Jobs in Canada

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Added 20 hours ago
HP
Maintenance Technician
Hazelview Properties
Toronto, ON
- Full-time
Respond to Yardi work orders within defined service level targets
Added 1 day ago
AG
Oil Burner Mechanic & Red Seal Plumber/Gasfitter
ATCO Group
Edmonton, AB
- Full-time
Journeyman Oil Burner Mechanic, Plumber/Gasfitter is responsible for maintenance, modifications, and installation/dismantling of plumbing systems throughout our service and construction…
Added 1 day ago
G-
Plumber Drain Service Technician
GFL - Sewer Technologies Division
Ottawa, ON
- Full-time
We are currently looking for a motivated Plumber (Drain Service Technician) to join our team.
Added 1 day ago
J
Manager, IT Operations
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 1 day ago
GE
Plumber Drain Service Technician
GFL Environmental Inc.
Ottawa, ON
- Full-time
We are currently looking for a motivated Plumber (Drain Service Technician) to join our team.
Added 1 day ago
J
Account Executive, Inbound
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 1 day ago
HP
2026-010RH Maintenance & Facilities Manager, Part-Time , Rotary Hospice Stratford Perth
Huron Perth Healthcare Alliance
Stratford, ON
- Part-time
Planning, procurement, coordination and monitoring of all service contractors, repairs, and preventative maintenance
Added 1 day ago
B
Lead Plumber
Boardwalk
Regina, SK
- Full-time
Respond to service calls in a timely and effective manner
Added 1 day ago
JT
License Plumber
John the Plumber Ottawa
Hamilton, ON
- $55 to $75 CAD / hour
- Full-time
Licensed Service Plumber – Join the John The Plumber Team.
Added 2 days ago
FV
Plumber/Backflow Technician
Fraser Valley Fire Protection Ltd
Abbotsford, BC
- Full-time
…that values expertise, integrity, and exceptional customer service. If you take pride in your work, enjoy solving problems, and want to be part of a respected team with a strong reputation,…
Added 2 days ago
J
Principal Product Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 3 days ago
R
Fabric Technician (Plumber bias)
Rydon
Ilford, MB
- Full-time
…and safety requirements to ensure the comfort and safety of service users using these NHS facilities. With offices in the South East, to Bristol in the South West our experience has taken…
Added 3 days ago
J
Customer Onboarding Specialist
Jobber
AB · Edmonton, AB
- Full-time
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 3 days ago
PM
Plumber - Commercial Service (306A Licensed or 3rd-5th Year Apprentice)
PSL Mechanical
Ottawa, ON
- $38 to $60 CAD / hour
- Full-time
…buildings, hospitals and property managers. We're growing our service team and want a commercial plumber who wants to build a career with…
Added 3 days ago
GO
Facility Maintainer
Government of Nunavut Recruitment
Cambridge Bay, NU
- Full-time
…reduced occupant comfort, costly repairs, and the interruption of service to the GN and the…
Added 3 days ago
J
Customer Onboarding Specialist
Jobber
Vancouver, BC
- Full-time
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 3 days ago
HC
Carpenter
Handyman Connection of Kelowna
Vernon, BC
- $40 to $60 CAD / hour
- Full-time
We are looking to speak with an experienced craftsman in Locations who has experience as a Remodeler, Carpenter, Electrician, Plumber, Painter, Mason, or Installer or any skilled tradesman.
Added 3 days ago
HC
Plumber
Handyman Connection of Kelowna
Vernon, BC
- Full-time
Are you a licensed plumber looking for consistent jobs, great pay, and the freedom to focus on your trade? At Handyman Connection, we connect skilled plumbers with steady, high-quality work…
Added 3 days ago
HC
Plumber
Handyman Connection of Kelowna
Penticton 1, BC
- Full-time
Are you a licensed plumber looking for consistent jobs, great pay, and the freedom to focus on your trade? At Handyman Connection, we connect skilled plumbers with steady, high-quality work…
Added 3 days ago
J
Customer Onboarding Specialist
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 3 days ago
HC
Carpenter
Handyman Connection of Kelowna
Penticton 1, BC
- $35 to $55 CAD / hour
- Full-time
We are looking to speak with an experienced craftsman in Locations who has experience as a Remodeler, Carpenter, Electrician, Plumber, Painter, Mason, or Installer or any skilled tradesman.
Added 3 days ago
HP
365-26 Building Support Services - Plumber, Facilities Management, Full-Time, St Marys (Alliance Wide)
Huron Perth Healthcare Alliance
St. Marys, ON
- Full-time
Certificate of Qualification, licensed to work as a plumber in the Province of Ontario
Added 3 days ago
Residential Plumbing Supervisor
Wiehler Mechanical
Calgary, AB
…dedicated to creating lasting relationships through reliable service and a steadfast commitment to putting our team and customers…
Added 3 days ago
AR
Service Technician
Apex Refrigeration
Calgary, AB
- Full-time
Apex Refrigeration, Air Conditioning & Heating Ltd. is hiring service technicians at every level of experience, from people who have never opened a condensing unit to Red Seal refrigeration…
Added 3 days ago
WM
Residential Plumbing Supervisor
Wiehler Mechanical Ltd
Calgary, AB
- Full-time
…dedicated to creating lasting relationships through reliable service and a steadfast commitment to putting our team and customers…

Jobber

Retention Specialist

Kitchener, ON, Canada

This role comes with a fixed compensation structure of $58,300. · Full-time

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Job details

Pay: This role comes with a fixed compensation structure of $58,300.
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day?

We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.

The Team:

The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.

Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.

We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.

The Role:

Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.

You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.

Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.

You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.

Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.

Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)

Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule

The Retention Specialist will:

Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.
Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.
Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.
Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.
Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.
Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.
Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.
Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!

To be successful, you should have:

A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.
The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.
The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.
Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.
A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.
Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.
Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.
Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.
Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.
Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.
Interest or experience in leveraging AI tools to enhance productivity and insight generation.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

Engage at-risk customers through inbound and outbound calls and scheduled value sessions to identify the causes of churn risk and recommend tailored solutions that help them succeed with Jobber. Protect recurring revenue, guide customers through complex decisions, and share churn insights with cross-functional teams to improve retention and the customer experience.

Requirements

Candidates should have a track record of delivering strong results in high-volume customer-facing work, with excellent communication, listening, problem-solving, and consultative influencing skills. They should be resilient, accountable, adaptable to changing tools and processes, comfortable using modern software, and interested in using AI tools to improve productivity and insight generation.

Skills

Customer Retention
Consultative Communication
Active Listening
Root Cause Analysis
Problem-Solving
Conflict Resolution
Product Knowledge
Customer Success
Revenue Retention
Outbound Calling
Inbound Call Handling
Account Health Analysis
Adaptability
Resilience
AI Tool Proficiency

Benefits

Equity Rewards
Health And Wellness Stipends
Retirement Savings Matching
Extended Health Benefits
Fully Paid Health Premiums
Stock Options
Career Coaching
Learning And Leadership Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Retention
Customer Success
Churn Risk
Recurring Revenue
Save Rate
Retention Strategy
Inbound Calls
Outbound Calls
Value Sessions
Feature Adoption
Workflow Optimization
Customer Training
Best Practices
Product Usage Patterns
Account Health Indicators
Consultative Conversations
Root Cause Analysis
Customer Experience
Cross-Functional Collaboration
Product Feedback
Billing
Customer Support
AI Tools
Cloud-Based Software
Software Development

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