Find work in Canada.

332,846 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Channel Account Manager
Sage
Toronto, ON
Full-time
As a Channel Account Manager, you will play a critical role in driving partner engagement, enablement, pipeline development, and revenue growth. Working closely with Channel Executives,…
Added 16 mins ago
Assistant Manager II
Dollar Tree Stores
Alexis Whitecourt 232, AB
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager I
Dollar Tree Stores
Edmonton, AB
Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager II
Dollar Tree Stores
Huntsville, ON
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager I
Dollar Tree Stores
Paris, ON
Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager II
Dollar Tree Stores
Quesnel, BC
Full-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager I
Dollar Tree Stores
Brampton, ON
Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager I
Dollar Tree Stores
Quesnel, BC
Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
HSE Manager
ALS
North Vancouver, BC · CAN - BC - North Vancouver
The HSE Manager is responsible for implementing and supporting Geochemistry Health, Safety, and Environment (HSE) programs across an assigned region. Working closely with operations…
Added 31 mins ago
TERRITORY MANAGER • POULTRY
Nogen
Montreal, QC
Full-time
We are on the lookout for a dedicated Territory Manager to join our vibrant team at NOGEN. This role is instrumental in nurturing and managing our solutions within the poultry industry,…
Added 31 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 31 mins ago
Industrial Sales Representative - Vancouver Alberta (Bu)
Tingue
Burnaby, BC
Full-time
…prepare reports and making recommendations to customers and sales…
Added 31 mins ago
Industrial Sales Representative - Vancouver Alberta (Su)
Tingue
Surrey, BC
Full-time
…prepare reports and making recommendations to customers and sales…
Added 31 mins ago
Industrial Sales Representative - Vancouver Alberta (Ab)
Tingue
Abbotsford, BC
Full-time
…prepare reports and making recommendations to customers and sales…
Added 31 mins ago
Recruiter
TES Group Inc.
Sherwood Park, AB
Full-time
Provide day-to-day support to the HR Manager as needed
Added 31 mins ago
GARAGE - Sales Team Leader FT - Kingsway Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 45 mins ago
Assistant Store Manager
Rogers Communications
Toronto, ON · Scarborough, ON
Management Support: You support the Store Manager in managing day to day operations, coaching, and developing team members to positively impact growth and create best in class customer…
Added 1 hour ago
Sales Manager
Source Office Furniture & Systems Ltd.
AB · Edmonton, AB
Full-time
Source Office Furniture is looking for a hands‑on, people‑first Sales Manager to lead, coach, and develop a high‑performing sales team while driving strong execution of sales strategy,…
Added 1 hour ago
Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 1 hour ago
Early Childhood Educator IT
Wild Wapiti Playschool
Fernie, BC
Full-time
…in their day-to-day work, and in their further professional development as early childhood…
Added 1 hour ago
Customer Quality Specialist
Chrysos Corporation
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
Reporting to the Customer Quality Manager, the Customer Quality Specialist is responsible for maintaining and growing relationships with customers, ensuring satisfaction and providing an…
Added 1 hour ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
Private Banking Associate (International Private Banking)
Royal Bank of Canada
Vancouver, BC
Full-time
As a key member of the client relationship team, the Private Banking Associate - International Private Banking is responsible for developing sales and service solutions through regular…
Added 1 hour ago
Assistant Branch Manager
Royal Bank of Canada
Drummondville, QC
Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 2 hours ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Vernon, BC
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…

Jobber

Customer Retention Specialist

Kitchener, ON, Canada

Pay: This role comes with a fixed compensation structure, starting at $58,300.
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day?

We’re looking for a Customer Retention Specialist (Retention Specialist) to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.

The Team

The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.

Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.

We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.

The Role

Reporting to the Manager, Customer Retention, the Customer Retention Specialist (Retention Specialist) works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.

You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.

Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.

You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.

Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.

Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)

Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule

The Customer Retention Specialist (Retention Specialist) will:

Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.
Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.
Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.
Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.
Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.
Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.
Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.
Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!

To be successful, you should have:

A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.
The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.
The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.
Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.
A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.
Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.
Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.
Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.
Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.
Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.
Interest or experience in leveraging AI tools to enhance productivity and insight generation.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $58,300.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

Engage at-risk customers through inbound and outbound calls and scheduled value sessions to identify the causes of churn risk and recommend tailored solutions that help them succeed with Jobber. Protect recurring revenue, guide customers through complex decisions, and share customer insights with cross-functional teams to improve retention and the overall customer experience.

Requirements

Candidates should have a track record of delivering strong results in high-volume customer-facing work, with excellent communication, listening, problem-solving, and consultative influence skills. They should be resilient, accountable, adaptable to changing tools and processes, comfortable using modern software systems, and interested in using AI tools to improve productivity and insight generation.

Skills

Customer Retention
Consultative Selling
Customer Success
Churn Prevention
Product Knowledge
Verbal Communication
Active Listening
Problem-Solving
Conflict Resolution
Customer Empathy
Revenue Retention
Account Health Analysis
Adaptability
Resilience
AI Tool Proficiency

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Stock Options
Career Coaching
Learning And Leadership Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Retention
Customer Success
Churn Risk
Recurring Revenue
Retention Rate
Save Rate
Inbound Calls
Outbound Calls
Value Sessions
Feature Adoption
Workflow Optimization
Customer Training
Product Usage Patterns
Account Health Indicators
Consultative Conversations
Root Cause Analysis
Customer Experience
Cross-Functional Collaboration
Product Feedback
Billing
Customer Support
Software Development
Cloud-Based Systems
AI Tools
Jobber

Report this job