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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added just now
Manager, Integrated Marketing and Channels
Canada Post - Postes Canada
Toronto, ON
Reporting to the Director, Integrated Marketing and Channels, the Manager, Integrated Marketing and Channels, orchestrates marketing campaign initiatives across various channels to drive…
Added just now
RM
Manager Fleet Facilities & Inventory Services
Regional Municipality of Peel
Brampton, ON
- Other
…call centres, and water billing. Fleet, Facilities and Supply Management (FFSM) provides internal clients diverse vehicle management services; manages and maintains the Public Works yards;…
Added just now
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
The Legislative Specialist will report to the Manager, Legislative Services and is responsible for day-to-day operational management of Regional Council and its Committees as a member of…
Added just now
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added just now
KC
Senior Engineering Manager, Identity Platform
Kaseya Careers
Toronto, ON
- $170,000 to $220,000 CAD / year
We’re hiring a Senior Engineering Manager to lead the development and modernization of KaseyaOne, the identity platform supporting authentication and access management across Kaseya's…
Added 15 mins ago
MC
Recruitment Process Outsourcing Account Executive
MCI Careers
Canada
- Full-time
Pipeline Management: Develop and nurture a pipeline from initial contact to closed business.
Added 15 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.
Added 15 mins ago
UH
Occupational Therapist - Toronto Rehab - Outpatient Brain Program
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Outpatient Allied Health & Clinics
Added 30 mins ago
T
Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…You do the planning, sourcing and negotiating, and the Events Manager signs off. By the time an event is ready to execute, your work is done and the team never has to…
Added 45 mins ago
Manager, Service Delivery - YVR
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Richmond, BC · Vancouver, British Columbia
Provide recommendations and advice on screening efficiencies to SC’s management team and General Manager, Service Delivery.
Added 45 mins ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
…broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand…
Added 59 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…managing competing priorities and facilitating the timely flow of information across the…
Added 59 mins ago
GO
Client Service Officer A
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $31.37 to $34.89 CAD / hour
- Full-time
· Utilizing information technology, including Microsoft 365, to deliver services and manage data
Added 59 mins ago
HH
Miramichi Social Worker 1 (SW01) PCN 1750897
Horizon Health Network
Miramichi, NB
- Full-time
Preparing and presenting information and education sessions
Added 59 mins ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 59 mins ago
HH
Moncton Health Information Professional 2 (HP02) PCN 1001889
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
Successful completion of a Canadian Health Information Management Association (CHIMA) recognized Health Information Management ( HIM ) program.
Added 59 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 59 mins ago
HH
Moncton Physiotherapist 1 (PT01) PCN 9002561
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Temporary
Preparing and presenting information and education sessions
Added 59 mins ago
FC
Engineering Specialist V
FedEx Canada
Bas-Saint-Laurent, QC
- Full-time
…plans, determine root cause of deficiencies, develop and assist management in implementation of action and support compliance and training efforts that they identify in the…
Added 59 mins ago
SC
Social Service Worker
Southbridge Care Homes
Port Hope, ON
- Full-time
Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to…
Added 59 mins ago
HH
Moncton PACS Administrator (N-B) PCN 1000053
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
You have a worked in Medical Imaging and or Health Information Technology for a minimum of 6 years. You are a graduate of a Radiological Technology Program and registered with the New…
Added 59 mins ago
HH
Fredericton Midwife (MW02) PCN 1157005
Horizon Health Network
Fredericton, NB
- Full-time
…commitment to providing clients complete, relevant, and objective information in a non authoritarian…
Added 59 mins ago
PH
Community Resource Connector C&W
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health and…
Added 59 mins ago
PH
Social Worker BSW
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Social Worker I (BSW) reports operationally to the Program Manager/Director or Social Worker III and is under the general supervision of the Social Work III/Professional Practice Leader…
Added 59 mins ago
PH
Public Health Technologist, Translational Research in Microbiology
Provincial Health Services Authority
Vancouver, BC
- Full-time
Assists with information management, such as workload statistics, through methods such as gathering information, completing analysis and recording information.

Jobber

Manager, Customer Success Technology

Remote, Canada

Remote

This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling. · Full-time

Apply About employer

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Job details

Pay: This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Do you get energized by building the systems and AI-powered workflows that help a Customer Success team deliver exceptional service at scale?

Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 - but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Success Operations team is the operational backbone of Jobber's Success organization, spanning three connected pillars: operations, technology, and workforce management. Together, the team equips Customer Success with the people, process, systems, and insights they need to make decisions, scale consistently, and deliver against their goals.

The role:

Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader and problem solver who develops technical talent, balances competing priorities, and delivers scalable systems and AI-first solutions.

The Manager, Customer Success Technology will:

Manage and develop a team of CS Tech Admins, building their skills and technical effectiveness.
Champion automation and process improvement by identifying manual work to streamline and prioritizing changes that balance speed, experience, accuracy, and maintainability.
Roll out and maintain AI tools and AI-enabled workflows, monitoring their performance and reliability and establishing governance and business continuity plans.
Set the standard for intake, triage, and issue resolution, assessing requests for scope, priority, and business impact and resolving them quickly and effectively.
Establish the KPIs and SLAs for CS Tech and hold the team accountable to clear, measurable outcomes.
Guide the team's delivery, from configuration changes to minor builds to large transformations, in partnership with Success Operations, Engineering, and cross-functional stakeholders.
Support complex technology projects from ideation to launch, surfacing technical risks, balancing business needs against technical constraints, and communicating trade-offs.
Establish and maintain best practices for technical delivery that make the team's work repeatable and scalable.
Own the health, performance, and roadmap of the Customer Success (CS) tech stack, and establish the frameworks and metrics to evaluate its ROI.
Manage vendor relationships and licensing across the CS tech stack, making informed decisions that balance capability and cost.
Build trusted partnerships with Success leaders, translating their needs into a coherent technology roadmap.

To be successful, you should have:

Demonstrated people leadership experience, with a track record of developing technical talent and building high-performing teams.
Experience working with or in a Customer Success organization, including a solid understanding of how Product Support and Onboarding teams operate and how technology helps them scale and deliver outcomes.
Extensive experience with customer success tools such as Salesforce Service Cloud, Amazon Connect, Intercom, Assembled, ChiliPiper, Revenue.IO, or similar.
Hands-on experience designing, building, and running AI-enabled workflows and agents, including monitoring their performance and reliability and establishing governance.
Demonstrated ability to collaborate with engineering teams on complex technology programs using Agile and Scrum methodologies, along with project and program best practices, tools, and techniques. Agile training and experience preferred.
Demonstrated ability to build strong cross-functional partnerships.
Excellent communication skills, with the ability to turn data into clear, actionable recommendations for technical and non-technical audiences.
The ability to work on multiple projects at once, including establishing new processes and streamlining existing ones.
Comfort with ambiguity and change. We're growing fast, and what worked yesterday might not work today.
A bias toward action, with the judgment to make informed decisions, move work forward, and adapt as new information emerges.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Manager, Customer Success Technology will lead a team of administrators to manage and optimize the CS tech stack, including AI-enabled workflows and system integrations. They are responsible for setting KPIs, managing vendor relationships, and partnering with cross-functional stakeholders to ensure scalable technical solutions.

Requirements

Candidates must have demonstrated people leadership experience and extensive knowledge of customer success tools like Salesforce Service Cloud and AI-driven workflows. Strong collaboration skills and the ability to manage complex technology programs using Agile methodologies are essential for success in this role.

Skills

People leadership
Customer success technology
AI-powered workflows
Process improvement
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project management
Vendor management
Data analysis

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Career coaching
Talent development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations
AI
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project Management
Vendor Management
KPIs
SLAs
Workforce Management
Technical Leadership
Process Improvement
Software as a Service
Technology Roadmap
Data Analysis
Governance
Business Continuity
Cross-functional Collaboration

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