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Added 10 mins ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 4 hours ago
HT
Management @ Hayden Sonic #6727
HIGH TIDE OIL COMPANY INC
ON · Hayden, ON
- Internship
…Banana Split Molten Cake Sundae. You’ll assist the General Manager in managing restaurant operations. You will also be involved in training and supporting other employees to ensure we…
Added 7 hours ago
Field Engineer / Coordinator - MEC Transportation
Kiewit
Toronto, ON
…ethical manner. Reporting to a Project Engineer or Project Manager, your main functions will include contract administration, project planning, scheduling, and project reporting. This role…
Added 8 hours ago
ME
Field Engineer / Coordinator - MEC Transportation
Mass. Electric Construction Co.
Toronto, ON
- Full-time
…ethical manner. Reporting to a Project Engineer or Project Manager, your main functions will include contract administration, project planning, scheduling, and project reporting. This role…
Added 8 hours ago
SI
Attendant, Production I (Sanitation)
Saputo Inc.
St. Marys, ON
- Full-time
Saputo Dairy Products Canada G.P. is seeking an Attendant, Production I. Under the responsibility of the Manager, Production, the incumbent will be responsible for all aspects of sanitation…
Added 9 hours ago
ES
Development Manager - EA SPORTS™ UFC
EA SPORTS
Vancouver, BC
- Temporary
As a DM on UFC, you will be responsible for the planning and execution of cross-functional development efforts across multiple teams and disciplines. You will partner closely with…
Added 9 hours ago
SC
Warehouse Break Pack, Full-time, Mon-Fri, 8:30am-5pm
Staples Canada
Amherst, NS
- Full-time
…Perform work under the direction of warehouse lead, supervisor or…
Added 10 hours ago
J
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
- Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 10 hours ago
RH
Community Disability Worker: One Saturday Per Month - TERM
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Part-time
Implement individual service plans designed to support and assist adults, youth and children with individual development, community support/development, behaviour management and/or personal…
Added 11 hours ago
C
Liquor Clerk-Chinook Liquor
Co-op
Lethbridge, AB
- Part-time
Reporting to the Liquor Manager, the Liquor Clerk is responsible for delivering exceptional customer service while supporting the day-to-day operations of the liquor store. This includes…
Added 11 hours ago
Development Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
As a DM on UFC, you will be responsible for the planning and execution of cross-functional development efforts across multiple teams and disciplines. You will partner closely with…
Added 11 hours ago
TC
Extended Health Care Claims Auditor - 12 Months Contract -- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Strong interpersonal skills: team player and ability to work cross-functionally with other departments
Added 11 hours ago
HH
Nutrition Specialist
Hopes Home Inc
Saskatoon, SK
- $19.38 to $26.22 CAD / hour
- Full-time
…does not have any direct reports and reports directly to the Manager of the Early Learning and Childcare…
Added 11 hours ago
HH
Pre-Owned Sales Manager
HSC Holdings Inc
Oakville, ON
- $150,000 to $200,000 CAD / year
- Full-time
Mercedes-Benz Oakville is presently seeking to hire Pre-Owned Sales Manager to join our fantastic team!
Added 11 hours ago
DB
Heavy Civil Superintendent - North-Eastern Ontario
Demathieu Bard Canada
Temiskaming Shores, ON
- $140,000 to $160,000 CAD / year
- Full-time
…challenging projects. As the general contractor, construction manager, and/or project manager, CDB continues to successfully deliver complex and challenging projects, particularly heavy…
Added 11 hours ago
TG
Property Management Assistant
Townline Group of Companies
Vancouver, BC
- $55,000 to $62,000 CAD / year
- Full-time
…and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of…
Added 12 hours ago
TI
Heavy Civil Superintendent - North-Eastern Ontario
Technopref Industries Inc.
Temiskaming Shores, ON
- Full-time
…challenging projects. As the general contractor, construction manager, and/or project manager, CDB continues to successfully deliver complex and challenging projects, particularly heavy…
Added 12 hours ago
TC
Network Administrator
Toyota Canada Inc.
Toronto, ON
- Full-time
Reporting to the Manager of Infrastructure & Support Services, you'll play a key role in supporting and maintaining our network infrastructure, adhering to network standards and best…
Added 12 hours ago
QP
Building Operator, Level 2
QuadReal Property Group
Vancouver, BC
- Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 12 hours ago
S
Team Leader - Community Residential Program
St.Amant
Winnipeg, MB
- $24.47 to $30.53 CAD / hour
- Full-time
Previous experience as a manager in an interdisciplinary environment
Added 12 hours ago
HM
construction manager
Heritage Masonry & Conservation
Esquimalt, BC
- Full-time
Added 12 hours ago
RH
Community Disability Worker: One Saturday Per Month - TERM
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Implement individual service plans designed to support and assist adults, youth and children with individual development, community support/development, behaviour management and/or personal…
Added 12 hours ago
KC
Account Manager, XM
Kim Cosic Consulting Inc.
Toronto, ON · Etobicoke, ON
- Full-time
They are currently looking for a driven and result-oriented Account Manager to play a pivotal role in championing client relationships, driving complex projects forward, and orchestrating…
Added 12 hours ago
Project Manager (Machinery Performance)
Spartan Controls Ltd.
Calgary, AB
We are recruiting for a Project Manager with a focus on Machinery Performance (MP) and Reliability solutions for our Systems, Software & Solutions team, based in Calgary. Spartan’s MP…

Jobber

Customer Onboarding Specialist

Vancouver, BC, Canada

This role comes with a fixed compensation structure, starting at $59,000 CAD. · Full-time

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Job details

Pay: This role comes with a fixed compensation structure, starting at $59,000 CAD.
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Does your definition of success mean empowering others?

Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience leading the way, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners that utilize Jobber.

The role

Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term success. By removing technical barriers, streamlining digital payments, and guiding Service Providers (SPs) through a structured onboarding journey, we ensure a smooth start and position them to get real value from Jobber quickly.

As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined progression, from their first kickoff conversation to full activation in their first 90 days, working to clear milestones and service commitments along the way. You’ll consult on Jobber features, workflows, and integrations, recommend tailored solutions that move their business forward, and use scalable tactics to support many customers well at once. You’ll also collaborate closely with cross-functional teams across Jobber, including Sales, Customer Success, and R&D, to keep improving how we onboard.

What You’ll Do

Guide a portfolio of new customers through a structured onboarding progression, from kickoff to activation, hitting clear milestones and timelines along the way.
Be a product expert so our customers are set up for success from day one, driving the value of features, workflows, and how to use Jobber effectively for their business.
Actively listen to customers’ needs, build strong relationships, and deliver customer focused solutions rooted in empathy.
Be patient and reliable for our customers when things aren’t going the way they expected.
Use AI-assisted workflows every day for session prep, follow-ups, and account context, so more of your time goes to the customer conversation itself.
Drive and encourage feedback loops that strengthen a customer retention mindset across the team.
Strive for execution excellence by helping optimize our tooling, processes, and workflows.
Become an ambassador of our culture by being humble, supportive, and someone who truly gives a sh*t!

To be successful, you’ll need

Customer service experience, ideally in a role providing high touch customer service. Bonus points for high volume and SaaS environments.
A track record of exceptional customer support and onboarding of new customers to complex products.
Comfort operating inside structured systems: defined playbooks, milestones, and metrics, while still bringing judgment and a personal touch to every customer.
Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers, key stakeholders, and the customers who are our life blood.
Experience with a modern CRM and scheduling stack (we use Salesforce, Chili Piper, and Slack) and the ability to pick up new tools quickly.
Hands-on comfort using AI tools in your daily work, and the adaptability to keep pace as our tooling and workflows evolve.
A performance driven, achievement oriented mindset with a bias for action and an eagerness to take initiative.
Agility and adaptability in a fast-paced environment. We’re growing fast and things change every day. What worked yesterday might not work anymore, and you need to be energized by that kind of challenge.
An incredible passion for our customers and a connection to our purpose: to help small businesses be more successful.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

Please note: To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers. This changes depending on daylight savings time.

In the winter the schedule would be Monday to Friday from 9am to 6pm MT and in the summer, it would be Monday to Friday from 8am to 5pm MT, inclusive of a 1-hr lunch.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

Manage a portfolio of new home service business customers through a structured onboarding journey, guiding them from kickoff to activation and helping them use Jobber’s features, workflows, and integrations effectively. Build trusted customer relationships, use AI-assisted workflows, gather feedback, and collaborate with internal teams to improve onboarding processes and customer retention.

Requirements

Candidates should have customer service experience, ideally in high-touch, high-volume, or SaaS settings, and a record of supporting customers as they adopt complex products. They should communicate and build relationships effectively, work within structured playbooks and metrics, use CRM and AI tools, and demonstrate initiative, adaptability, and a strong commitment to small business customers.

Skills

Customer Service
Customer Onboarding
Customer Relationship Building
Communication
Product Expertise
SaaS
CRM
Salesforce
Chili Piper
Slack
AI Tools
Active Listening
Problem Solving
Adaptability
Time Management
Cross-Functional Collaboration

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Career Coaching
Professional Development
RRSP, TFSA, Or FHSA Matching
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Onboarding
Customer Success
Home Services
Small Businesses
SaaS
Customer Activation
Onboarding Milestones
Customer Retention
Customer Support
Product Workflows
Integrations
Digital Payments
AI-Assisted Workflows
Salesforce
Chili Piper
Slack
CRM
Scheduling Tools
Cross-Functional Collaboration
Feedback Loops
Playbooks
Performance Metrics
Service Providers
Customer Experience

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