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Added 12 mins ago
Self Checkout Attendant
Walmart Canada
Oshawa, ON
Contract
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 12 mins ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 12 mins ago
(CAN) Self Checkout Attendant
Walmart Canada
Timmins, ON
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 12 mins ago
Bakery Manager
COBS Bread
Cranbrook, BC
$42,000 to $50,000 CAD / year
Full-time
Right now, we are looking for a Bakery Manager who is looking for the next challenge in their career to lead and develop a strong bakery team. Working as part of the production and sales…
Added 12 mins ago
(CAN) Self Checkout Attendant
Walmart Canada
New Westminster, BC
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 12 mins ago
Sales - National Manager, Sales
Everllence
BC · West Vancouver, BC
Full-time
Everllence USA, Inc. plays a vital role in our global operations, delivering high-performance solutions and services to clients across North America. With a strong presence in key markets…
Added 12 mins ago
(CAN) Self Checkout Attendant
Walmart Canada
Coquitlam, BC
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 12 mins ago
Assistant Department Manager - Deli
Pete's Frootique
Halifax, NS
$18 to $19 USD / hour
Full-time
We are currently seeking a motivated and energetic Assistant Department Manager to join our leadership team. This fast-paced, hands-on role supports the Store Operations Manager in leading…
Added 12 mins ago
Bakery Manager
COBS Bread
Cranbrook, BC
Full-time
Right now, we are looking for a Bakery Manager who is looking for the next challenge in their career to lead and develop a strong bakery team. Working as part of the production and sales…
Added 27 mins ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
…trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer…
Added 41 mins ago
Plant Manager
Pacific International Executive Search
Crossfield, AB
Full-time
Pacific International has been exclusively retained by a Fortune 500 building products manufacturer to find a Plant Manager for its resin facility in Crossfield, Alberta. The company runs a…
Added 41 mins ago
Project Manager
Livestock Water Recycling
Calgary, AB
Full-time
As our Project Manager, you’ll own every project to the moment it’s handed to operations. You’ll work alongside our CEO, dealers, and sales team on developing new projects. Then you’ll lead…
Added 41 mins ago
Facility Manager III
BGIS
Montreal, QC
Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 42 mins ago
Retail Assistant Store Manager, Lip Lab - Toronto, Queen Street West Lip Lab (Full-Time)
Kendo Brands, Inc.
Toronto, ON
$20 to $22 CAD / hour
Full-time
As the Assistant Store Manager, you will not only help oversee the day-to-day operations of the store but will also create a fun, engaging and positive atmosphere that both guests and…
Added 57 mins ago
Consultant, Marketing (12-month contract)
McDonald's Corporation
Toronto, ON
We are seeking highly motivated Planning & Marketing Operations Supervisor to help drive planning excellence, portfolio visibility and operational effectiveness across the Marketing…
Added 1 hour ago
Product Manager
Sports Careers
Toronto, ON
Full-time
The Product Manager is responsible for the planning and execution of successful product initiatives. This includes understanding and prioritizing product and customer needs, defining…
Added 1 hour ago
Casual Maintenance Aide AgeCare Pine Grove
AgeCare
Woodbridge, ON
Part-time
Responsible for the immediate repair of defective equipment affecting resident care (e.g. beds, chairs, etc.). If unable to repair, reports problem to the Environmental Services Manager.
Added 1 hour ago
Quality Assurance Inspector
Argus
AB · Edmonton, AB
Full-time
R eporting to the Quality Control Manager, t he Quality Assurance Inspector is responsible for conducting compliance and inspection processes for all products received and manufactured at…
Added 1 hour ago
Product Owner / Product manager
E-IT
Canada
Full-time
7+ years of progressive experience as a Product Owner, Product Manager, Business Product Lead, or similar role delivering software or digital products.
Added 1 hour ago
Gestionnaire du matin – Bar George
Bar George
Montreal, QC
Full-time
Reporting to the General Manager, the Morning Manager oversees daytime operations. You'll lead the front-of-house team, deliver an exceptional guest experience, and make sure O&B standards…
Added 1 hour ago
Senior Legal Contracts and Risk Manager-EN
CAE
Montreal, QC
Full-time
…simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more…
Added 1 hour ago
Field Manager
Brand Momentum
Toronto, ON
$65,000 CAD / year
Full-time
We are looking for a hands-on and results-driven Field Manager to support the execution of retail programs across an assigned region. This role is responsible for leading Team Leads (TLs),…
Added 1 hour ago
Porter - PREM- Milton
Civeo
Ottawa, ON
Full-time
Communicate shipment readiness and key updates to the Shipping Manager/designate
Added 1 hour ago
Senior Legal Contracts and Risk Manager
CAE
Montreal, QC
Full-time
…simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more…
Added 1 hour ago
Senior Facilities Manager
JLL
Ottawa, ON · CAN-CLIENT Ottawa-Ciena
Full-time
JLL is hiring a Senior Facilities Manager for a prominent global technology client in Kanata. This growing operation features a showcase campus including their flagship R&D centre, where…

JLL

Concierge

Toronto, ON, Canada

Job type: Full-time
Apply by: Dec 31, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on-site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.

This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:

Resident Experience Enhancement:

Deliver proactive, courteous, and personalized service to current and prospective residents
Anticipate, support, and fulfill resident needs, from day-to-day requests to special arrangements, including support with Property Management Software and Resident Portal access and training
Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate
Take ownership of resident inquiries and requests, ensuring timely follow-up and resolution
Maintain expert knowledge of local amenities, services, businesses, and events
Manage amenity bookings, deposits, and post-event inspections
Assist with resident move-ins and move-outs to ensure a seamless experience
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment
Identify opportunities to enhance the resident experience through proactive service and engagement
Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

Coordinate resident requests and connect residents with trusted local service providers, community resources, and lifestyle services
Handle package and delivery management
Respond promptly and professionally to all resident communications, including calls, messages, emails, and inquiries
Demonstrate resourcefulness and initiative when responding to unique resident requests
Serve as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainment
Maintain shift logs and daily memo books containing pertinent information
Support leasing staff with prospective resident greetings for tours and showings

Building Operations Support:

Manage service elevator and loading dock schedules
Control building access for contractors, vendors, visitors, and residents
Administer security access devices, including cards, fobs, and transmitters
Maintain enterphone system information and security software records
Liaise with security personnel and other service providers as required
Report building concerns, incidents, and operational issues to the appropriate team members in a timely manner

Community Engagement:

Build positive relationships with local businesses, service providers, and community partners
Gather and share community information for resident communications and social media initiatives
Assist in organizing and executing resident events and community-building activities
Recognize opportunities to create positive resident touchpoints and memorable experiences
Support initiatives that strengthen resident engagement and foster a sense of community

Guest Suite Management:

Oversee and administer the building's guest suites

Manage guest suite bookings and reservations

Coordinate cleaning and maintenance of guest suites

Ensure guest suites are properly stocked with amenities

Handle check-in and check-out processes for guest suite users

Address any issues or concerns related to guest suite usage

Maintain accurate records of guest suite occupancy and revenue

Sound like you? To apply, you must be/have:

3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service-focused environments with a demonstrated track record of delivering exceptional customer experiences
Post-secondary education in hospitality management, business, communications, or a related field is preferred
Proven ability to build strong relationships and establish trust with residents, guests, and colleagues
Exceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentiality
Strong organizational abilities and the ability to effectively manage multiple priorities in a fast-paced environment
Demonstrated ability to remain calm, professional, and solution-oriented when handling challenges or resident concerns
Exceptional attention to detail and commitment to service excellence
Self-motivated with the initiative to proactively identify and address resident needs
Proficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an asset
Current First Aid, CPR, and AED certification, or willingness to obtain certification
Flexible availability, including evenings, weekends, and holidays as required
Ability to stand, sit, or walk for extended periods
Ability to occasionally lift and carry items up to 10 pounds

The Ideal Candidate

The ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem-solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.

Our business in Canada

Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients.

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

Estimated compensation for this position:

57,000.00 – 60,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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More about this job

Responsibilities

The Concierge serves as the face of the luxury residential community, providing proactive and personalized service to residents while managing building operations. Responsibilities include coordinating resident requests, overseeing guest suite bookings, and maintaining security and access protocols.

Requirements

Candidates must have 3+ years of experience in luxury residential, hospitality, or customer service environments. A post-secondary education in a related field is preferred, along with strong communication skills and proficiency in property management software.

Skills

Customer Service
Relationship Building
Communication
Property Management Software
Conflict Resolution
Attention To Detail
Time Management
Interpersonal Skills
Professionalism
Discretion
Problem Solving
Microsoft Office Suite
Yardi
First Aid
CPR
AED

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Luxury Residential
Hospitality
Customer Experience
Property Management
Resident Experience
Building Operations
Yardi
Microsoft Office
First Aid
CPR
AED
Community Engagement
Guest Suite Management
Security Access
Real Estate

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