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Added 2 mins ago
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
Added 2 mins ago
Academic Office Administrator
Niagara College
Welland, ON
…opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in…
Added 2 mins ago
KB
Helly Hansen - Assistant Store Manager @The Westin Resort
Kontoor Brands, Inc.
Whistler, BC
- Full-time
Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams,…
Added 17 mins ago
CG
Critical Care Physician
Calian Group
Canada
- Full-time
…while deployed on international, peacekeeping or humanitarian operations. They have the opportunity to be a leader within the CAF Health Services and serve as mentor and educator to the…
Added 17 mins ago
SP
Business Development Manager
Staff Plus
Burlington, ON
- Full-time
…is a high-impact opportunity for a commercially minded sales leader who understands how to grow complex accounts, open new markets, and build credibility with senior stakeholders across…
Added 17 mins ago
US
Drector, TEM Operations AI Leadership
Upland Software
Canada
- Full-time
The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the…
Added 17 mins ago
P
Supply Chain Director
Pontosense
Toronto, ON
- Full-time
…volumes are about to step up across both businesses. We need a leader who has scaled a hardware supply chain before, and who can turn returns and refurbishment into a real advantage on cost…
Added 17 mins ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…
Added 17 mins ago
SI
National Director of Wellness Strategy
Shannex Incorporated
NS · Nova Scotia, Canada
- Full-time
Partner with clinical leaders, practitioners, operations, hospitality, and external specialists to create coordinated and personalized wellness experiences
Added 17 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 17 mins ago
CH
Hydro Vac Technician
Clean Harbors
Sarnia, ON
- Full-time
…America. Lonestar is an innovator that has become an industry leader in both safety and…
Added 17 mins ago
Director, Digital Solutions
The Government of Nova Scotia
Halifax, NS
Are you a collaborative, forward-looking leader who can turn complex health-system needs into clear digital pathways and better outcomes? Digital Solutions helps health initiatives move…
Added 17 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
- Works within general policies and management guidance, independently determining approach to managing daily operations.
Added 17 mins ago
S
store manager, Grimsby, ON
Starbucks
Grimsby, ON
- $59,400 to $78,450 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 32 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader…
Added 32 mins ago
AE
Procurement Manager
A.L.P.A. Equipment Ltd.
Eel River Crossing, NB
- Full-time
Join an industry leader in heavy-equipment innovation! Founded in 1999, A. Landry Fabrication (ALFAB) is a proud member of the A.L.P.A. Equipment Ltd. family. Operating out of our…
Added 47 mins ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
Added 48 mins ago
JI
Team Lead, Production Engineering
J.D. Irving, Limited
Halifax, NS
- Full-time
Are you a technical leader who thrives in a fast-paced production environment? Do you enjoy developing high-performing teams while solving complex engineering challenges? We are seeking a…
Added 1 hour ago
Academic Office Administrator
Niagara College
Welland, ON
…opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in…
Added 1 hour ago
Manager, Service Delivery - YVR
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Richmond, BC · Vancouver, British Columbia
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 1 hour ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 hour ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Burnaby, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 1 hour ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 1 hour ago
A
Administrative Assistant 1 [AQ-26006]
Aquent
Vancouver, BC
- $20 to $21 CAD / hour
- Contract
…support dynamic leadership teams, streamline critical daily operations, and contribute to a collaborative culture that shapes the future of digital experiences. Your detail-oriented…
Added 1 hour ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
Are you a hands-on maintenance leader who enjoys solving complex problems, developing people, and making things work better every day? Do you believe great maintenance is about more than…

Jobber

Manager, Customer Success Technology

Remote, Canada

Remote

This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling. · Full-time

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Job details

Pay: This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Do you get energized by building the systems and AI-powered workflows that help a Customer Success team deliver exceptional service at scale?

Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 - but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Success Operations team is the operational backbone of Jobber's Success organization, spanning three connected pillars: operations, technology, and workforce management. Together, the team equips Customer Success with the people, process, systems, and insights they need to make decisions, scale consistently, and deliver against their goals.

The role:

Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader and problem solver who develops technical talent, balances competing priorities, and delivers scalable systems and AI-first solutions.

The Manager, Customer Success Technology will:

Manage and develop a team of CS Tech Admins, building their skills and technical effectiveness.
Champion automation and process improvement by identifying manual work to streamline and prioritizing changes that balance speed, experience, accuracy, and maintainability.
Roll out and maintain AI tools and AI-enabled workflows, monitoring their performance and reliability and establishing governance and business continuity plans.
Set the standard for intake, triage, and issue resolution, assessing requests for scope, priority, and business impact and resolving them quickly and effectively.
Establish the KPIs and SLAs for CS Tech and hold the team accountable to clear, measurable outcomes.
Guide the team's delivery, from configuration changes to minor builds to large transformations, in partnership with Success Operations, Engineering, and cross-functional stakeholders.
Support complex technology projects from ideation to launch, surfacing technical risks, balancing business needs against technical constraints, and communicating trade-offs.
Establish and maintain best practices for technical delivery that make the team's work repeatable and scalable.
Own the health, performance, and roadmap of the Customer Success (CS) tech stack, and establish the frameworks and metrics to evaluate its ROI.
Manage vendor relationships and licensing across the CS tech stack, making informed decisions that balance capability and cost.
Build trusted partnerships with Success leaders, translating their needs into a coherent technology roadmap.

To be successful, you should have:

Demonstrated people leadership experience, with a track record of developing technical talent and building high-performing teams.
Experience working with or in a Customer Success organization, including a solid understanding of how Product Support and Onboarding teams operate and how technology helps them scale and deliver outcomes.
Extensive experience with customer success tools such as Salesforce Service Cloud, Amazon Connect, Intercom, Assembled, ChiliPiper, Revenue.IO, or similar.
Hands-on experience designing, building, and running AI-enabled workflows and agents, including monitoring their performance and reliability and establishing governance.
Demonstrated ability to collaborate with engineering teams on complex technology programs using Agile and Scrum methodologies, along with project and program best practices, tools, and techniques. Agile training and experience preferred.
Demonstrated ability to build strong cross-functional partnerships.
Excellent communication skills, with the ability to turn data into clear, actionable recommendations for technical and non-technical audiences.
The ability to work on multiple projects at once, including establishing new processes and streamlining existing ones.
Comfort with ambiguity and change. We're growing fast, and what worked yesterday might not work today.
A bias toward action, with the judgment to make informed decisions, move work forward, and adapt as new information emerges.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $120,870, a midpoint of $142,200, and a maximum salary of $163,530, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Manager, Customer Success Technology will lead a team of administrators to manage and optimize the CS tech stack, including AI-enabled workflows and system integrations. They are responsible for setting KPIs, managing vendor relationships, and partnering with cross-functional stakeholders to ensure scalable technical solutions.

Requirements

Candidates must have demonstrated people leadership experience and extensive knowledge of customer success tools like Salesforce Service Cloud and AI-driven workflows. Strong collaboration skills and the ability to manage complex technology programs using Agile methodologies are essential for success in this role.

Skills

People leadership
Customer success technology
AI-powered workflows
Process improvement
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project management
Vendor management
Data analysis

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Career coaching
Talent development program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Operations
AI
Automation
Salesforce Service Cloud
Amazon Connect
Intercom
Assembled
ChiliPiper
Revenue.IO
Agile
Scrum
Project Management
Vendor Management
KPIs
SLAs
Workforce Management
Technical Leadership
Process Improvement
Software as a Service
Technology Roadmap
Data Analysis
Governance
Business Continuity
Cross-functional Collaboration

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