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Added 7 mins ago
Vice President & Managing Director Canada
HP
Mississauga, ON
Full-time
…multi-motion business both through direct sales touches but also the development of the partner ecosystem. This position is based out of the HP Canada Head Office located in Mississauga,…
Added 7 mins ago
Senior Project Manager
CIRO / OCRI
Toronto, ON
Full-time
Must have strong executive demeanor with executive level presentation skills.
Added 7 mins ago
Enterprise Account Executive, Life Sciences
Litmus
Remote, Canada
Full-time · Remote
We're hiring an Enterprise Account Executive, Life Sciences to own Litmus's growth with pharmaceutical, biotech, CDMO and medical device manufacturers. You'll be responsible for winning new…
Added 7 mins ago
Director Information Management
Turner & Townsend
Toronto, ON
Full-time
…overseeing Document Control, BIM, and PMIS functions while providing executive-level client engagement and strategic leadership. This role combines major program delivery, service line…
Added 20 mins ago
Directeur(trice) principal(e), Culture, leadership et apprentissage
Deloitte
Toronto, ON
Full-time
Added 21 mins ago
Restaurants Chef (Full Time)
Granite Club
Toronto, ON · North York, ON
Full-time
Work with the Executive Chef and Food and Beverage Director on special projects, concept and recipe development.
Added 37 mins ago
Sales Executive (Dallas Hybrid)
Energy Transportation Group
LaSalle, QC
Full-time
ENERGY Transportation Group is growing its presence in the U.S. market and is looking for a driven Sales Executive to build new business across the mid-market segment. Based in Dallas, you…
Added 52 mins ago
Coordinateur(trice) des services administratifs - Administrative Services Coordinator
Moneris
Montreal, QC
Full-time
Added 52 mins ago
Gestionnaire de Comptes du Territoire /Territory Account Executive
Brambles
Montreal, QC
Full-time
Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.
Added 1 hour ago
Associate (Kimpton Kovitch Team)
Wellington-Altus
Saskatoon, SK
Full-time
…range of administrative, operational projects and business development activities to support the efficient and successful operations of the team. The role will support a high-growth…
Added 1 hour ago
Director Information Management
Turner & Townsend
Toronto, ON
Full-time
…overseeing Document Control, BIM, and PMIS functions while providing executive-level client engagement and strategic leadership. This role combines major program delivery, service line…
Added 1 hour ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
Own account deliverables and timelines across both markets, remaining hands-on throughout the reporting process, from storyline development and analysis through executive presentation of…
Added 1 hour ago
Outbound Account Executive (SaaS)
WellnessLiving
Vaughan, ON
Full-time
…take our brand to the next level! We are looking for a driven Account Executive to join our high-performing sales team! You will be responsible for conducting the full sales cycle while…
Added 1 hour ago
Senior Account Executive
Enigma Digital - Behaviour-Led UI/UX, Websites & Digital Product Design
Quebec, QC
Full-time
Enigma Digital is seeking a seasoned Senior Account Executive to join our dynamic team. In this role, you will be instrumental in nurturing client relationships, expanding our client base,…
Added 1 hour ago
Senior Account Executive - Public Sector
Nakisa
Ottawa, ON
Full-time
This role reports into the Senior Strategic Advisor and works directly with our executive team. You will not be selling in isolation, and you will not be selling to a script.
Added 1 hour ago
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
Full-time
Own account deliverables and timelines across both markets, remaining hands-on throughout the reporting process, from storyline development and analysis through executive presentation of…
Added 1 hour ago
Account Executive : Canada (Remote)
Ekwa Marketing Inc.
Remote, Canada
Full-time · Remote
Assist in development and launch of a referral program to incentivize client and partner recommendations.
Added 1 hour ago
Senior Manager Financial Planning and Analysis
Confidential
Mississauga, ON
$135,000 to $175,000 CAD / year
Full-time
Experience supporting senior leaders and presenting insights to executive audiences
Added 1 hour ago
VP, Client Relationships, Talent Solutions
Gallagher
Calgary, AB
Full-time
…opportunity for an accomplished relationship builder and business development leader who thrives in a collaborative environment and is energized by connecting organizations with solutions…
Added 1 hour ago
Assistant Vice President & CIO, IPC Wealth Dealer Managed Solutions
The Canada Life Assurance Company
London, ON · Toronto, ON
This executive will provide investment leadership across IPC Wealth and be accountable for the strategy, management and continued evolution of its dealer-managed investment capabilities.…
Added 3 hours ago
National Account Executive - Small Store
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
The National Account Executive I, Club Coke is responsible for developing and overseeing the DSD Club Coke program, which focuses on supporting frontline field sales to win with independent…
Added 3 hours ago
Director of IT
Zelus Material Handling
Aylmer, ON
Full-time
Partner with executive leadership and operating company leaders to align technology investments with organizational goals
Added 3 hours ago
Business Development Team Lead
Fenergo
Remote, Canada
Remote
You will partner closely with Field Sales Representatives, Marketing, Client Success and GTM leaders to turn account strategy into real engagement with executive level buyers. You will…
Added 4 hours ago
Business Development Team Lead
Fenergo
Toronto, ON
Full-time
You will partner closely with Field Sales Representatives, Marketing, Client Success and GTM leaders to turn account strategy into real engagement with executive level buyers. You will…
Added 5 hours ago
Account Executive - Data Foundations, Public Sector
Salesforce Partner Canada
Quebec, QC
Full-time
Our Canadian Public Sector team is seeking a Data Account Executive with a proven track record of selling enterprise software across Ontario, Quebec, and the Atlantic Provinces. Customers…

Jobber

Customer Onboarding Specialist

AB, Canada
Edmonton, AB, Canada

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What You’ll Do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

Manage a portfolio of new customers through a structured onboarding journey, guiding them from kickoff to activation and helping them use Jobber’s features, workflows, and integrations effectively. Build trusted customer relationships, use AI-assisted workflows, gather feedback, and collaborate across teams to improve onboarding processes and customer outcomes.

Requirements

Candidates should have customer service experience, ideally supporting and onboarding customers to complex products, with strong communication and relationship-building abilities. They should be comfortable with structured playbooks and metrics, modern CRM and scheduling tools, daily AI tool use, and working in a fast-paced, changing environment.

Skills

Customer Onboarding
Customer Service
Customer Support
Relationship Building
Communication
Product Expertise
SaaS
CRM
Salesforce
Chili Piper
Slack
AI Tools
Active Listening
Problem Solving
Adaptability
Process Optimization

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Career Coaching
Career Development Programs
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Customer Success
Home Services
SaaS
Customer Support
Customer Retention
Product Adoption
Digital Payments
Customer Activation
Onboarding Milestones
Playbooks
Salesforce
Chili Piper
Slack
Artificial Intelligence
AI-Assisted Workflows
Scheduling
Integrations
Cross-Functional Collaboration
Feedback Loops
Process Optimization
Workflow Optimization
High-Touch Customer Service

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