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Added 2 mins ago
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to…
Added 2 mins ago
C
Associate Graduate Leadership Development Program - Summer 2027
CIBC
Toronto, ON
- Full-time
Your summer internship will be spent in one of our many lines of business at the bank. This includes teams within: Personal and Business Banking, People, Culture and Brand, Enterprise…
Added 16 mins ago
SP
Business Development Manager
Staff Plus
Burlington, ON
- Full-time
This role is well suited to someone who is comfortable operating between the customer and the business translating customer priorities for engineering and operations teams, shaping…
Added 17 mins ago
C
Business Analytics Intern
Confidential
Canada
- Internship
Work with business stakeholders to identify challenges, evaluate processes, and recommend effective solutions.
Added 17 mins ago
RC
Sales Specialist
Randstad Canada
Brantford, ON
- Full-time
As an OTS Specialist, Client Partnership, you will consultatively sell Randstad’s premium staffing solutions to clients and prospect companies to drive market share growth and gross profit…
Added 17 mins ago
RD
Robotics Process Automation Analyst
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $90,000 CAD / year
- Full-time
…design, development, and maintenance of intelligent automation solutions. Working directly with key cross-functional stakeholders, you will drive operational efficiency, minimize business…
Added 17 mins ago
D
Business Development Manager- Toronto
Digicast
Toronto, ON
- Full-time
Strong consultative sales capabilities, with a proven ability to assess client requirements, articulate value, and recommend tailored solutions aligned with business objectives.
Added 17 mins ago
C
Industry Development Manager
COVE
Halifax, NS
- Full-time
…capability gaps and the advancement of credible technology solutions that create tangible opportunities for Canadian companies to enter defence programs and supply chains. As part of the…
Added 17 mins ago
A
Director, Content and External Communications
Aviso
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
…and social media, ensuring strong alignment between brand, business priorities, and audience needs. You will provide strategic leadership to a multi‑disciplinary team responsible for earned…
Added 17 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 17 mins ago
Manager, Integrated Marketing and Channels
Canada Post - Postes Canada
Toronto, ON
…ensuring alignment with overarching marketing strategy and business goals. Utilizes data-driven insights to monitor, evaluate, and optimize campaign performance in…
Added 17 mins ago
Project Procurement Manager
Hatch
Vancouver, BC
…better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly…
Added 17 mins ago
Contract Specialist
Hatch
Vancouver, BC
…better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly…
Added 17 mins ago
Director, Digital Solutions
The Government of Nova Scotia
Halifax, NS
As Director, Digital Solutions, you will provide strategic and operational leadership for the team responsible for digital-health intake, business analysis, solution architecture, service…
Added 17 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society…
Added 32 mins ago
MC
Recruitment Process Outsourcing Account Executive
MCI Careers
Canada
- Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 32 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
…easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and…
Added 47 mins ago
W
Full Stack Software Engineer - Associate
Wiraa
Canada
- Full-time
…maintaining high-quality software applications that support OPG’s business objectives. This position requires a strong technical foundation in backend and full-stack development, with…
Added 47 mins ago
KC
Analyst, Mortgage Asset Management
KingSett Capital
Toronto, ON
- Full-time
KingSett Capital is a Canadian private equity real estate investment business which creates and co-invests in real estate investment solutions to deliver sustainable premium risk weighted…
Added 47 mins ago
Web Engineer, International Expansion
Robinhood
Toronto, ON
…cross-functional teams, they focus on building reliable, scalable solutions that make global expansion faster, safer, and more seamless for…
Added 47 mins ago
JI
Team Lead, Production Engineering
J.D. Irving, Limited
Halifax, NS
- Full-time
In this role, you will lead the delivery of critical production engineering solutions that enable safe, efficient, and successful execution of shipyard operations. Working closely with…
Added 1 hour ago
R
Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
…and Regional Operating Officer and Regional Vice President, Business Financial…
Added 1 hour ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
…designing, developing, implementing, and maintaining Power Platform solutions. This role involves collaborating with business stakeholders to understand requirements, building custom…
Added 1 hour ago
PH
Medical Laboratory Technologist
Provincial Health Services Authority
Port Moody, BC
- Part-time
Prepare a variety of solutions, reagents, standards and controls for use in analysis, in accordance with the Standard Operating Procedures.

Jobber

Manager, Customer Success Technology

Remote, Canada

Remote

This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling. · Full-time

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Job details

Pay: This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Do you get energized by building the systems and AI-powered workflows that help a Customer Success team deliver exceptional service at scale?

Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 - but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Success Operations team is the operational backbone of Jobber's Success organization, spanning three connected pillars: operations, technology, and workforce management. Together, the team equips Customer Success with the people, process, systems, and insights they need to make decisions, scale consistently, and deliver against their goals.

The role:

Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader and problem solver who develops technical talent, balances competing priorities, and delivers scalable systems and AI-first solutions.

The Manager, Customer Success Technology will:

Manage and develop a team of CS Tech Admins, building their skills and technical effectiveness.
Champion automation and process improvement by identifying manual work to streamline and prioritizing changes that balance speed, experience, accuracy, and maintainability.
Roll out and maintain AI tools and AI-enabled workflows, monitoring their performance and reliability and establishing governance and business continuity plans.
Set the standard for intake, triage, and issue resolution, assessing requests for scope, priority, and business impact and resolving them quickly and effectively.
Establish the KPIs and SLAs for CS Tech and hold the team accountable to clear, measurable outcomes.
Guide the team's delivery, from configuration changes to minor builds to large transformations, in partnership with Success Operations, Engineering, and cross-functional stakeholders.
Support complex technology projects from ideation to launch, surfacing technical risks, balancing business needs against technical constraints, and communicating trade-offs.
Establish and maintain best practices for technical delivery that make the team's work repeatable and scalable.
Own the health, performance, and roadmap of the Customer Success (CS) tech stack, and establish the frameworks and metrics to evaluate its ROI.
Manage vendor relationships and licensing across the CS tech stack, making informed decisions that balance capability and cost.
Build trusted partnerships with Success leaders, translating their needs into a coherent technology roadmap.

To be successful, you should have:

Demonstrated people leadership experience, with a track record of developing technical talent and building high-performing teams.
Experience working with or in a Customer Success organization, including a solid understanding of how Product Support and Onboarding teams operate and how technology helps them scale and deliver outcomes.
Extensive experience with customer success tools such as Salesforce Service Cloud, Amazon Connect, Intercom, Assembled, ChiliPiper, Revenue.IO, or similar.
Hands-on experience designing, building, and running AI-enabled workflows and agents, including monitoring their performance and reliability and establishing governance.
Demonstrated ability to collaborate with engineering teams on complex technology programs using Agile and Scrum methodologies, along with project and program best practices, tools, and techniques. Agile training and experience preferred.
Demonstrated ability to build strong cross-functional partnerships.
Excellent communication skills, with the ability to turn data into clear, actionable recommendations for technical and non-technical audiences.
The ability to work on multiple projects at once, including establishing new processes and streamlining existing ones.
Comfort with ambiguity and change. We're growing fast, and what worked yesterday might not work today.
A bias toward action, with the judgment to make informed decisions, move work forward, and adapt as new information emerges.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Manager, Customer Success Technology will lead a team of administrators to manage and optimize the CS tech stack, including AI-enabled workflows and system integrations. They are responsible for setting KPIs, managing vendor relationships, and partnering with cross-functional stakeholders to ensure scalable technical solutions.

Requirements

Candidates must have demonstrated people leadership experience and extensive knowledge of customer success tools like Salesforce Service Cloud and AI-driven workflows. Strong collaboration skills and the ability to manage complex technology programs using Agile methodologies are essential for success in this role.

Skills

People leadership
Customer success technology
AI-powered workflows
Process improvement
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project management
Vendor management
Data analysis

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Career coaching
Talent development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations
AI
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project Management
Vendor Management
KPIs
SLAs
Workforce Management
Technical Leadership
Process Improvement
Software as a Service
Technology Roadmap
Data Analysis
Governance
Business Continuity
Cross-functional Collaboration

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