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Added 36 mins ago
Security Professional - Concierge - Days - Night
Allied Universal
Oakville, ON
Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 36 mins ago
Project Manager
Zebrano Concierge
Toronto, ON
Full-time
Household Concierge (Project Manager equivalent)
Added 4 hours ago
Concierge Agent
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
As a Concierge Agent at Fairmont, you are the face and heart of guest service, creating memorable and personalized experiences for every guest. You play a key role in providing information,…
Added 4 hours ago
Security Concierge
FirstService Residential Canada
Vaughan, ON
Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 4 hours ago
Concierge Agent
AccorHotel
Lake Louise, AB
Full-time
As a Concierge Agent at Fairmont, you are the face and heart of guest service, creating memorable and personalized experiences for every guest. You play a key role in providing information,…
Added 4 hours ago
Receptionist/Concierge
Chartwell
Guelph, ON
Part-time
As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the…
Added 4 hours ago
Casual Security Guard
GardaWorld
Peterborough, ON
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 5 hours ago
Front Desk Manager
Park Hyatt
Toronto, ON
Full-time
…sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a…
Added 7 hours ago
Guest Service Agent
Germain Hôtels
Ottawa, ON
Part-time
…guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable…
Added 7 hours ago
Concierge - Maple House (Canary Landing)
Tricon Residential
Toronto, ON · Maple House at Canary Landing, Toronto ON
Full-time
The Concierge builds strong resident relationships, anticipates needs where possible, and ensures service is delivered with consistency, discretion, and care. While the role incorporates…
Added 7 hours ago
Concierge Security Guard
GardaWorld
Toronto, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 7 hours ago
Aviation - Security Supervisor FT M-F Days
GardaWorld
Toronto, ON
…to help them. This position has a strong focus on customer service, professionalism, and aviation security compliance, working closely with high-profile clients, flight crews, and airport…
Added 7 hours ago
Concierge
JLL
Toronto, ON
Full-time
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating…
Added 8 hours ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating…
Added 8 hours ago
Casual Healthcare Security Guard
GardaWorld
Calgary, AB
…patient safety, responding to incidents, or providing customer service, we need you to adapt with agility and professionalism while helping maintain a safe and secure environment for…
Added 9 hours ago
Residential Service Specialist - Residential
Morguard
Calgary, AB
Full-time
Our Resident Services Specialists are committed to providing exceptional customer service to all residents and fostering a company culture of a "Great Place to Be". They thrive in a…
Added 9 hours ago
Resident Services Coordinator
Hazelview Properties
Toronto, ON
Full-time
Staff the building's front desk during all scheduled concierge shifts - this is the primary service touchpoint for residents and a core function of this role
Added 10 hours ago
Tue/Sat/Sun Building Concierge
Alliance Maintenance Ltd.
Vancouver, BC
$19.4 CAD / hour
Part-time
The Concierge is the first point of contact for residents and their guests, providing a warm welcome and helpful support. This role assists the building manager with daily tasks, answers…
Added 10 hours ago
Receptionist
RR Donnelley
Toronto, ON
Full-time
The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while…
Added 11 hours ago
Receptionist
RRD
Toronto, ON
$17.88 to $23.85 USD / hour
Full-time
The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while…
Added 14 hours ago
Reception - Concierge
Amica Senior Lifestyles
North Vancouver, BC
As the Concierge, you are the first point of contact for all residents, families, and team members. With each interaction, you will create a positive and welcoming environment for everyone,…
Added 15 hours ago
Spa Operations Supervisor
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational…
Added 15 hours ago
VIP Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.
Added 15 hours ago
Lifestyle Manager (Maternity Coverage - 18 Months)
Fairmont Hotels & Resorts
Jasper, AB
Temporary
Consistently offer professional, engaging and friendly service
Added 15 hours ago
Assistant Front Office Manager
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Providing day to day operational and managerial support for Front Desk, Concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed

JLL

Concierge

Toronto, ON, Canada

Job type: Full-time
Apply by: Dec 31, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on-site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.

This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:

Resident Experience Enhancement:

Deliver proactive, courteous, and personalized service to current and prospective residents
Anticipate, support, and fulfill resident needs, from day-to-day requests to special arrangements, including support with Property Management Software and Resident Portal access and training
Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate
Take ownership of resident inquiries and requests, ensuring timely follow-up and resolution
Maintain expert knowledge of local amenities, services, businesses, and events
Manage amenity bookings, deposits, and post-event inspections
Assist with resident move-ins and move-outs to ensure a seamless experience
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment
Identify opportunities to enhance the resident experience through proactive service and engagement
Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

Coordinate resident requests and connect residents with trusted local service providers, community resources, and lifestyle services
Handle package and delivery management
Respond promptly and professionally to all resident communications, including calls, messages, emails, and inquiries
Demonstrate resourcefulness and initiative when responding to unique resident requests
Serve as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainment
Maintain shift logs and daily memo books containing pertinent information
Support leasing staff with prospective resident greetings for tours and showings

Building Operations Support:

Manage service elevator and loading dock schedules
Control building access for contractors, vendors, visitors, and residents
Administer security access devices, including cards, fobs, and transmitters
Maintain enterphone system information and security software records
Liaise with security personnel and other service providers as required
Report building concerns, incidents, and operational issues to the appropriate team members in a timely manner

Community Engagement:

Build positive relationships with local businesses, service providers, and community partners
Gather and share community information for resident communications and social media initiatives
Assist in organizing and executing resident events and community-building activities
Recognize opportunities to create positive resident touchpoints and memorable experiences
Support initiatives that strengthen resident engagement and foster a sense of community

Guest Suite Management:

Oversee and administer the building's guest suites

Manage guest suite bookings and reservations

Coordinate cleaning and maintenance of guest suites

Ensure guest suites are properly stocked with amenities

Handle check-in and check-out processes for guest suite users

Address any issues or concerns related to guest suite usage

Maintain accurate records of guest suite occupancy and revenue

Sound like you? To apply, you must be/have:

3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service-focused environments with a demonstrated track record of delivering exceptional customer experiences
Post-secondary education in hospitality management, business, communications, or a related field is preferred
Proven ability to build strong relationships and establish trust with residents, guests, and colleagues
Exceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentiality
Strong organizational abilities and the ability to effectively manage multiple priorities in a fast-paced environment
Demonstrated ability to remain calm, professional, and solution-oriented when handling challenges or resident concerns
Exceptional attention to detail and commitment to service excellence
Self-motivated with the initiative to proactively identify and address resident needs
Proficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an asset
Current First Aid, CPR, and AED certification, or willingness to obtain certification
Flexible availability, including evenings, weekends, and holidays as required
Ability to stand, sit, or walk for extended periods
Ability to occasionally lift and carry items up to 10 pounds

The Ideal Candidate

The ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem-solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.

Our business in Canada

Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients.

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

Estimated compensation for this position:

57,000.00 – 60,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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More about this job

Responsibilities

The Concierge serves as the face of the luxury residential community, providing proactive and personalized service to residents while managing building operations. Responsibilities include coordinating resident requests, overseeing guest suite bookings, and maintaining security and access protocols.

Requirements

Candidates must have 3+ years of experience in luxury residential, hospitality, or customer service environments. A post-secondary education in a related field is preferred, along with strong communication skills and proficiency in property management software.

Skills

Customer Service
Relationship Building
Communication
Property Management Software
Conflict Resolution
Attention To Detail
Time Management
Interpersonal Skills
Professionalism
Discretion
Problem Solving
Microsoft Office Suite
Yardi
First Aid
CPR
AED

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Luxury Residential
Hospitality
Customer Experience
Property Management
Resident Experience
Building Operations
Yardi
Microsoft Office
First Aid
CPR
AED
Community Engagement
Guest Suite Management
Security Access
Real Estate

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