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Added 13 mins ago
Senior Manager, Financial Information and Control
Couche-Tard
Laval, QC
Full-time
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full…
Added 13 mins ago
Senior Financial Analyst
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
The full base salary range for this position is from $70,650.00 - $78,500.00 annually. The starting base salary offered is based on market location and may vary depending on job-related…
Added 13 mins ago
Associate Category Customer Sales Planning Manager (19-month contract)
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
Full-time
This is a 19- month contract, Full time role.
Added 28 mins ago
Manager, Specialized Services - Youth and Child Care
Ndinawemaaganag Endaawaad Inc.
Winnipeg, MB
Full-time
Classification: Full Time, 80 hours bi-weekly
Added 28 mins ago
Hardware Sales Associate Full Time - 7050 Spruce Grove
The Home Depot Canada
Spruce Grove, AB
Full-time
Using empowerment program when necessary to satisfy customers
Added 58 mins ago
Manager, ERP Delivery Lead
Avanade
Toronto, ON
Full-time
…Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth…
Added 58 mins ago
Management Trainee
Enterprise
New Minas, NS
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 58 mins ago
Assistant Store Manager - Sales & Service, Full Time, Toronto - Pottery Barn Kids and Teen
Williams-Sonoma
Toronto, ON
Full-time
· Full time associates are expected to have open availability to meet the needs of the business.
Added 1 hour ago
Dewatering Project Manager
WJ Groundwater
Toronto, ON · North York, Ontario
Full-time
…meets client expectations and that projects are executed on time and within budget. This role will act as the key liaison between the design and installation teams, leading dewatering…
Added 1 hour ago
Front End Service Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…
Added 1 hour ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 1 hour ago
Bakery Manager
COBS Bread
Cranbrook, BC
$42,000 to $50,000 CAD / year
Full-time
And more, including benefits for all full time employees
Added 1 hour ago
Customer Service Representative
Water Treatment Equipment Co
ON · Simcoe, ON
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 hour ago
Veterinary Technician, Lawrence Veterinary Clinic
VCA Animal Hospitals
Toronto, ON
Full-time
Our hospital: At Lawrence Veterinary Clinic in the community of North York, we empower our RVTs to utilize their full skills as the heartbeat of our medicine! Partnering closely with our…
Added 1 hour ago
Social Media Coordinator
Water Treatment Equipment Co
Brantford, ON
Full-time
Must be able to travel 60% of the time in first year of employment to capture local content to use for social media platforms.
Added 1 hour ago
Bakery Manager
COBS Bread
Cranbrook, BC
Full-time
And more, including benefits for all full time employees
Added 2 hours ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
Added 2 hours ago
Store Manager
H&M Group
Montreal, QC
Full-time
As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your…
Added 2 hours ago
Warehouse Associate - Saskatoon-EN
NCS International Co.
Saskatoon, SK
Full-time
Reporting to the Business Centre Manager, the Warehouse Associate receives, verifies and stocks merchandise, prepares orders, packs goods and ships orders in a timely manner.
Added 2 hours ago
Workplace Ambassador II
BGIS
Toronto, ON
Full-time
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 2 hours ago
Property Manager
BGIS
Markham, ON
Full-time
This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 2 hours ago
Retail Assistant Store Manager, Lip Lab - Toronto, Queen Street West Lip Lab (Full-Time)
Kendo Brands, Inc.
Toronto, ON
$20 to $22 CAD / hour
Full-time
…exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect…
Added 2 hours ago
Account Manager/Sales Rep – US Pool and Geoliner Markets
CGT
Cambridge, ON
$80,000 to $100,000 CAD / year
Full-time
We are seeking an Account Manager/Sales Rep to manage a strong US Pool portfolio and accelerate growth in the geoliner/containment market.
Added 2 hours ago
Project Manager
Wildstone Construction Group
Whitehorse, YT
As the newest Project Manager in Wildstone's Whitehorse, YT location, you’ll take full ownership of ICI projects from award through to closeout; leading the team, managing the budget, and…
Added 2 hours ago
Front End Service Clerk(Shawnessy)
Calgary Co-operative Association Limited
Calgary, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…

Jobber

Customer Onboarding Specialist

AB, Canada
Edmonton, AB, Canada

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What You’ll Do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

Manage a portfolio of new customers through a structured onboarding journey, guiding them from kickoff to activation and helping them use Jobber’s features, workflows, and integrations effectively. Build trusted customer relationships, use AI-assisted workflows, gather feedback, and collaborate across teams to improve onboarding processes and customer outcomes.

Requirements

Candidates should have customer service experience, ideally supporting and onboarding customers to complex products, with strong communication and relationship-building abilities. They should be comfortable with structured playbooks and metrics, modern CRM and scheduling tools, daily AI tool use, and working in a fast-paced, changing environment.

Skills

Customer Onboarding
Customer Service
Customer Support
Relationship Building
Communication
Product Expertise
SaaS
CRM
Salesforce
Chili Piper
Slack
AI Tools
Active Listening
Problem Solving
Adaptability
Process Optimization

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Career Coaching
Career Development Programs
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Customer Success
Home Services
SaaS
Customer Support
Customer Retention
Product Adoption
Digital Payments
Customer Activation
Onboarding Milestones
Playbooks
Salesforce
Chili Piper
Slack
Artificial Intelligence
AI-Assisted Workflows
Scheduling
Integrations
Cross-Functional Collaboration
Feedback Loops
Process Optimization
Workflow Optimization
High-Touch Customer Service

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