Find work in Canada.

526,396 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
…network with our competitive referral programs to achieve your full…
Added 12 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Lajord
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 27 mins ago
TT
Commis aux comptes recevables / Accounts Receivables Representative
Traffic Tech Inc.
Canada
- Full-time
Added 27 mins ago
L
Branch Manager - Office 1699
LendDirect
Kitchener, ON
- Full-time
…provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge,…
Added 27 mins ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…Transformer Service group! Reporting to the Tendering and Quotation Manager, you'll lead and complete RFQs for transformer, support customers with technical queries, and ensure seamless…
Added 27 mins ago
JA
Gestionnaire des ventes et des appels d'offres /Sales Engineer & Service Tender Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 27 mins ago
JA
Spécialiste de l’appel d’offres - Services haute tension / Quotation Tender Specialist - High Voltage Services
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Join our innovative team as a Quotation Tender Specialist in the High Voltage Service group! Reporting to the Tendering Manager, you'll lead and complete RFQs for Switchgear after sales…
Added 27 mins ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
JR Automation
Richmond, BC
- Full-time
…Transformer Service group! Reporting to the Tendering and Quotation Manager, you'll lead and complete RFQs for transformer, support customers with technical queries, and ensure seamless…
Added 27 mins ago
JA
Service Sales Account Manager
JR Automation
Richmond, BC
- Full-time
The Service Sales Account Manager – support customers across British Columbia by promoting and selling Hitachi Energy’s Engineering & Service portfolio. You will help utilities and…
Added 27 mins ago
JA
Service Account Manager - Ontario
JR Automation
Stoney Creek, NB
- Full-time
Drive sales volume across the full Engineering packaging & Service portfolio.
Added 27 mins ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
Stoney Creek, NB
- Full-time
The Business Development Manager is responsible for driving growth of the Substation Service, Modernization, and Lifecycle Management business across North America. The role focuses on…
Added 42 mins ago
LC
Billing Support Specialist
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed is seeking a full-time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global…
Added 42 mins ago
J
Senior Lifecycle Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We’re looking for a Senior Lifecycle Marketing Manager to be part of our Marketing department.
Added 42 mins ago
AF
Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
…provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge,…
Added 42 mins ago
TH
Overnight Order Picker Full Time (CHARLOTTETOWN)
The Home Depot
Charlottetown, PE
- Full-time
…handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to read a COM order or notes in the…
Added 42 mins ago
TH
Department Supervisor Full-Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Full-time
Health and Dental Benefits for Full Time associates
Added 57 mins ago
Manager - Service Department (Heavy Duty)
Velocity Vehicle Group
Saanichton, BC
Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
Added 1 hour ago
T
Financial Planner - Edmonton
TD
AB
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 1 hour ago
S
Senior Retail Sales Consultant - Part time - Edmonton Premium Outlet, AB
Swarovski
AB · Alberta, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 1 hour ago
B
BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and…
Added 1 hour ago
B
Financial Planner
BMO
Surrey, BC
- Full-time
…access to a strong support network to be able to achieve your full…
Added 1 hour ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
…invest tirelessly on developing our people can realize their full…
Added 1 hour ago
H
Commercial Channel Partner Business Manager
HP
Mississauga, ON
- Full-time
As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage,…
Added 1 hour ago
Acting Store Manager II Mayfair Shopping Centre
EssilorLuxottica Group
Victoria, BC
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 1 hour ago
SC
Financial Advisor - Fort Saskatchenwan
Servus Credit Union
Fort Saskatchewan, AB
- Full-time
We are hiring for a Full time Financial Advisor in our Fort Saskatchenwan Branch!

Jobber

Retention Specialist

AB, Canada
Edmonton, AB, Canada

This role comes with a fixed compensation structure of $58,300. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: This role comes with a fixed compensation structure of $58,300.
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day?

We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.

The Team:

The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.

Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.

We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.

The Role:

Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.

You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.

Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.

You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.

Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.

Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)

Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule

The Retention Specialist will:

Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.
Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.
Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.
Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.
Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.
Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.
Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.
Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!

To be successful, you should have:

A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.
The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.
The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.
Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.
A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.
Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.
Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.
Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.
Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.
Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.
Interest or experience in leveraging AI tools to enhance productivity and insight generation.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

Engage at-risk customers through inbound and outbound calls and scheduled value sessions to identify the causes of churn risk and recommend tailored solutions that help them succeed with Jobber. Protect recurring revenue, share customer insights with cross-functional teams, and contribute to improvements in retention strategy and the customer experience.

Requirements

Candidates should have a track record in high-volume customer-facing work, strong communication and problem-solving skills, and the ability to understand customer challenges and connect product capabilities to practical solutions. They should be resilient, adaptable, accountable, comfortable using modern software tools, and interested in using AI tools to improve productivity and insight generation.

Skills

Customer Retention
Consultative Selling
Customer Success
Active Listening
Verbal Communication
Problem-Solving
Root Cause Analysis
Conflict Resolution
Product Knowledge
Customer Training
Workflow Optimization
Churn Risk Analysis
Revenue Retention
Adaptability
AI Tool Proficiency

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Stock Options
Career Coaching
Learning And Leadership Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Retention
Customer Success
Churn Risk
Recurring Revenue
Inbound Calls
Outbound Calls
Value Sessions
Account Health Indicators
Product Usage Patterns
Feature Adoption
Workflow Optimization
Customer Training
Best Practices
Consultative Conversations
Root Cause Analysis
Retention Strategy
Customer Experience
Cross-Functional Collaboration
Jobber
Cloud-Based Software
AI Tools
Revenue Retention

Report this job