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Added 26 mins ago
Casual Security Guard
GardaWorld
Peterborough, ON
Ready to suit up as a Casual Security Guard in Peterborough
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Doane Grant Thornton LLP
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Strong understanding of data governance, quality, metadata, master data management, and security and compliance principles.
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Toronto, ON · Maple House at Canary Landing, Toronto ON
Full-time
The Concierge is the face of the community and the primary point of contact for residents and guests. They are responsible for delivering professional, responsive, and hospitality-driven…
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Ready to suit up as a Concierge Security Guard
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…strong focus on customer service, professionalism, and aviation security compliance, working closely with high-profile clients, flight crews, and airport…
Added 3 hours ago
Concierge
JLL
Toronto, ON
Full-time
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating…
Added 4 hours ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating…
Added 4 hours ago
Casual Healthcare Security Guard
GardaWorld
Calgary, AB
Ready to suit up as a Casual Healthcare Security Guard
Added 5 hours ago
Resident Services Coordinator
Hazelview Properties
Toronto, ON
Full-time
…to this role is ownership of the building's front desk and concierge function - the Resident Services team is the primary face of the building for residents, guests, and visitors, and is…
Added 6 hours ago
Tue/Sat/Sun Building Concierge
Alliance Maintenance Ltd.
Vancouver, BC
$19.4 CAD / hour
Part-time
The Concierge is the first point of contact for residents and their guests, providing a warm welcome and helpful support. This role assists the building manager with daily tasks, answers…
Added 6 hours ago
Receptionist
RR Donnelley
Toronto, ON
Full-time
…leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the…
Added 6 hours ago
Receptionist
RRD
Toronto, ON
$17.88 to $23.85 USD / hour
Full-time
…leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the…
Added 11 hours ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
Full-time
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Added 11 hours ago
Community Office Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Ready to suit up as Community Office Security Guard (Temporary Long term Coverage)
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Commercial Security Guard
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Emerson, MB · Winnipeg, Mani
Ready to suit up as a Commercial Security Guard
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Night Concierge
Claibon Recruitment
London, ON
Full-time
Experienced Night Concierge with either 5 star hotel experience or experience of working in a high end residential property required for this luxury development in the Isle of Dogs. Must…
Added 12 hours ago
Hospital Lead Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Ready to suit up as a Hospital Lead Security Guard
Added 18 hours ago
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Millbank, ON
Full-time
Communication with concierge, security and contractors is timely and accurate.
Added 22 hours ago
Industrial Casual Security Guard
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Ready to suit up as a Surveillance Security Guard
Added 23 hours ago
Economic Development Officer
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Full-time
…regulatory right sizing, departmental workflows) for a streamlined concierge approach to investor…
Added 23 hours ago
Weekend Security Concierge
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Oshawa, ON
Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 23 hours ago
Assistant Fairmont Gold Manager
AccorHotel
Banff, AB
Contract
Collaborate closely with Front Office, Reservations, Housekeeping, In-Room Dining, Culinary, Concierge, Royal Service, Revenue Management and other hotel departments to deliver a seamless…
Added 1 day ago
Sanitation II
Lamb Weston
Taber, AB · Alberta, Canada (Taber Plant)
Full-time
Employee Assistance Program services – mental health and other concierge-type services
Added 1 day ago
Part Time Security Guard North York and Neighboring Area
Northern Force Security Inc
Toronto, ON
Up to $18.5 CAD / hour
Part-time
Northern Force Security – a distinguished security company based in Toronto, Ontario, was founded by former military professionals. Northern Force Security is a full-service security…
Added 1 day ago
Part Time Security Guard Richmond Hill
Northern Force Security Inc
Toronto, ON
Up to $18.5 CAD / hour
Part-time
Northern Force Security – a distinguished security company based in Toronto, Ontario, was founded by former military professionals. Northern Force Security is a full-service security…

JLL

Concierge

Toronto, ON, Canada

Pay: $57,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Summary:

As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on-site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.

This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:

Resident Experience Enhancement:

Deliver proactive, courteous, and personalized service to current and prospective residents
Anticipate, support, and fulfill resident needs, from day-to-day requests to special arrangements, including support with Property Management Software and Resident Portal access and training
Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate
Take ownership of resident inquiries and requests, ensuring timely follow-up and resolution
Maintain expert knowledge of local amenities, services, businesses, and events
Manage amenity bookings, deposits, and post-event inspections
Assist with resident move-ins and move-outs to ensure a seamless experience
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment
Identify opportunities to enhance the resident experience through proactive service and engagement
Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

Coordinate resident requests and connect residents with trusted local service providers, community resources, and lifestyle services
Handle package and delivery management
Respond promptly and professionally to all resident communications, including calls, messages, emails, and inquiries
Demonstrate resourcefulness and initiative when responding to unique resident requests
Serve as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainment
Maintain shift logs and daily memo books containing pertinent information
Support leasing staff with prospective resident greetings for tours and showings

Building Operations Support:

Manage service elevator and loading dock schedules
Control building access for contractors, vendors, visitors, and residents
Administer security access devices, including cards, fobs, and transmitters
Maintain enterphone system information and security software records
Liaise with security personnel and other service providers as required
Report building concerns, incidents, and operational issues to the appropriate team members in a timely manner

Community Engagement:

Build positive relationships with local businesses, service providers, and community partners
Gather and share community information for resident communications and social media initiatives
Assist in organizing and executing resident events and community-building activities
Recognize opportunities to create positive resident touchpoints and memorable experiences
Support initiatives that strengthen resident engagement and foster a sense of community

Guest Suite Management:

Oversee and administer the building's guest suites
Manage guest suite bookings and reservations
Coordinate cleaning and maintenance of guest suites
Ensure guest suites are properly stocked with amenities
Handle check-in and check-out processes for guest suite users
Address any issues or concerns related to guest suite usage
Maintain accurate records of guest suite occupancy and revenue

Sound like you? To apply, you must be/have:

3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service-focused environments with a demonstrated track record of delivering exceptional customer experiences
Post-secondary education in hospitality management, business, communications, or a related field is preferred
Proven ability to build strong relationships and establish trust with residents, guests, and colleagues
Exceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentiality
Strong organizational abilities and the ability to effectively manage multiple priorities in a fast-paced environment
Demonstrated ability to remain calm, professional, and solution-oriented when handling challenges or resident concerns
Exceptional attention to detail and commitment to service excellence
Self-motivated with the initiative to proactively identify and address resident needs
Proficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an asset
Current First Aid, CPR, and AED certification, or willingness to obtain certification
Flexible availability, including evenings, weekends, and holidays as required
Ability to stand, sit, or walk for extended periods
Ability to occasionally lift and carry items up to 10 pounds

The Ideal Candidate

The ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem-solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.

Our business in Canada

Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients. 

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

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More about this job

Responsibilities

Deliver personalized concierge service to residents and guests, manage requests, packages, amenity bookings, guest suites, and support move-ins, events, and community engagement. Assist with building operations by coordinating access and service schedules, maintaining records, and promptly reporting concerns and incidents.

Requirements

Requires at least three years of experience in luxury residential, hospitality, customer experience, guest services, or another service-focused environment; post-secondary education in a related field is preferred. Candidates should have strong communication, relationship-building, organizational, and problem-solving skills, Microsoft Office proficiency, and current or obtainable First Aid, CPR, and AED certification.

Skills

Resident Relations
Customer Service
Hospitality
Communication
Interpersonal Skills
Organization
Multitasking
Problem-Solving
Attention To Detail
Conflict Resolution
Confidentiality
Property Management
Event Coordination
Building Access Management
Microsoft Office
Yardi

Visa sponsorship

Not detected in the job text

Keywords

Luxury Residential
Hospitality
Resident Experience
Customer Experience
Guest Services
Property Management
Resident Portal
Property Management Software
Yardi
Microsoft Office Suite
Amenity Bookings
Package Management
Guest Suite Management
Event Coordination
Community Engagement
Building Access Control
Security Access Devices
Enterphone System
Service Elevator Scheduling
Loading Dock Scheduling
First Aid
CPR
AED
Confidentiality
Resident Communications

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