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Added 13 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 15 hours ago
TR
Principal Product Manager, Content Transformation
Thomson Reuters
Toronto, ON
- Full-time
Principal Product Manager, Content Transformation (Direct Tax AI)
Added 16 hours ago
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Intern, Operations (Winter 2027)
Bombardier
Montreal, QC
- Volunteer
Candidate will work closely with other agents: methods, production engineering, purchasing, tooling, logistics…
Added 17 hours ago
LA
Manufacturing Technologist
Longboard Architectural Products
Abbotsford, BC
- $75,000 to $90,000 CAD / year
- Full-time
As a Manufacturing Technologist, you will provide mechanical design and technical drafting support for manufacturing process improvements, equipment, tooling, and production solutions.
Added 19 hours ago
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Lead Developer
MarkupMarvel
Ottawa, ON
- Full-time
Prior experience in a technical lead or engineering manager role
Added 19 hours ago
S
Industrial Systems Programmer (Robots and CNC)
Safran
Mirabel, QC
- Full-time
Analyze and evaluate new technologies proposed, in collaboration with the tooling manager
Added 19 hours ago
Sr. Product & Design Operations Manager
PagerDuty
Toronto, ON
PagerDuty is seeking an AI-Forward Sr. Product & Design Operations Manager to join our diverse, customer-focused team! As Product & Design Operations Manager, you will be a strategic…
Added 20 hours ago
MI
Programmer Analyst
Magna International
St. Thomas, ON
- $84,000 to $100,000 CAD / year
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…
Added 20 hours ago
Manager, Business Applications
Novacap
Brossard, QC
As Manager, Business Applications, you will act as Product Owner for Novacap's suite of back-office and middle-office business applications, overseeing platform roadmaps, governance, vendor…
Added 21 hours ago
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Senior Software Development Manager, Verily Intelligence
Verily
Waterloo, ON
- Full-time
As a Senior Software Development Manager in Verily Intelligence, you will lead the AI Development organization: the teams that build the infrastructure and tooling for self-service,…
Added 21 hours ago
P
Set Up Technician
Precinmac
Guelph, ON
- $30 to $37 CAD / hour
- Full-time
…manufacturing team. Reporting to the Supervisor and Production Manager, you will be primarily responsible for ensuring compliance with the production schedule while contributing to cost…
Added 22 hours ago
MT
Manufacturing Process Engineer
Mack Technologies
Engineer, BC
- Full-time
Work directly with outside vendors to develop tooling and tooling strategies for current and new-products. Work to industry best-practices to evaluate tooling for A/R ratios, layouts,…
Added 22 hours ago
CN
Project Controls & Data Analyst
Conexus Nuclear Inc. (Conexus)
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
Maintain monthly Financial Holdback reports for Program Manager’s review and approval, and forward these reports and data to the Business Service department for processing.
Added 22 hours ago
IG
Platform Engineer
Insight Global
Toronto, ON · Greater Toronto Area, Canada
- $70 to $110 CAD / hour
- Contract
…Banking security standard for containers. Project (Delivery) Manager Responsibilities: Conduct project kickoff meetings with the client and consultant. Collaborate with the Client Project…
Added 23 hours ago
NS
DevOps Engineer
NLB Services
Brampton, ON
- Contract
Development proficiency in Golang and Python - for platform tooling, automation, and microservices
Added 23 hours ago
Manager, Cloud Ops
Government of Alberta
AB
…underlying runtime and infrastructure -- cloud services, common tooling and patterns, and architecture capability -- and leads the evolution of the technology practice around digital…
Added 23 hours ago
MI
Human Resources Generalist
Magna International
Milton, ON
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…
Added 23 hours ago
MI
Human Resources Generalist
Magna International
Milton, ON
- Full-time
…customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to…
Added 1 day ago
PR
Manager, Estimating & Bid Strategy – Solar Projects
Polar Racking Inc.
Mississauga, ON
- Full-time
Polar Racking is seeking an experienced Estimation Manager to lead the Estimation department and take ownership of the accuracy, integrity, competitiveness, and timely delivery of every…
Added 1 day ago
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Site Installation Project Coordinator
ANDRITZ
Pointe-Claire, QC
- Full-time
Prepares the tooling lists and coordinates procurement ;
Added 1 day ago
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Scaled Customer Success Manager
Float
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
As our Scaled Customer Success Manager, you'll own health, education, risk, and expansion for Float's Scaled, Unmanaged segment: over 7,000 customers who don’t often get a dedicated 1:1…
Added 1 day ago
ZS
Sharepoint Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Lead architecture for on-premises-to-cloud, tenant-to-tenant, file-share, and legacy-platform migrations, including assessment, tooling, mapping, validation, cutover, and stabilization.
Added 1 day ago
A
Engineering Project Coordinator
ANDRITZ
Pointe-Claire, QC
- Full-time
Prepares the tooling lists and coordinates procurement ;
Added 1 day ago
C
Shift Manager Quality
Cleveland-Cliffs
Tillsonburg, ON · CCTS Tillsonburg
- Full-time
Fleetwood Metal Industries, a division of Cleveland-Cliffs Tooling and Stamping, has an immediate opportunity for a Shift Manager Quality in our Tillsonburg, Ontario Stamping Facility. The…
Added 1 day ago
RevOps Specialist | Spécialiste, Opérations des revenus
Alveole
Montreal, QC
…making things work better. You’ll work closely with our RevOps Manager and GTM Engineer, with plenty of room to improve processes, automate repetitive work, and help us build smarter…

Jobber

Customer Onboarding Specialist

Remote, Canada

Remote

This role comes with a fixed compensation structure, starting at $59,000 CAD. · Full-time

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Job details

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 30, 2026

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What you’ll do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Customer Onboarding Specialist manages a portfolio of new home service business customers, guiding them through a structured onboarding process from kickoff to full activation. They act as a product expert and trusted advisor, helping customers integrate technology into their workflows to ensure long-term success.

Requirements

Candidates should have experience in high-touch customer service, ideally within a SaaS or high-volume environment. Proficiency with modern CRM tools and a strong ability to operate within structured systems while maintaining a personal, empathetic approach is required.

Skills

Customer service
SaaS
Onboarding
Customer support
CRM
Salesforce
Chili Piper
Slack
AI tools
Relationship building
Communication
Problem solving
Technical troubleshooting
Time management
Adaptability

Benefits

Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package
Fully paid premiums for body and mind
Career coaching
Professional development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
SaaS
Salesforce
Chili Piper
Slack
CRM
Home Service Industry
Customer Success
Technical Support
AI-assisted workflows
Digital payments
Account management
Customer retention
Workflow optimization
Professional development
Equity rewards
Retirement savings
Health benefits
Hybrid work
Technology

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