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Added 1 min ago
B
Hardware Technician Manager
BinSentry
Kitchener, ON
- Full-time
…technicians who analyze any failures and improve the quality of our systems. We need someone who can effectively lead a team of highly capable technicians, but also has experience getting…
Added 1 min ago
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
Added 1 min ago
KB
Helly Hansen - Assistant Store Manager @The Westin Resort
Kontoor Brands, Inc.
Whistler, BC
- Full-time
The Assistant Store Manager is a key leader responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day-to-day store…
Added 16 mins ago
TT
Manager, Project Controls (14009)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
As the Manager, Project Controls, you will provide leadership and oversight for integrated project controls functions across the ECE capital portfolio, ensuring consistent application of…
Added 16 mins ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
Ready to help lead TTC's transition to a zero-emission future? We are seeking an experienced Program Manager, Renewable Energy Programs to oversee a portfolio of complex, multi-year capital…
Added 16 mins ago
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Industry Development Manager
COVE
Halifax, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 16 mins ago
NS
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health Authority
Bridgewater, NS
- Internship
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 16 mins ago
RM
Manager Fleet Facilities & Inventory Services
Regional Municipality of Peel
Brampton, ON
- Other
…Facility Services, 1 Supervisor, Fleet Services, 1 Project Manager, Facility Services, and 4 Specialists, Fleet Safety. You will also have oversight of the indirect team of 27 employees…
Added 31 mins ago
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Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader…
Added 1 hour ago
UO
Resource Sharing Assistant I
University of Victoria
Victoria, BC
- Full-time
Reporting to the Senior Manager, Access Services and Advanced Fulfillment, this position works within the Stacks Management team to accomplish daily workflows including routine library…
Added 1 hour ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 1 hour ago
LI
Finance Accounting Manager
Leaf Infusions Inc.
New Westminster, BC
- Full-time
We are looking for an experienced, hands-on Accounting & Finance Manager to take ownership of our day-to-day accounting function while helping us continue to modernize how financial…
Added 1 hour ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
At TIGER Drylac Canada, we’re looking for a Maintenance Manager who can bring technical expertise, leadership, and a continuous improvement mindset to our Guelph facility while helping…
Added 2 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 2 hours ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Lunenburg, NS · Bridgewater, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 2 hours ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 2 hours ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for an AI Program Manager to join our satellite systems team at our Montreal office.
Added 2 hours ago
CO
Education Consultant - Bilingual
College of Nurses of Ontario
Toronto, ON
- Full-time
…of regulatory decisions across the education and healthcare systems; discovers patterns, identifies risks and trends, and anticipates impact on system partners to develop evidence-informed…
Added 2 hours ago
CO
Education Consultant - T
College of Nurses of Ontario
Toronto, ON
- Full-time
…of regulatory decisions across the education and healthcare systems; discovers patterns, identifies risks and trends, and anticipates impact on system partners to develop evidence-informed…
Added 3 hours ago
M
Senior Manager, Innovation Development
MNP
Calgary, AB
- Full-time
Make an impact with our Technology - Development team as a Senior Manager, Innovation Development. This diverse team of tech-savvy builders and problem solvers embraces digital…
Added 3 hours ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Leading staff to implement clients in the most efficient, time driven manner. The manager is responsible for the total quality of the technical deliverables in their domain, making sure…
Added 4 hours ago
CB
Technical Sales Representative - Professional Turf
Certis Belchim
Canada
- Full-time
Working closely with our Marketing Manager and Account Manager, you will have the autonomy to develop and execute your territory strategy, build strong relationships with retailers and turf…
Added 5 hours ago
PH
Indigenous Wellness Liaison
Providence Healthcare
Vancouver, BC
- Full-time
In this position, you will report to Neil Fowler, Manager, and work closely alongside Jacquelyn Nadrazsky, Director. You’ll be joining an exceptional and dedicated team that balances hard…
Added 7 hours ago
S
Scheduler - 2FT
SIGA
Lloydminster, SK
- Full-time
Reporting to the Scheduling Manager, this position will create the master scheduling plan of all casino staff and will understand the casino business model and importance of staffing to…
Added 7 hours ago
TG
Field Operations Manager (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
…ever attempted and beyond the operating limits of electronic systems and most known…

Jobber

Manager, Customer Success Technology

Remote, Canada

Remote

This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling. · Full-time

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Job details

Pay: This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Do you get energized by building the systems and AI-powered workflows that help a Customer Success team deliver exceptional service at scale?

Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 - but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Success Operations team is the operational backbone of Jobber's Success organization, spanning three connected pillars: operations, technology, and workforce management. Together, the team equips Customer Success with the people, process, systems, and insights they need to make decisions, scale consistently, and deliver against their goals.

The role:

Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader and problem solver who develops technical talent, balances competing priorities, and delivers scalable systems and AI-first solutions.

The Manager, Customer Success Technology will:

Manage and develop a team of CS Tech Admins, building their skills and technical effectiveness.
Champion automation and process improvement by identifying manual work to streamline and prioritizing changes that balance speed, experience, accuracy, and maintainability.
Roll out and maintain AI tools and AI-enabled workflows, monitoring their performance and reliability and establishing governance and business continuity plans.
Set the standard for intake, triage, and issue resolution, assessing requests for scope, priority, and business impact and resolving them quickly and effectively.
Establish the KPIs and SLAs for CS Tech and hold the team accountable to clear, measurable outcomes.
Guide the team's delivery, from configuration changes to minor builds to large transformations, in partnership with Success Operations, Engineering, and cross-functional stakeholders.
Support complex technology projects from ideation to launch, surfacing technical risks, balancing business needs against technical constraints, and communicating trade-offs.
Establish and maintain best practices for technical delivery that make the team's work repeatable and scalable.
Own the health, performance, and roadmap of the Customer Success (CS) tech stack, and establish the frameworks and metrics to evaluate its ROI.
Manage vendor relationships and licensing across the CS tech stack, making informed decisions that balance capability and cost.
Build trusted partnerships with Success leaders, translating their needs into a coherent technology roadmap.

To be successful, you should have:

Demonstrated people leadership experience, with a track record of developing technical talent and building high-performing teams.
Experience working with or in a Customer Success organization, including a solid understanding of how Product Support and Onboarding teams operate and how technology helps them scale and deliver outcomes.
Extensive experience with customer success tools such as Salesforce Service Cloud, Amazon Connect, Intercom, Assembled, ChiliPiper, Revenue.IO, or similar.
Hands-on experience designing, building, and running AI-enabled workflows and agents, including monitoring their performance and reliability and establishing governance.
Demonstrated ability to collaborate with engineering teams on complex technology programs using Agile and Scrum methodologies, along with project and program best practices, tools, and techniques. Agile training and experience preferred.
Demonstrated ability to build strong cross-functional partnerships.
Excellent communication skills, with the ability to turn data into clear, actionable recommendations for technical and non-technical audiences.
The ability to work on multiple projects at once, including establishing new processes and streamlining existing ones.
Comfort with ambiguity and change. We're growing fast, and what worked yesterday might not work today.
A bias toward action, with the judgment to make informed decisions, move work forward, and adapt as new information emerges.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Manager, Customer Success Technology will lead a team of administrators to manage and optimize the CS tech stack, including AI-enabled workflows and system integrations. They are responsible for setting KPIs, managing vendor relationships, and partnering with cross-functional stakeholders to ensure scalable technical solutions.

Requirements

Candidates must have demonstrated people leadership experience and extensive knowledge of customer success tools like Salesforce Service Cloud and AI-driven workflows. Strong collaboration skills and the ability to manage complex technology programs using Agile methodologies are essential for success in this role.

Skills

People leadership
Customer success technology
AI-powered workflows
Process improvement
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project management
Vendor management
Data analysis

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Career coaching
Talent development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations
AI
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project Management
Vendor Management
KPIs
SLAs
Workforce Management
Technical Leadership
Process Improvement
Software as a Service
Technology Roadmap
Data Analysis
Governance
Business Continuity
Cross-functional Collaboration

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