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Added 9 mins ago
HB
Part Time Sales Associate - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Part-time
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 9 mins ago
HB
Part Time Sales Associate - BOSS Store - Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
- Part-time
- Other
Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Added 1 hour ago
PM
Retail Sales Associate - Toronto Premium Outlets
POP MART
Toronto, ON
- Part-time
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales…
Added 3 hours ago
VC
Inside Sales Representative
Viessmann Climate Solutions
Langley (District), BC · Langley, BC
- $33,000 to $83,000 CAD / year
- Full-time
Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine - ensuring flawless…
Added 3 hours ago
PM
Retail Sales Associate - Vaughan Mills Mall
POP MART
Vaughan, ON
- Part-time
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales…
Added 3 hours ago
PM
Retail Sales Associate - Sherway Gardens
POP MART
Toronto, ON · Sherway Gardens
- Part-time
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales…
Added 3 hours ago
PM
Retail Store Manager - Vaughan Mills Mall
POP MART
Vaughan, ON
- Full-time
…POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations…
Added 3 hours ago
PM
Retail Sales Associate - Toronto Eaton
POP MART
Toronto, ON
- Part-time
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales…
Added 3 hours ago
PM
Retail Sales Lead- Vaughan Mills Mall
POP MART
Vaughan, ON
- Part-time
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Sales Lead, you'll play a key leadership role in creating exceptional customer…
Added 3 hours ago
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Retail Sales Lead - Sherway Gardens
POP MART
Toronto, ON · Sherway Gardens
- Part-time
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Sales Lead, you'll play a key leadership role in creating exceptional customer…
Added 3 hours ago
PM
Retail Sales Associate - Sherway Gardens
POP MART
Toronto, ON · Scarborough Town
- Part-time
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales…
Added 3 hours ago
PM
Retail Sales Associate - Fairview Mall
POP MART
Vancouver, BC · Fairview
- Part-time
POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales…
Added 3 hours ago
PM
Retail Sales Lead - Scarborough Town
POP MART
Toronto, ON · Scarborough Town
- Part-time
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Sales Lead, you'll play a key leadership role in creating exceptional customer…
Added 4 hours ago
TA
Sales Representative
The Acquisition Group
AB
- Full-time
Are you a goal-driven sales professional with a passion for helping people connect to innovative home services? Our client, a trusted and established TELUS vendor is currently hiring a…
Added 4 hours ago
Pre-Planning Director
Arbor Memorial Inc
Trois-Rivières, QC
Complexe Funéraire J.D. Garneau, located at , Trois-Rivières, Quebec is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.
Added 4 hours ago
AM
Pre-Planning Director
Arbor Memorial Inc
Edmonton, AB
- Full-time
Evergreen Memorial Gardens, located at Edmonton, Alberta is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office.
Added 4 hours ago
U
Route Trainee - UniFirst Canada
UniFirst
AB
- Full-time
…Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while…
Added 5 hours ago
AC
Représentant Des Comptes Clients
Aston Carter
Montreal, QC
- $32 to $40 CAD / hour
- Contract
Le représentant au service des comptes clients est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 5 hours ago
AC
Représentant Des Comptes Clients
Aston Carter
Longueuil, QC
- $32 to $40 CAD / hour
- Contract
Le représentant au service des comptes clients est responsable dun portefeuille de clients internationaux dont les pièces entrent à lusine pour réparation. Il ou elle agit comme…
Added 5 hours ago
Account Service Representative
the Lynden Family of Companies
Guelph, ON
Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Guelph, ON location.
Added 6 hours ago
HB
Assistant Manager - BOSS Store, Sherway Gardens
HUGO BOSS Canada, Inc.
Toronto, ON · Etobicoke, CA-ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 7 hours ago
AE
Field Sales Representative - Fire Safety & Security Systems
Al-Maali Engineering
Field, BC
- Full-time
Strong communication skills, commitment to daily reporting, and familiarity with Aleppo’s industrial districts. Previous field sales experience is an advantage.
Added 7 hours ago
P
Représentant(e) des ventes – Services alimentaires et boissons | Sherbrooke/Granby
PepsiCo
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Away From Home Sales Representative - Beverages - Sherbrooke QC
Added 9 hours ago
R&
Business Systems & Technology Lead - Manufacturing
Robertson & Company Ltd.
Uxbridge, ON
- Full-time
Lead the modernization and integration of business systems across manufacturing, operations, engineering, sales and administrative functions.
Added 12 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Toronto, ON
- Up to $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time

JLL

Préposé(e), Service à la clientèle / Guest Service Representative

Montreal, QC, Canada
CAN-CLIENT Montreal-Eaton Centre, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Apply by: Oct 21, 2026
Posting language: English · French
Posted: Oct 16, 2026

Original job description

English section of this bilingual listing.

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

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Guest Services Representative – JLL

What this job involves:

As a Guest Services Representative at JLL, you will be the face of our shopping centre, creating memorable experiences for every visitor. This role is central to delivering exceptional customer service while supporting the centre's operations, retail partners, and promotional activities. You'll combine your passion for helping people with strong sales and communication skills to enhance the overall shopping experience and contribute to JLL's commitment to excellence in property management.

What your day-to-day will look like:

Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools
Proactively engage with shoppers to create memorable interactions, provide directions, answer questions, and deliver exceptional service
Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation
Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales
Communicate effectively with shoppers, retailers, centre management, service providers, and all shopping centre personnel in a courteous and efficient manner
Stay current on store merchandise, pricing, sales, and special events to offer personalized gift suggestions and direct shoppers to appropriate retailers
Support the implementation of the centre's Crisis Management Manual and understand Guest Services' role and responsibilities within the emergency plan

Required Qualifications:

High school diploma or equivalent
Previous cash handling and POS (Point of Sale) system experience
Previous customer service experience in a retail or hospitality environment
Strong bilingual communication skills (French/English), both written and oral
Demonstrated ability to work in a fast-paced environment while multitasking and maintaining professionalism
Conflict resolution and management skills with a solution-focused approach
Flexibility to work weekends, evenings, holidays, and must be available during all mall opening hours

Preferred Qualifications:

Multilingual skills beyond French and English
Experience with promotional event coordination or execution
Proficiency with computer applications (Excel, Chrome, and other relevant software)
Experience empowering and motivating teams to deliver excellent customer experiences
Demonstrated track record of continuously improving customer service processes and implementing new service ideas
Strong interpersonal skills with a friendly, approachable, and proactive demeanor

Location:

On-site –Montreal, QC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Read the full bilingual original

JLL empowers you to shape a brighter way.

JLL vous donne les moyens de façonner un avenir plus prometteur.

Chez JLL, nos équipes façonnent l'avenir de l'immobilier afin de créer un monde meilleur en combinant des services de classe mondiale, du conseil stratégique et des solutions technologiques pour nos clients. Nous nous engageons à recruter les meilleurs talents et à leur offrir les moyens de s'épanouir, de développer des carrières significatives et de trouver leur place au sein de notre organisation. Que vous possédiez une solide expérience en immobilier commercial, dans les métiers spécialisés ou en technologie, ou que vous souhaitiez transposer votre expertise vers une nouvelle industrie, rejoignez notre équipe pour contribuer ensemble à façonner un avenir prometteur.

Préposé(e), Services à la Clientèle – JLL

Ce que ce poste implique :

En tant que Préposé(e) aux Services à la Clientèle chez JLL, vous serez le visage de notre centre commercial, créant des expériences mémorables pour chaque visiteur. Ce rôle est essentiel pour offrir un service à la clientèle exceptionnel tout en soutenant les opérations du centre, les partenaires détaillants et les activités promotionnelles. Vous combinerez votre passion pour aider les gens avec de solides compétences en vente et en communication pour améliorer l'expérience globale d'achat et contribuer à l'engagement de JLL envers l'excellence en gestion immobilière.

À quoi ressemblera votre quotidien :

Maintenir une connaissance approfondie des services, commodités, installations, magasins, emplacements, activités promotionnelles et outils de confort du centre commercial
Interagir de manière proactive avec les consommateurs pour créer des interactions mémorables, fournir des indications, répondre aux questions et offrir un service exceptionnel
Vendre des cartes-cadeaux du centre commercial, traiter les transactions avec précision et maintenir la réconciliation des ventes
Aider à la réalisation des événements promotionnels, notamment la distribution/collecte/tri des bulletins de participation, les programmes cadeaux avec achat et la vente de billets pour événements spéciaux
Communiquer efficacement avec les consommateurs, les détaillants, la direction du centre, les fournisseurs de services et tout le personnel du centre commercial de manière courtoise et efficace
Se tenir au courant des marchandises, prix, soldes et événements spéciaux des magasins pour offrir des suggestions de cadeaux personnalisées et diriger les clients vers les détaillants appropriés
Soutenir la mise en œuvre du manuel de gestion des situations d'urgence du centre et comprendre le rôle et les responsabilités du Service à la Clientèle dans le plan d'urgence

Qualifications requises :

Diplôme d'études secondaires ou équivalent
Expérience préalable en gestion de transactions et en utilisation de systèmes de point de vente (PDV)
Expérience préalable en service à la clientèle dans un environnement de vente au détail ou d'hôtellerie
Solides compétences de communication bilingues (français/anglais), tant à l'écrit qu'à l'oral
Capacité démontrée à travailler dans un environnement au rythme rapide tout en gérant plusieurs tâches et en maintenant un haut niveau de professionnalisme
Compétences en résolution et gestion de conflits avec une approche axée sur les solutions
Flexibilité pour travailler les week-ends, les soirs et les jours fériés, et disponibilité pendant toutes les heures d'ouverture du centre commercial

Qualifications préférées :

Compétences multilingues au-delà du français et de l'anglais
Expérience en coordination ou exécution d'événements promotionnels
Maîtrise des applications informatiques (Excel, Chrome et autres logiciels pertinents)
Expérience à responsabiliser et motiver les équipes pour offrir d'excellentes expériences client
Antécédents démontrés d'amélioration continue des processus de service à la clientèle et de mise en œuvre de nouvelles idées de service
Solides compétences interpersonnelles avec une attitude amicale, accessible et proactive

---

Guest Services Representative – JLL

What this job involves:

What your day-to-day will look like:

Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools
Proactively engage with shoppers to create memorable interactions, provide directions, answer questions, and deliver exceptional service
Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation
Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales
Communicate effectively with shoppers, retailers, centre management, service providers, and all shopping centre personnel in a courteous and efficient manner
Stay current on store merchandise, pricing, sales, and special events to offer personalized gift suggestions and direct shoppers to appropriate retailers
Support the implementation of the centre's Crisis Management Manual and understand Guest Services' role and responsibilities within the emergency plan

Required Qualifications:

High school diploma or equivalent
Previous cash handling and POS (Point of Sale) system experience
Previous customer service experience in a retail or hospitality environment
Strong bilingual communication skills (French/English), both written and oral
Demonstrated ability to work in a fast-paced environment while multitasking and maintaining professionalism
Conflict resolution and management skills with a solution-focused approach
Flexibility to work weekends, evenings, holidays, and must be available during all mall opening hours

Preferred Qualifications:

Multilingual skills beyond French and English
Experience with promotional event coordination or execution
Proficiency with computer applications (Excel, Chrome, and other relevant software)
Experience empowering and motivating teams to deliver excellent customer experiences
Demonstrated track record of continuously improving customer service processes and implementing new service ideas
Strong interpersonal skills with a friendly, approachable, and proactive demeanor

Location:

On-site –Montreal, QC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Apply About employer

More about this job

Responsibilities

The Guest Services Representative acts as the face of the shopping centre, delivering exceptional customer service and creating memorable experiences for visitors. This role involves managing gift card sales, supporting promotional events, and maintaining comprehensive knowledge of centre amenities to assist shoppers and retailers.

Requirements

Candidates must have a high school diploma or equivalent, along with previous experience in customer service and point-of-sale systems. Strong bilingual communication skills in French and English are required, as well as the flexibility to work weekends, evenings, and holidays.

Skills

Customer service
Sales
Communication
Point of sale systems
Cash handling
Conflict resolution
Bilingualism
Event coordination
Microsoft Excel
Problem solving
Interpersonal skills
Professionalism
Multitasking
Retail operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Hospitality
Point of Sale
Cash Handling
Shopping Centre
Event Coordination
Bilingual
Conflict Resolution
Property Management
Excel
Chrome
Crisis Management
Sales Reconciliation
Promotional Activities

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