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Added 7 mins ago
SC
Kitchen General Helper - Starbucks Team member (34444001)
Sodexo Canada Ltd
Vaughan, ON
- Part-time
Maintain a positive customer experience at all times.
Added 22 mins ago
WB
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
- Full-time
…through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 22 mins ago
HE
Entry level Marketing Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Our Management Training Program provides hands-on experience across sales and marketing, leadership development, administration, and management. You’ll learn by doing, work alongside…
Added 22 mins ago
HE
Event Sales Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Gaining practical experience of successful events and customer-acquisition campaigns
Added 22 mins ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Previous customer service experience is an asset, but not required
Added 22 mins ago
In Store Bakery - Decorator Cake
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lethbridge, AB
Provide customers with friendly and professional service. Prepare special order requests while maintaining self-serve and fresh cases for the bakery department. Actively contribute to an…
Added 22 mins ago
Northern Station Agent
The Talent Team at Perimeter Aviation
Brochet, MB · Cross Lake 19, MB · MB · God'S River 86A, MB · Grand Rapids, MB · Island Lake, MB · Lac Brochet 197A, MB · Norway House 17, MB · Oxford House 24, MB · Shamattawa 1, MB · South Indian Lake, MB · St. Theresa Point, MB · Wasagamack, MB · Lake, ON · Sachigo Lake, ON · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 22 mins ago
Dash Captain
The Talent Team at Perimeter Aviation
Thompson, MB · Winnipeg, MB · Mississauga, ON · Timmins, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 22 mins ago
Dash First Officer
The Talent Team at Perimeter Aviation
Thompson, MB · Winnipeg, MB · Mississauga, ON · Timmins, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 22 mins ago
Metro First Officer
The Talent Team at Perimeter Aviation
Winnipeg, MB · Sioux Lookout, ON · Thunder Bay, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 22 mins ago
Clinical Informatics Analyst (Future Opportunities)
Mariner
NB · NS
If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this…
Added 22 mins ago
Senior Healthcare Consultant (Future Opportunities)
Mariner
NB · NL · NS · PE
If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this…
Added 37 mins ago
W
General Merchandise Associate
Walmart
Ottawa, ON
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 37 mins ago
P
Delivery Driver
PepsiCo
Essex, ON
- Temporary
Your experience may include customer service. This is a great role for people who worked successfully with a high degree of independence and have experience dealing with people.
Added 37 mins ago
ST
Junior Electrical Project Engineer
Saltworks Technologies
Richmond, BC
- $70,000 to $95,000 CAD / year
- Full-time
Saltworks is seeking a Junior Electrical Project Engineer with 2–4 years of experience in industrial manufacturing, plant builds, or commissioning. If you're analytical, detail-oriented,…
Added 37 mins ago
A
Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)
Alterfina
QC
- Full-time
Tu as un minimum de 2 ans d’expérience en recouvrement;
Added 37 mins ago
AE
Gas Fitter A / Apprentice
Avenir Energy
Saskatoon, SK
- Full-time
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the…
Added 52 mins ago
UO
Library Circulation Assistant II
University of Victoria
Victoria, BC
- Full-time
Public/customer service experience in business, administration, education or other high-volume setting
Added 52 mins ago
UO
Residence Admissions Clerk
University of Victoria
Victoria, BC
- Full-time
Must have a minimum of 1-2 years of recent experience in providing administrative support in a professional environment, preferably in a post-secondary setting, or an equivalent combination…
Added 52 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Truro, NS
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 52 mins ago
NA
Client Assistant, Commercial Insurance
NFP, an Aon company (Canada)
Grande Prairie, AB
- Full-time
Some customer service and/or admin experience is an asset – preferably in an insurance environment
Added 52 mins ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience dans un environnement Agile SAFe, vous avez travaillé dans la refonte et la transformation de capabilités d’affaires en aéronautique et/ou PLM et vous souhaitez…
Added 52 mins ago
CF
Sales And Leasing Consultant
Concept Ford
Georgetown, ON
- Full-time
…Leasing, and Service solutions to meet the needs of a diverse customer base. Team members work in a fast-paced, customer-focused environment with opportunities to build long-term client…
Added 52 mins ago
WC
General Merchandise Associate
Walmart Canada
Ottawa, ON
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 52 mins ago
RE
Optometrist
Royal Eyewear
Richmond Hill, ON
- Part-time
…diverse community of patients. Royal Eyewear aims to combine professional clinical care with personalized customer service in a welcoming environment. Team members work closely with…

Jobber

Success Enablement Manager

Remote, Canada

Remote

This role has a minimum annual salary of $88,200, a midpoint of $103,800, and a maximum salary of $119,400, designed to show the progression from learning the ropes to truly excelling. · Full-time

Apply About employer

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Job details

Pay: This role has a minimum annual salary of $88,200, a midpoint of $103,800, and a maximum salary of $119,400, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 31, 2026

Original job description

Are you excited to accelerate our Success organization?

Then this role may be for you! We’re looking for a Success Enablement Manager to be part of our Success Enablement team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

The Team:

The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Product Support and Customer Onboarding. As a Center of Excellence, Enablement owns the programs, playbooks, tools, and measurement frameworks that drive operational excellence and skill development across these teams. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value. That value is measured in outcomes: customers who activate faster, stay longer, and get more out of the product.

The Role:

Reporting to the Senior Manager, Success Enablement, the Success Enablement Manager will give our Product Support and Customer Onboarding teams the information, content, and tools they need to operate more effectively.

You will own enablement end to end for both teams. That means building how specialists ramp, how they stay current as the product changes, how they access the right answer in the moment, and how they keep improving once they are proficient. It also means raising the ceiling on what those conversations deliver. An onboarding session that activates a business on the features it actually needs, and a high-quality support interaction that also surfaces a product or feature the customer is missing, are both revenue moments. Service quality comes first in both. A specialist who has not solved the problem in front of them has not earned the next conversation. Your job is to make that judgement teachable, repeatable, and measurable.

You will build the needs discovery and product positioning frameworks specialists use live, enable the Next Best Action recommendations that surface in their workspace, and partner closely with our frontline manager group to help them hit their KPIs across service levels, quality, activation, adoption, and retention.

The Success Enablement Manager will:

Own the enablement lifecycle for Product Support and Customer Onboarding, from new hire ramp and certification through continuous development for tenured specialists.
Build and maintain the needs discovery and positioning frameworks specialists use in live customer conversations, so the right product reaches the right customer at the right moment.
Create and maintain Jobber’s Support and Onboarding playbooks, including activation paths by plan and industry, adoption plays for underused features, objection handling, and retention conversations, and ensure consistency of process and messaging across channels.
Enable Next Best Action adoption. Train specialists to read the recommendation, confirm the customer need behind it, and act on it inside their existing workflow.
Design, build and test in-person, virtual and on-demand enablement content, and partner with Knowledge Management so the same guidance is available in the flow of work.
Partner with our QA function to turn quality trends into targeted coaching and training, closing the loop between what we measure and what we teach.
Work with Product Marketing, Success Operations and Analytics to identify process and content gaps, and develop the resources (customer stories, competitive intelligence, collateral) that help specialists move conversations forward.
Connect enablement to outcomes. Tie program delivery to activation, feature adoption, retention, CSAT, and qualified opportunities, and report on what is working and what is not.
Contribute to, help organize and champion important team moments like quarterly kickoffs, lunch and learns, and certification pushes.

To be successful, you should have:

Demonstrated experience in customer success, customer service, onboarding, or sales within a high volume, short cycle, B2B SaaS environment, with a track record of consistent achievement of targets and motivating others to do the same.
Demonstrated previous experience in revenue driven roles which had targets, such as in Sales or Retention.
Experience building out and executing playbooks and training programs that improve both service quality and commercial outcomes.
Strong project management knowledge, including creating workback plans to drive projects from conception to the finish line.
A strong grasp of activation and adoption. You understand what gets a customer to first value, what keeps them using a product, and how to design enablement that moves both.
Working knowledge of needs-based conversations. You can teach a specialist to uncover a customer problem, connect it to the right product or feature, and position the value in plain language.
Comfort with standard SaaS retention and expansion metrics such as NRR, GRR, churn, save rate, expansion MRR, and attach and adoption rates. You can read a dashboard, find the gap, and build the program that closes it.
Exposure to Next Best Action or recommendation technology (Salesforce or similar), or a clear appetite to learn it. You will help shape how recommendations are framed, trained, and adopted on the floor.
The ability to dig into a project. You’ll need a strong understanding of how our team operates, what drives success and what resonates with our customers. Seeing the solution from different angles and providing solutions that cater to different learning styles.
A knack for identifying gaps in our process and how to fill them. Thinking beyond our current process and coming up with smart solutions.
A high level of organizational and time management skills.
The ability to collaborate with business partners across the organization. Working with specialists, Product Marketing and other leadership members, you’ll be required to articulate strategic ideas, learn the inner workings of Jobber, and then deliver on high-level concepts.
The ability to teach yourself, and others. Our team uses a variety of tools, so you’ll need to learn the most efficient uses of them and then spread that knowledge amongst the team.

______________________________________________________________________________

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $88,200, a midpoint of $103,800, and a maximum salary of $119,400, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

______________________________________________________________________________

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Toronto, Kitchener-Waterloo, Edmonton or Vancouver.

______________________________________________________________________________

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Success Enablement Manager will own the end-to-end enablement lifecycle for Product Support and Customer Onboarding teams, including training, content creation, and playbook development. They will partner with cross-functional teams to drive operational excellence, improve service quality, and ensure specialists effectively meet KPIs related to activation, adoption, and retention.

Requirements

Candidates must have demonstrated experience in customer success, service, or sales within a high-volume B2B SaaS environment. Strong project management skills, a deep understanding of needs-based conversations, and proficiency with SaaS retention and expansion metrics are required.

Skills

Customer success
Customer onboarding
Enablement strategy
Playbook development
Project management
Needs discovery
Product positioning
SaaS metrics
Retention strategy
Coaching
Training design
Data analysis
Stakeholder management
Sales enablement
Workflow optimization

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Talent development program
Career coaching

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Onboarding
Enablement
B2B
Product Support
Playbooks
KPIs
NRR
GRR
Churn
MRR
Salesforce
Knowledge Management
QA
Product Marketing
Activation
Adoption
Retention
CSAT
Needs Discovery
Next Best Action
Coaching
Certification
Operational Excellence

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