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Added 6 mins ago
Demand Generation Manager
Loopio Inc.
Remote, Canada
$100,000 to $130,000 CAD / year
Full-time · Remote
Loopio is looking for a Demand Generation Manager to own campaign strategy across two connected motions: precision-targeted account-based programs for our most strategic accounts, and…
Added 6 mins ago
Sr Manager, Legal Operations
Upwork
Toronto, ON
…more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables…
Added 20 mins ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The selected candidate will report to the Senior Manager of Cybersecurity and will be part of a highly dynamic team where leaders and members are encouraged to exceed expectations.
Added 20 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 20 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 20 mins ago
OWSS Program FTS Technician
General Dynamics Land Systems–Canada
Ottawa, ON
Full-time
…Team in Ottawa, Ontario. The focus of a Life Cycle Material Manager (LCMM) is to maximize the effectiveness and efficiency of sustainment operations while minimizing life cycle cost and…
Added 20 mins ago
Senior Research Scientist
Siemens Healthineers
Ottawa, ON
Full-time
Under the supervision of the Manager, Stability, Verification and Validation (Handheld), the Research Professional oversees verification and validation activities for both new and on‑market…
Added 20 mins ago
Intermediate Product Reliability Engineer
Siemens Healthineers
Ottawa, ON
Full-time
Under the supervision of the Manager, Assay Performance and Support, the Intermediate Product Reliability Engineer is responsible for ensuring continued correct sensor calibration,…
Added 20 mins ago
Service Manager
Manufacturing Job Site
Antigonish, NS
Full-time
We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 20 mins ago
Health Care Aide - Red Deer and Areas
VitalHires
Red Deer, AB
Part-time
Paid orientation, training and development with opportunities to grow your career
Added 20 mins ago
Produce Department Manager In Training
Loblaw Companies Limited
Langley (District), BC · City of Langley, BC
Full-time
As a Department Manager in Training. you'll complete a comprehensive development program that equips you with the skills, knowledge, and experience to lead a high-performing department and…
Added 20 mins ago
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 20 mins ago
Site Superintendent
Black Diamond Designs Inc.
Open Hall, NL
Full-time
Schedule Management Monitor schedules, identify potential delays, and communicate project needs to the Project Manager.
Added 20 mins ago
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 20 mins ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 20 mins ago
Agricultural Equipment Technician
Manufacturing Job Site
NB · Grand-Sault/Grand Falls, NB
Full-time
…equipment. May require some direction or guidance from the Service…
Added 20 mins ago
Service Manager
Manufacturing Job Site
Alberton, PE
Full-time
We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving…
Added 20 mins ago
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 20 mins ago
Produce - Clerk Produce
Sobeys
Victoria, BC
Full-time
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 20 mins ago
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
West Kelowna, BC
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 21 mins ago
Line Cook at Fresh on Crawford
Fresh Kitchen + Juice Bar
Toronto, ON
Part-time
Added 51 mins ago
Dietary Aide/Culinary Aide
Shannex Incorporated
Bedford, NS
Part-time
…healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our…
Added 51 mins ago
Dietary Aide
Shannex Incorporated
Dartmouth, NS
Part-time
…healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our…
Added 51 mins ago
Dietary Aide/Culinary Aide
Shannex Incorporated
Halifax, NS
Full-time
…healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our…
Added 51 mins ago
Resident and Family Service Coordinator
Shannex Incorporated
Dartmouth, NS
Full-time
Reporting to the Regional Manager, the Resident and Family Services Coordinator plans, coordinates, implements and evaluates client and family services including admissions, assessment and…

Jobber

Customer Onboarding Specialist

Remote, Canada

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What you’ll do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

The Customer Onboarding Specialist manages a portfolio of new home service business customers, guiding them through a structured onboarding process from kickoff to full activation. They act as a product expert and trusted advisor, helping customers integrate technology into their workflows to ensure long-term success.

Requirements

Candidates should have experience in high-touch customer service, ideally within a SaaS or high-volume environment. Proficiency with modern CRM tools and a strong ability to operate within structured systems while maintaining a personal, empathetic approach is required.

Skills

Customer service
SaaS
Onboarding
Customer support
CRM
Salesforce
Chili Piper
Slack
AI tools
Relationship building
Communication
Problem solving
Technical troubleshooting
Time management
Adaptability

Benefits

Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package
Fully paid premiums for body and mind
Career coaching
Professional development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
SaaS
Salesforce
Chili Piper
Slack
CRM
Home Service Industry
Customer Success
Technical Support
AI-assisted workflows
Digital payments
Account management
Customer retention
Workflow optimization
Professional development
Equity rewards
Retirement savings
Health benefits
Hybrid work
Technology

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