Coordination
Building Access Management
Microsoft Office
Yardi

Visa sponsorship

Not detected in the job text

Keywords

Luxury Residential
Hospitality
Resident Experience
Customer Experience
Guest Services
Property Management
Resident Portal
Property Management Software
Yardi
Microsoft Office Suite
Amenity Bookings
Package Management
Guest Suite Management
Event Coordination
Community Engagement
Building Access Control
Security Access Devices
Enterphone System
Service Elevator Scheduling
Loading Dock Scheduling
First Aid
CPR
AED
Confidentiality
Resident Communications

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