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Added 15 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.
Added 15 mins ago
UH
Occupational Therapist - Toronto Rehab - Outpatient Brain Program
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Outpatient Allied Health & Clinics
Added 45 mins ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
Added 59 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Join a department that’s powering WA’s energy transition and building a bold, diverse economy for generations to come. At the Department of Energy and Economic Diversification (DEED), your…
Added 59 mins ago
GO
Client Service Officer A
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $31.37 to $34.89 CAD / hour
- Full-time
The Department of Social Supports and Well-Being is seeking motivated, service-driven professionals to join our team as a Client Services Officer A. We offer comprehensive onboarding and…
Added 59 mins ago
HH
Moncton PACS Administrator (N-B) PCN 1000053
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
Leading the enhancement of operational efficiency and improving medical imaging workflows both within the department and across the organization.
Added 59 mins ago
PH
Business Analyst and Project Support
Provincial Health Services Authority
Vancouver, BC
- Full-time
…monitor risk throughout the project lifecycle. Supports the Manager/Team Lead/Sr. Business Analyst by providing regular updates on the progress as well as any areas of risk associated with…
Added 59 mins ago
Care Team Assistant- 7B Inpatient Medicine Unit
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 59 mins ago
Medical Device Reprocessing Technician - Medical Device Reprocessing Department
Nova Scotia Health and IWK Health
North Sydney, NS · Big Glace Bay, NS · Sydney, NS · Glace Bay, Nova
Reporting to the Manager and Supervisor of the Medical Device Reprocessing Department and in accordance with the established vision and values of the organization, this position performs a…
Added 59 mins ago
Occupational Therapist - Rehabilitation Services
Nova Scotia Health and IWK Health
Shelburne, NS
The Occupational Therapist works under the supervision of the Manager of Rehabilitation Services. The Occupational Therapist (OT) works in collaboration with the client, caregivers and…
Added 59 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: Pediatric Critical Care, Children's Medical Care
Added 1 hour ago
C
Account Support Representative Associate/Associé(e) représentant(e) au soutien des comptes.
Compucom
Toronto, ON
- Full-time
Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.
Added 1 hour ago
COOK
Southbridge Healthcare LP
Toronto, ON
In the absence of the Dietary Manger, decides on menu changes as necessary and ensures that changes are recorded following department procedures.
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and…
Added 1 hour ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Lunenburg, NS · Bridgewater, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 2 hours ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Join our dynamic team at the Minnesota Department of Health (MDH), where your passion for public health can make a tangible impact on the well-being of all Minnesotans. The Financial…
Added 2 hours ago
TH
Head Cashier Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
Added 2 hours ago
MS
Engineering Student - Electronics Production and AI&T - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a motivated and talented Engineering Student in our Industrialization department at our Sainte-Anne-de-Bellevue office. This is a 4-month mandate (with a possibility…
Added 2 hours ago
MS
Engineering Student - Electronics Production and AI&T - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a motivated and talented Engineering Student in our Industrialization department at our Sainte-Anne-de-Bellevue office. This is a 4-month mandate (with a possibility…
Added 2 hours ago
IR
Administrative Assistant, RAAM Clinic
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Internship
Under the direction of the Clinical Team Manager – Mental Health and Addictions the Administrative Assistant – RAAM Clinic is responsible for providing administrative/clerical/reception…
Added 2 hours ago
MS
Project Lead - Digital Analog PCB Design
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Report on staffing levels to program manager.
Added 2 hours ago
TA
Senior Maintenance Manager-FR
Top Aces
Saguenay, QC
- Full-time
The Senior Maintenance Manager leads the execution of maintenance activities supporting all Canadian Programs across all Canadian bases and deployed environments. Reporting to the Sr DOM–…
Added 2 hours ago
SG
Accounts Manager
Science Gallery Bengaluru
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Accounts Manager will coordinate with each department for collecting information and developing and maintaining accounting principles, practices and procedures that ensure accurate and…
Added 2 hours ago
Pharmacist - Pharmacy Services
Nova Scotia Health and IWK Health
Liverpool, NS
Reporting to the Manager, Pharmacy Services, the Pharmacist works within an inter-professional and collaborative team to deliver holistic, comprehensive, healthcare services in a…
Added 2 hours ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
…for overseeing and managing all aspects of the engineering department within the organization. This role requires strong leadership skills, technical expertise, and a strategic mindset to…

Jobber

Manager, Customer Success Technology

Remote, Canada

Remote

This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling. · Full-time

Apply About employer

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Job details

Pay: This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Do you get energized by building the systems and AI-powered workflows that help a Customer Success team deliver exceptional service at scale?

Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 - but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Success Operations team is the operational backbone of Jobber's Success organization, spanning three connected pillars: operations, technology, and workforce management. Together, the team equips Customer Success with the people, process, systems, and insights they need to make decisions, scale consistently, and deliver against their goals.

The role:

Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader and problem solver who develops technical talent, balances competing priorities, and delivers scalable systems and AI-first solutions.

The Manager, Customer Success Technology will:

Manage and develop a team of CS Tech Admins, building their skills and technical effectiveness.
Champion automation and process improvement by identifying manual work to streamline and prioritizing changes that balance speed, experience, accuracy, and maintainability.
Roll out and maintain AI tools and AI-enabled workflows, monitoring their performance and reliability and establishing governance and business continuity plans.
Set the standard for intake, triage, and issue resolution, assessing requests for scope, priority, and business impact and resolving them quickly and effectively.
Establish the KPIs and SLAs for CS Tech and hold the team accountable to clear, measurable outcomes.
Guide the team's delivery, from configuration changes to minor builds to large transformations, in partnership with Success Operations, Engineering, and cross-functional stakeholders.
Support complex technology projects from ideation to launch, surfacing technical risks, balancing business needs against technical constraints, and communicating trade-offs.
Establish and maintain best practices for technical delivery that make the team's work repeatable and scalable.
Own the health, performance, and roadmap of the Customer Success (CS) tech stack, and establish the frameworks and metrics to evaluate its ROI.
Manage vendor relationships and licensing across the CS tech stack, making informed decisions that balance capability and cost.
Build trusted partnerships with Success leaders, translating their needs into a coherent technology roadmap.

To be successful, you should have:

Demonstrated people leadership experience, with a track record of developing technical talent and building high-performing teams.
Experience working with or in a Customer Success organization, including a solid understanding of how Product Support and Onboarding teams operate and how technology helps them scale and deliver outcomes.
Extensive experience with customer success tools such as Salesforce Service Cloud, Amazon Connect, Intercom, Assembled, ChiliPiper, Revenue.IO, or similar.
Hands-on experience designing, building, and running AI-enabled workflows and agents, including monitoring their performance and reliability and establishing governance.
Demonstrated ability to collaborate with engineering teams on complex technology programs using Agile and Scrum methodologies, along with project and program best practices, tools, and techniques. Agile training and experience preferred.
Demonstrated ability to build strong cross-functional partnerships.
Excellent communication skills, with the ability to turn data into clear, actionable recommendations for technical and non-technical audiences.
The ability to work on multiple projects at once, including establishing new processes and streamlining existing ones.
Comfort with ambiguity and change. We're growing fast, and what worked yesterday might not work today.
A bias toward action, with the judgment to make informed decisions, move work forward, and adapt as new information emerges.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

The Manager, Customer Success Technology will lead a team of administrators to manage and optimize the CS tech stack, including AI-enabled workflows and system integrations. They are responsible for setting KPIs, managing vendor relationships, and partnering with cross-functional stakeholders to ensure scalable technical solutions.

Requirements

Candidates must have demonstrated people leadership experience and extensive knowledge of customer success tools like Salesforce Service Cloud and AI-driven workflows. Strong collaboration skills and the ability to manage complex technology programs using Agile methodologies are essential for success in this role.

Skills

People leadership
Customer success technology
AI-powered workflows
Process improvement
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project management
Vendor management
Data analysis

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Career coaching
Talent development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations
AI
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project Management
Vendor Management
KPIs
SLAs
Workforce Management
Technical Leadership
Process Improvement
Software as a Service
Technology Roadmap
Data Analysis
Governance
Business Continuity
Cross-functional Collaboration

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