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Added 2 mins ago
NF
Senior Sales Coordinator
Northbridge Financial Corporation
Mississauga, ON
- Full-time
…and thrives in a fast-paced environment. They possess strong business communication skills, experience supporting high-impact events, and a passion for delivering high-quality work that…
Added 2 mins ago
M
Sous Chef
Marriott
Edmonton, AB
- Full-time
Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
Added 2 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 2 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 2 mins ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Consult on development of requirements and specifications and apply functional knowledge of business functions to design optimal software / systems
Added 2 mins ago
T
Security Architect (Distributed Ledger)
TD
Toronto, ON
- Full-time
$125,500 - $148,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 2 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Analyze business processes, systems, data flows, and operational pain points to identify opportunities for process improvement, optimization, automation, and innovation
Added 2 mins ago
SL
Director, Enterprise Architecture Strategy, Core Platform
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
· Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Technology Management, or a related discipline. A master’s degree is preferred.
Added 2 mins ago
SL
Director, Domain Enterprise Architect, RPA and Intelligent Automation
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…workflow orchestration, and Agentic AI capabilities applied to business process…
Added 2 mins ago
SL
Director, Domain Enterprise Architect, Technology Modernization and Cloudification
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…scope includes OpenShift, virtualization, servers, operating systems, databases, storage technologies, and related infrastructure…
Added 2 mins ago
SL
Executive Compensation Consultant
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Perform complex research, statistical analysis, and reporting using HR Information Systems, primarily Workday
Added 2 mins ago
CP
Master Data & Analytics Lead – Supply Chain
Champion Petfoods
AB · CPE-Champion Petfoods Holding Inc. (Edmonton)
- Full-time
The Lead plays a critical role in bridging data governance, systems integration testing, and strategic business partnering across PMO, Regulatory Affairs, Customer Experience, and…
Added 2 mins ago
FH
Campus Store Leader Canada - 36152C
Follett Higher Education
Calgary, AB
- Full-time
…Self. You are required to maintain an availability that meets business…
Added 2 mins ago
Compliance Officer, Trade Surveillance - OTC
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. The Compliance Officer (“CO”) is responsible for carrying out certain Tier 2 compliance…
Added 2 mins ago
ScotiaMcLeod Assistant Branch Administrator
Scotiabank
Toronto, ON
…understanding their complete financial picture - life, family, business, and…
Added 2 mins ago
National Consultant, Partnerships - Scotia iTRADE - Barrie, ON
Scotiabank
Barrie, ON
…goals, plans, initiatives are delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 2 mins ago
Junior Business Analyst, Corporate Banking (Contract) - Toronto, ON
Scotiabank
Toronto, ON
Junior Business Analyst, Credit Analytics Group (CAG) (Contract) – Toronto, ON
Added 2 mins ago
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Client Financial Services Agent Business
Desjardins
Victoriaville, QC · Shawinigan, QC · Trois-Rivières, QC
- Full-time
The incumbent works in close collaboration with account managers to maintain business relationships with members and clients by carrying out sales support activities. More specifically, you…
Added 2 mins ago
D
Technician, Buildings, development and security
Desjardins
Montreal, QC · Levis, QC
- Full-time
Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems. Serve as resource person for the submission of solutions and action plans
Added 2 mins ago
D
Client Financial Services Agent
Desjardins
Sainte-Adèle, QC · Caisse Desjardins de la Vallée des Pays-d'en-Haut
- Full-time
…and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients…
Added 2 mins ago
C
Sr. Manager, Production Application Support
CIBC
Toronto, ON
- Full-time
Relationship Management- Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners…
Added 2 mins ago
B
Senior Banker
BMO
Woodstock, ON
- Full-time
Experienced in managing complex personal and small business lending applications/solutions and systems.
Added 2 mins ago
B
PRACTICE LEAD DATA ANALYTICS AND VISUALISATION
BDC
Montreal, QC
- Full-time
BDC views data-driven decision-making as a strategic capability that must be embedded across all business lines and corporate functions. Reporting to the AVP, Data Analytics & AI, the…
Added 2 mins ago
Officer, Delivery Services - Urban Planning
Canada Post - Postes Canada
Quebec, QC
Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving. Ensures the timely update and…
Added 2 mins ago
Senior Analytics Engineer
Aviva
Markham, ON
If you are excited about building modern data solutions and driving meaningful business impact, we would love to hear from you.

Jobber

Customer Onboarding Specialist

Kitchener, ON, Canada

This role comes with a fixed compensation structure, starting at $59,000 CAD. · Full-time

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Job details

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What You’ll Do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

Guide a portfolio of new home service businesses through a structured onboarding journey, from kickoff to activation, helping customers adopt Jobber features, workflows, and integrations. Build trusted customer relationships, use AI-assisted workflows, meet onboarding milestones, and collaborate across teams to improve processes and customer retention.

Requirements

Candidates should have customer service experience, ideally including high-touch support and onboarding customers to complex products; experience in high-volume or SaaS environments is an advantage. They should communicate exceptionally well, work effectively within structured playbooks and metrics, be comfortable with CRM and AI tools, and demonstrate initiative, adaptability, and a strong customer focus.

Skills

Customer Onboarding
Customer Service
Customer Support
Relationship Building
Communication
Product Expertise
SaaS
CRM
Salesforce
Chili Piper
Slack
AI Tools
Workflow Optimization
Active Listening
Adaptability
Cross-Functional Collaboration

Benefits

Equity Rewards
Health and Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Career Coaching
Talent Development Programs
Learning and Leadership Programs
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Home Services
SaaS
Customer Success
Customer Retention
Customer Support
Product Adoption
Digital Payments
Integrations
Structured Onboarding
Milestones
Service Commitments
AI-Assisted Workflows
Salesforce
Chili Piper
Slack
CRM
Scheduling Tools
Cross-Functional Collaboration
Sales
Research and Development
Workflow Optimization
Playbooks
High-Touch Customer Service
High-Volume Support
Small Business

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