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Added 4 hours ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
Reporting to the Senior Manager, Customer Analytics, you’ll own analytical workstreams within cross-functional initiatives that support strategic and operational decision-making across…
Added 5 hours ago
BV
Security and Emergency Services Manager
Bow Valley College
Calgary, AB
- Full-time
Working closely with internal and external stakeholders, the Manager leads the development and oversight of security programs and operational practices that reduce exposure to personal,…
Added 5 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
…and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced…
Added 5 hours ago
CM
Executive Coordinator - Programs and Services
Canadian Mental Health Association
Guelph, ON
- Full-time
Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross…
Added 7 hours ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 7 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
The Global Service Desk Manager is accountable for the design, performance, governance and continuous improvement of the globally integrated Service Desk. The role owns incident…
Added 9 hours ago
LS
Executive Assistant - Inclusive Education
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Completion of post-secondary courses in Business Administration and have five (5) years of related experience supporting a senior manager in an educational or public sector environment.
Added 12 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 12 hours ago
Agricultural Climate Modelling Intern
Ontario Soil and Crop Improvement Association
Guelph, ON
Reports To: Senior Manager, Research Programs and Operations
Added 15 hours ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
…Canada’s premier companies, with support and coaching from senior Corporate Finance executives that promote professional growth and…
Added 15 hours ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
We are looking for a Manager to strengthen our Management Consulting practice. If you have a background in Change Management, Workforce / HR transformation or Organizational Design within…
Added 17 hours ago
ES
Senior Consultant (BudgetPro)
Euna Solutions
Oakville, ON
- Full-time
Translate client needs into technical requirements and collaborate with development, report writers, and crossfunctional teammates to design feasible, highimpact solutions.
Added 23 hours ago
NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
Apprentices work directly under the supervision of experienced technicians while learning structured cabling, surveillance systems, intrusion alarms, access control systems, safety…
Added 1 day ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
The Senior Specialist Labour Relations is responsible for leading all Labour Relations activities within their assigned area of responsibility while providing specialist advice and guidance…
Added 1 day ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 1 day ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…partnership decisions behind our offers. From early product development through launch and lifecycle management, these decisions contribute to how we bring new technologies to market while…
Added 1 day ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 1 day ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 1 day ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
…come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
BT
Senior Manager Audit and Assurance
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Audit and Assurance to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 1 day ago
AC
Senior Manager, External Financial Advisory
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our growing External Financial Advisory (EFA) team as a Senior Manager. This diverse team of professionals are dedicated to helping small and mid-sized businesses…
Added 1 day ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 1 day ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 1 day ago
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
Reporting to the Senior Manager, Service, the Service Technician will work closely with the team on repair, install, troubleshoot and preventative maintenance of refrigeration systems. This…

Jobber

Senior Analyst, Customer Analytics (12-month contract)

Kitchener, ON, Canada

This role has a minimum annual salary of $106,590, a midpoint of $125,400, and a maximum salary of $144,210, designed to show the progression from learning the ropes to truly excelling. · Contract

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Job details

Pay: This role has a minimum annual salary of $106,590, a midpoint of $125,400, and a maximum salary of $144,210, designed to show the progression from learning the ropes to truly excelling.
Job type: Contract
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Are you passionate about using data to drive impactful business decisions?

We’re looking for a Senior Analyst, Customer Analytics to be part of our Analytics team on a 12-month contract.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011 - but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Analytics is part of Jobber’s Strategy & Analytics organization, our internal consulting and decision-support function that connects data and business insights with teams across the company.

Within Customer Analytics, the Strategic Analytics team works across functions on important business questions and company initiatives. Our work brings together analytical thinking, business context, and data to help Jobber understand opportunities, evaluate decisions, and improve business outcomes.

The role:

Reporting to the Senior Manager, Customer Analytics, you’ll own analytical workstreams within cross-functional initiatives that support strategic and operational decision-making across Jobber.

You’ll work with stakeholders to understand their objectives, bring structure to sometimes ambiguous questions, perform hands-on analysis, and translate findings into clear insights and recommendations. Your work may range from exploratory deep dives and performance analysis to scenario modelling, impact evaluation, experimentation, metrics, and decision-support tools.

The Senior Analyst, Customer Analytics will:

Partner with stakeholders to understand business objectives, translate them into well-scoped analytical questions and approaches, and independently carry analyses from exploration through to insights and recommendations.
Act as an analytical thought partner to stakeholders, using data and business context to surface opportunities, challenge assumptions, and recommend practical next steps.
Perform hands-on exploratory analysis and deep dives to identify trends, risks, opportunities, and the drivers of business performance.
Apply analytical techniques such as segmentation, cohort analysis, scenario analysis, impact measurement, and experimentation to support business decisions.
Evaluate the expected or realized impact of key initiatives and business changes, helping stakeholders understand what is working, what is not, and where to iterate.
Develop metrics, reporting, dashboards, and other decision-support tools that provide a clear view of performance and enable scalable decision-making.
Communicate analytical findings through clear, compelling narratives and actionable recommendations, including relevant assumptions, limitations, and business context.
Use modern analytical tools, including AI-assisted workflows, to improve the speed and quality of exploration, analysis, quality assurance, documentation, and communication, while validating outputs and remaining accountable for the final work.
Collaborate with peers across Analytics, Business Intelligence, Analytics Engineering, Data Science, and other teams to ensure analytical quality and consistency.

To be successful, you should have:

Expert-level SQL skills and experience working with complex relational data.
Strong quantitative and analytical skills, with experience conducting exploratory analysis, performance measurement, and custom analytics to support business decisions.
Experience applying techniques such as segmentation, cohort analysis, scenario analysis, impact evaluation, or experimentation.
Proficiency with BI and data visualization tools such as Tableau, with the ability to communicate insights clearly through data.
Strong business acumen and curiosity, with an ability to understand the broader context behind an analytical question rather than focusing only on the data.
Excellent storytelling and communication skills, with the ability to turn complex analysis into clear, actionable insights for different audiences.
A collaborative and proactive working style, with the ability to navigate ambiguity, seek out information independently, and adapt as priorities evolve.
Comfort using AI-assisted tools as part of analytical workflows, paired with the judgment to validate outputs and use them responsibly.
Experience with Python for analysis, automation, or reproducible workflows is an asset.
Experience with SaaS, subscription businesses, or cross-functional business analytics is a plus.

You care about analytical quality and actively contribute to peer review, knowledge sharing, and improving how the broader team works.

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $106,590, a midpoint of $125,400, and a maximum salary of $144,210, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

Lead analytical workstreams for cross-functional initiatives, translating business objectives into scoped questions and conducting analysis from exploration through recommendations. Evaluate business performance and initiative impact, develop metrics and decision-support tools, and communicate findings clearly while collaborating across analytics and business teams.

Requirements

Requires expert-level SQL, strong quantitative and analytical skills, experience with exploratory analysis and techniques such as segmentation, cohort analysis, scenario analysis, impact evaluation, or experimentation, and proficiency with BI tools such as Tableau. Candidates should bring business acumen, clear communication, collaborative judgment, comfort with AI-assisted workflows, and a commitment to analytical quality; Python and SaaS or subscription-business experience are assets.

Skills

Expert SQL
Complex Relational Data
Exploratory Analysis
Performance Measurement
Segmentation
Cohort Analysis
Scenario Analysis
Impact Evaluation
Experimentation
Tableau
Data Visualization
Business Acumen
Data Storytelling
AI-Assisted Workflows
Python
Cross-Functional Collaboration

Benefits

Extended Health Benefits
Fully Paid Premiums
RRSP Matching
TFSA Matching
FHSA Matching
Stock Options
Talent Development
Coaching
Learning Programs
Leadership Programs

Visa sponsorship

Not detected in the job text

Keywords

SQL
Python
Tableau
Relational Data
Business Analytics
Customer Analytics
Exploratory Analysis
Performance Analysis
Segmentation
Cohort Analysis
Scenario Analysis
Impact Measurement
Experimentation
Metrics
Reporting
Dashboards
Data Visualization
Decision-Support Tools
AI-Assisted Workflows
Quality Assurance
SaaS
Subscription Businesses
Cross-Functional Analytics
Business Intelligence
Analytics Engineering
Data Science
Stakeholder Management
Strategic Decision-Making

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