Find work in Canada.

332,589 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Administrative Assistant 6
City of Saint John
Saint John, NB
Full-time
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 2 mins ago
Engineering Manager - Travel
Cover Genius
Vancouver, BC
$150,000 to $190,000 CAD / year
Full-time
As an Engineering Manager in the Travel XCover Squad, you will own the technical vision and execution for our Travel integrations with new and existing partners. Your primary objective will…
Added 2 mins ago
Talent Acquisition Partner
BPA
Montreal, QC
Full-time
You'll help shape hiring strategies, identify exceptional talent and deliver an outstanding candidate and hiring manager experience.
Added 2 mins ago
Project Manager
PTW Energy Services
Nisku, AB
Full-time
PTW is seeking a motivated Project Manager to join our team in Nisku, Alberta. Reporting to the OperationsManager, this roleserves as the primary client contact and manages the full…
Added 2 mins ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 2 mins ago
restaurant manager
Pinnacle Hotel at the Pier
North Vancouver, BC
Full-time
Added 2 mins ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 2 mins ago
Software Developer Co-op - Full Stack - Virtualized Switchers (Winter Term - Jan 2027- April 2027)
Ross Video
Ottawa, ON · Nepean, ON
Full-time
Reporting to the Software Manager for Carbonite Code, the successful candidate will participate in the development of features for Carbonite Code. You will experience first-hand the highs…
Added 2 mins ago
Member of Technical Staff 4
Nutanix Indonesia
Vancouver, BC
$151,000 to $227,000 CAD / year
Full-time
Development is in a Linux based environment. The backend software is written in Python and Golang. Tools like Git, open source libraries, etc. are used for regular product and test…
Added 2 mins ago
Account Manager
White Cap Canada
Abbotsford, BC
Full-time
Added 2 mins ago
LR259591 - Walk in Service Development Manager
NHS Ayrshire & Arran
Richmond, BC
Contract
The Walk‑In Service, hosted by the Out of Hours Primary Care (GMED) team, is recruiting a Walk‑In Service Development Manager to help shape and deliver an innovative national pilot…
Added 2 mins ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
Added 2 mins ago
Coordinator, Region Office Operations - Sudbury, ON
IG Wealth Management
ON · Ontario, Canada
Internship
Join our team to engage in continuous learning and skill development in a supportive environment.Our Values: Be better; we strive for improvement in everything we do. Be accountable; we…
Added 2 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 17 mins ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
…insightful analysis and driving analytics strategy. Reporting to the Manager of Data Analytics & Experimentation, you will collaborate with Product & Lifecycle Managers to plan and analyze…
Added 17 mins ago
Temporary Community Safety Services Manager
City of Saint John
Saint John, NB
Full-time
The City of Saint John is seeking qualified applications for the position of Temporary Community Safety Services Manager with Growth and Community Services for a term up to 2 years. The…
Added 17 mins ago
Portfolio Manager, Managed Assets Program (MAP)
Aviso
Toronto, ON
$115,000 to $135,000 CAD / year
Full-time
We're looking to fill an opening for a Portfolio Manager, Managed Assets Program (MAP) to join our Asset Management team.
Added 17 mins ago
Industrial Sales Representative - Vancouver Alberta (Ri)
Tingue
Richmond, BC
Full-time
…prepare reports and making recommendations to customers and sales…
Added 17 mins ago
Industrial Sales Representative - Vancouver Alberta (Co)
Tingue
Coquitlam, BC
Full-time
…prepare reports and making recommendations to customers and sales…
Added 17 mins ago
The Shoe Co. - Store Manager
DSW Designer Shoe Warehouse
Kamloops, BC
Full-time
As a Store Manager at The Shoe Co., you will report to the District Manager and lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 17 mins ago
Scientist/Assistant Professor, Proteomics
BioSpace
Vancouver, BC
Full-time
…we’re focused on your care too – offering health, wellness, development programs to support you – at work and at…
Added 17 mins ago
Assistant Store Manager Winners 8th Street
TJX Canada – Winners, Marshalls, HomeSense
Saskatoon, SK
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 32 mins ago
Operations Consultant - Flex
sephora.com
Saskatoon, SK
$17 to $20 CAD / hour
Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 32 mins ago
Client Experience Lead
sephora.com
Burnaby, BC
$22.85 to $28.55 CAD / hour
Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…
Added 32 mins ago
assistant store manager, Charlottetown, PEI
Starbucks Coffee Company
Charlottetown, PE · Stratford, PE
$52,600 to $63,050 CAD / year
Full-time
Learning and development programs to fuel your career

Jobber

Retention Specialist

Kitchener, ON, Canada

Pay: This role comes with a fixed compensation structure of $58,300.
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day?

We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.

The Team:

The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.

Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.

We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.

The Role:

Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.

You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.

Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.

You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.

Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.

Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)

Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule

The Retention Specialist will:

Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.
Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.
Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.
Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.
Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.
Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.
Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.
Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!

To be successful, you should have:

A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.
The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.
The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.
Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.
A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.
Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.
Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.
Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.
Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.
Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.
Interest or experience in leveraging AI tools to enhance productivity and insight generation.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

Apply About employer

More about this job

Responsibilities

Engage at-risk customers through inbound and outbound calls and scheduled value sessions to identify the causes of churn risk and recommend tailored solutions that help them succeed with Jobber. Protect recurring revenue, guide customers through complex decisions, and share churn insights with cross-functional teams to improve retention and the customer experience.

Requirements

Candidates should have a track record of delivering strong results in high-volume customer-facing work, with excellent communication, listening, problem-solving, and consultative influencing skills. They should be resilient, accountable, adaptable to changing tools and processes, comfortable using modern software, and interested in using AI tools to improve productivity and insight generation.

Skills

Customer Retention
Consultative Communication
Active Listening
Root Cause Analysis
Problem-Solving
Conflict Resolution
Product Knowledge
Customer Success
Revenue Retention
Outbound Calling
Inbound Call Handling
Account Health Analysis
Adaptability
Resilience
AI Tool Proficiency

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Stock Options
Career Coaching
Learning And Leadership Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Retention
Customer Success
Churn Risk
Recurring Revenue
Save Rate
Retention Strategy
Inbound Calls
Outbound Calls
Value Sessions
Feature Adoption
Workflow Optimization
Customer Training
Best Practices
Product Usage Patterns
Account Health Indicators
Consultative Conversations
Root Cause Analysis
Customer Experience
Cross-Functional Collaboration
Product Feedback
Billing
Customer Support
AI Tools
Cloud-Based Software
Software Development

Report this job