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Added 2 mins ago
Manager, Capital Markets Performance Management
RBC
Toronto, ON
Full-time
Collaborate with global Financial and Product Control teams, Business Advisory groups, Tax Group, and RBC Financial & Regulatory Reporting to actively monitor and report on income tax…
Added 2 mins ago
Senior Manager – DevOps/QE
RBC
Mississauga, ON
Full-time
…Responsible AI, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product…
Added 17 mins ago
Warehouse Associate & Inside Sales Representative (Full Time), Edmonton, AB
IDN-Canada
AB · Edmonton, AB
Full-time
…and buying power of a national organization along with local product availability and personal customized…
Added 17 mins ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti's most complex and strategically important customer implementations, including both internally delivered…
Added 17 mins ago
Senior Product Manager
Aviso
Toronto, ON
$120,000 to $135,000 CAD / year
Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 18 mins ago
Senior Manager, Program Delivery, Market Risk
TD
Toronto, ON
Full-time
The Senior Manager, Program Delivery, Market Risk is a senior delivery lead within the Market Risk Delivery Team, responsible for leading complex strategic, regulatory and business-driven…
Added 18 mins ago
Senior Group Risk Analyst
TD
Toronto, ON
Full-time
Support 2nd line development of Executive-level risk reporting and insights, including risk profiles, emerging risks, material events, and program updates, while engaging with stakeholders…
Added 18 mins ago
Manager, Performance Management & Strategic Enablement
TD
Toronto, ON
Full-time
Reporting to the Senior Manager, Strategic Initiatives, this role will lead the development and ongoing management of Corporate Affairs’ performance management, measurement and reporting…
Added 18 mins ago
Product Owner II - Everyday Advice Journey Delivery
TD
Toronto, ON
Full-time
Participate in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
Added 18 mins ago
Senior Product Manager
Aviso Wealth
Remote, Canada
$120,000 to $135,000 CAD / year
Full-time · Remote
We are looking to fill an opening for a Senior Product Manager to join Aviso’s Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 18 mins ago
Senior Product Manager
Aviso Wealth
Remote, Canada
$120,000 to $135,000 CAD / year
Full-time · Remote
We are looking to fill an opening for a Senior Product Manager to join Aviso’s Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 18 mins ago
Assistant Builder
Mattamy Homes
Ottawa, ON
Full-time
Provides exemplary people leadership to New Home Technicians and Labourers including performance management, coaching. training, development and communication
Added 33 mins ago
VP Enterprise Marketing
Mentimeter
Toronto, ON
$226,000 to $303,000 CAD / year
Building on that product-led foundation, Mentimeter is used daily by more than 84.000 organisations globally across all industries and we now serve more than 3,200 Enterprise customers…
Added 47 mins ago
Pharmacy Technician
Michael Garron Hospital
Toronto, ON
Full-time
Assist in the orientation of new staff and community college pharmacy technician or pharmacist
Added 47 mins ago
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
Evinova
Mississauga, ON
Full-time
This is a cloud and platform engineering role rather than an AI application development role. You will partner closely with the engineers and Data Scientists who build agents and models,…
Added 47 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Personal Banking Associate Trainee
TD
Whitby, ON
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
Assistant Banquet Manager
Marriott
Charlottetown, PE
Full-time
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Added 1 hour ago
Sr Program Manager
TELUS
Calgary, AB · Edmonton, AB · BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC · Regina, SK · Vancouver, BC
Serve as the central coordination layer between engineering, Product Management, legal, finance, and business development; build and maintain trusted relationships with client-side…
Added 1 hour ago
Shop Team Lead
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Dorval, QC
Assist with assigning and prioritizing work in coordination with the Service Manager and dispatch.
Added 2 hours ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus Aircraft
Montreal, QC
Full-time
Added 2 hours ago
Full Stack Architect
TD
Toronto, ON
Full-time
…data store to Mongo Atlas, the acceleration of the Sanctions program and the VCP initiative. To ensure we have the necessary capacity to support these critical initiatives and meet our…
Added 2 hours ago
Supervisor (Part Time)
Carters Inc.
Halifax, NS
Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 hours ago
Trade Sales & Deliveries - Te Rapa
Fletcher Building
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Reporting to the Branch Manager, you'll be an integral part of our Te Rapa Mico Branch in a varied and physically active role. This isn't a role where you'll be standing behind the counter…
Added 3 hours ago
Guest Services Manager - Maternity Leave Coverage
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BC · Sun Peaks Mountain, BC
Full-time
…an outgoing people leader to join our team as Guest Services Manager leading the Concierge and Bell Services teams. Demonstrating your engaging relational skills, you will energize the…

Jobber

Customer Onboarding Specialist

Kitchener, ON, Canada

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What You’ll Do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

Guide a portfolio of new home service businesses through a structured onboarding journey, from kickoff to activation, helping customers adopt Jobber features, workflows, and integrations. Build trusted customer relationships, use AI-assisted workflows, meet onboarding milestones, and collaborate across teams to improve processes and customer retention.

Requirements

Candidates should have customer service experience, ideally including high-touch support and onboarding customers to complex products; experience in high-volume or SaaS environments is an advantage. They should communicate exceptionally well, work effectively within structured playbooks and metrics, be comfortable with CRM and AI tools, and demonstrate initiative, adaptability, and a strong customer focus.

Skills

Customer Onboarding
Customer Service
Customer Support
Relationship Building
Communication
Product Expertise
SaaS
CRM
Salesforce
Chili Piper
Slack
AI Tools
Workflow Optimization
Active Listening
Adaptability
Cross-Functional Collaboration

Benefits

Equity Rewards
Health and Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Career Coaching
Talent Development Programs
Learning and Leadership Programs
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Home Services
SaaS
Customer Success
Customer Retention
Customer Support
Product Adoption
Digital Payments
Integrations
Structured Onboarding
Milestones
Service Commitments
AI-Assisted Workflows
Salesforce
Chili Piper
Slack
CRM
Scheduling Tools
Cross-Functional Collaboration
Sales
Research and Development
Workflow Optimization
Playbooks
High-Touch Customer Service
High-Volume Support
Small Business

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