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Added 9 mins ago
TU
Undergraduate Admissions Coordinator
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
This position works collaboratively with units both within and external to the School of Nursing to oversee the daily operations and processes of moving from prospective student, to…
Added 9 mins ago
ML
Production Manager (Nights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Production Manager will be accountable for ensuring lines are always running effectively and optimally within their area with a trained team in place. This role will lead by example and…
Added 9 mins ago
ML
Engineering Manager
Maple Leaf Foods Inc
London, ON
- $122,000 to $172,000 CAD / year
- Part-time
The Engineering Manager is responsible for providing strategic and operational leadership for all engineering, capital projects, technical services, facility infrastructure, utilities, and…
Added 9 mins ago
ML
Continuous Improvement Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
The Continuous Improvement Manager will lead the onsite Lean Production System (LPS) program, acting as the key driver to advance the plant’s operational maturity across all facets of the…
Added 9 mins ago
TC
Operations Manager
The Cahill Group
Saint John, NB
- Full-time
Cahill Maritimes is looking to add an Operations Manager to our team, based in our Saint John, New Brunswick office. At Cahill Maritimes we execute commercial and industrial construction…
Added 9 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 54 mins ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then this role may be for you! We’re looking for a Success Enablement Manager to be part of our Success Enablement team.
Added 1 hour ago
B
Project Manager Global Expansion
Bombardier
Dorval, QC
- Full-time
…NPV/IRR, and scenario modeling. validate assumptions with Finance, Operations, Legal, HR, and other stakeholders. prepare approval materials for Leadership and the…
Added 1 hour ago
ML
Project Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
…technical leadership and manage the on site execution of key projects at various facilities. Projects will be aimed at upgrading facilities, equipment redesign, and line modifications…
Added 1 hour ago
PC
Chief Mine Engineer
Paladin Canada
Saskatoon, SK
- Full-time
…activities. Working closely with geology, geotechnical, construction, projects, operations, environment, radiation protection, and regulatory teams, you will ensure that the underground…
Added 2 hours ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
…focus supporting our Gross Margin-dedicated teams in optimizing operations and scaling for growth, through enhanced KPI and reporting visibility, and cross-functional partnership. You will…
Added 2 hours ago
TB
Senior Retail Sales Associate
Tailored Brands
Belleville, ON
- Full-time
…would be a temporary flex key holder in the capacity of the manager on duty, in times of…
Added 2 hours ago
EC
Intern, Human Resources (4/8 month - Kitchener, ON
Eaton Corporation
Kitchener, ON
- Full-time
The primary function of this role is to partner with the HR Manager, HR team and business leaders to support day-to-day HR operations and key people initiatives. This is a hands-on…
Added 2 hours ago
UO
Administrative Coordinator
University of British Columbia
Williams Lake, BC · BOFF | Alex Fraser Research Forest (AFRFT)
- $4,756.11 to $5,802.73 CAD / month
- Part-time
Monitors and reconciles revenue, expenditures and commitments across consulting, harvesting operations, sponsored research, silviculture obligations, facility rentals, program registrations…
Added 2 hours ago
DC
ASPHALT PLANT MANAGER
D. Crupi & Sons Limited
ON · Ontario, Canada
- Full-time
Reporting to the General Manager, the Asphalt Plant Manager is responsible for managing the production, maintenance, and personnel at our multiple plant site locations.
Added 2 hours ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
Reports to: Manager, Water & Wastewater Asset Management
Added 2 hours ago
PD
Project Coordinator
Priestly Demolition Inc.
King, ON
- Full-time
Create and maintain Viewpoint operations reports for VP, Business Operations and Project Manager on an ongoing basis.
Added 2 hours ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Minnesota Management and Budget (MMB) is seeking a Chief of Operations to provide executive leadership for the agency’s internal operations and serve as a key advisor to the Commissioner…
Added 2 hours ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
Added 2 hours ago
CI
Senior Manager Property Management
Colliers International
Burnaby, BC
- Full-time
As a Senior Property Manager, you will manage your assigned commercial portfolio, encompassing operations, financial activities, and key relationships with tenants, property owners, and…
Added 2 hours ago
G
Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
Au sein de l'équipe Vidéo et Opérations unifiées, vous dirigerez la planification de la mise sur le marché des nouveaux produits, des mises à jour et des offres stratégiques couvrant…
Added 2 hours ago
M
British Columbia Land Surveyor, Alberta
Midwest
Calgary, AB
- Full-time
We are looking for a Land Surveyor to support our British Columbia survey operations from or near any of our centers in Alberta, including Grande Prairie, Edmonton, Calgary, and Medicine…
Added 2 hours ago
Senior Manager, Supply Chain Systems
Tenstorrent
Toronto, ON
As Senior Manager, Supply Chain Business Systems, you will lead the business systems team within Supply Chain, spearhead the NetSuite ERP implementation in partnership with Finance and IT,…
Added 3 hours ago
IH
Regional Practice Leader | Allied Health
Interior Health Authority
Kelowna, BC
- Full-time
The RPL is required to work in an environment that is often ambiguous and manage complex projects independently with little supervision. As a result, the RPL is required to possess…
Added 3 hours ago
A
Junior Accountant
Appnovation
Vancouver, BC
- Full-time
Reporting to the Accounts Payable Manager, the Junior Accountant supports the company’s day-to-day financial and administrative operations, with a focus on accurate, timely accounts payable…

Jobber

Success Enablement Manager

Remote, Canada

Remote

This role has a minimum annual salary of $88,200, a midpoint of $103,800, and a maximum salary of $119,400, designed to show the progression from learning the ropes to truly excelling. · Full-time

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Job details

Pay: This role has a minimum annual salary of $88,200, a midpoint of $103,800, and a maximum salary of $119,400, designed to show the progression from learning the ropes to truly excelling.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 31, 2026

Original job description

Are you excited to accelerate our Success organization?

Then this role may be for you! We’re looking for a Success Enablement Manager to be part of our Success Enablement team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be. The way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience, we’ve come a long way from our first customer in 2011, but we’ve just scratched the surface of what we want to accomplish for our customers.

The Team:

The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Product Support and Customer Onboarding. As a Center of Excellence, Enablement owns the programs, playbooks, tools, and measurement frameworks that drive operational excellence and skill development across these teams. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value. That value is measured in outcomes: customers who activate faster, stay longer, and get more out of the product.

The Role:

Reporting to the Senior Manager, Success Enablement, the Success Enablement Manager will give our Product Support and Customer Onboarding teams the information, content, and tools they need to operate more effectively.

You will own enablement end to end for both teams. That means building how specialists ramp, how they stay current as the product changes, how they access the right answer in the moment, and how they keep improving once they are proficient. It also means raising the ceiling on what those conversations deliver. An onboarding session that activates a business on the features it actually needs, and a high-quality support interaction that also surfaces a product or feature the customer is missing, are both revenue moments. Service quality comes first in both. A specialist who has not solved the problem in front of them has not earned the next conversation. Your job is to make that judgement teachable, repeatable, and measurable.

You will build the needs discovery and product positioning frameworks specialists use live, enable the Next Best Action recommendations that surface in their workspace, and partner closely with our frontline manager group to help them hit their KPIs across service levels, quality, activation, adoption, and retention.

The Success Enablement Manager will:

Own the enablement lifecycle for Product Support and Customer Onboarding, from new hire ramp and certification through continuous development for tenured specialists.
Build and maintain the needs discovery and positioning frameworks specialists use in live customer conversations, so the right product reaches the right customer at the right moment.
Create and maintain Jobber’s Support and Onboarding playbooks, including activation paths by plan and industry, adoption plays for underused features, objection handling, and retention conversations, and ensure consistency of process and messaging across channels.
Enable Next Best Action adoption. Train specialists to read the recommendation, confirm the customer need behind it, and act on it inside their existing workflow.
Design, build and test in-person, virtual and on-demand enablement content, and partner with Knowledge Management so the same guidance is available in the flow of work.
Partner with our QA function to turn quality trends into targeted coaching and training, closing the loop between what we measure and what we teach.
Work with Product Marketing, Success Operations and Analytics to identify process and content gaps, and develop the resources (customer stories, competitive intelligence, collateral) that help specialists move conversations forward.
Connect enablement to outcomes. Tie program delivery to activation, feature adoption, retention, CSAT, and qualified opportunities, and report on what is working and what is not.
Contribute to, help organize and champion important team moments like quarterly kickoffs, lunch and learns, and certification pushes.

To be successful, you should have:

Demonstrated experience in customer success, customer service, onboarding, or sales within a high volume, short cycle, B2B SaaS environment, with a track record of consistent achievement of targets and motivating others to do the same.
Demonstrated previous experience in revenue driven roles which had targets, such as in Sales or Retention.
Experience building out and executing playbooks and training programs that improve both service quality and commercial outcomes.
Strong project management knowledge, including creating workback plans to drive projects from conception to the finish line.
A strong grasp of activation and adoption. You understand what gets a customer to first value, what keeps them using a product, and how to design enablement that moves both.
Working knowledge of needs-based conversations. You can teach a specialist to uncover a customer problem, connect it to the right product or feature, and position the value in plain language.
Comfort with standard SaaS retention and expansion metrics such as NRR, GRR, churn, save rate, expansion MRR, and attach and adoption rates. You can read a dashboard, find the gap, and build the program that closes it.
Exposure to Next Best Action or recommendation technology (Salesforce or similar), or a clear appetite to learn it. You will help shape how recommendations are framed, trained, and adopted on the floor.
The ability to dig into a project. You’ll need a strong understanding of how our team operates, what drives success and what resonates with our customers. Seeing the solution from different angles and providing solutions that cater to different learning styles.
A knack for identifying gaps in our process and how to fill them. Thinking beyond our current process and coming up with smart solutions.
A high level of organizational and time management skills.
The ability to collaborate with business partners across the organization. Working with specialists, Product Marketing and other leadership members, you’ll be required to articulate strategic ideas, learn the inner workings of Jobber, and then deliver on high-level concepts.
The ability to teach yourself, and others. Our team uses a variety of tools, so you’ll need to learn the most efficient uses of them and then spread that knowledge amongst the team.

______________________________________________________________________________

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $88,200, a midpoint of $103,800, and a maximum salary of $119,400, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

______________________________________________________________________________

Location:

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Toronto, Kitchener-Waterloo, Edmonton or Vancouver.

______________________________________________________________________________

What you can expect from Jobber:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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More about this job

Responsibilities

The Success Enablement Manager will own the end-to-end enablement lifecycle for Product Support and Customer Onboarding teams, including training, content creation, and playbook development. They will partner with cross-functional teams to drive operational excellence, improve service quality, and ensure specialists effectively meet KPIs related to activation, adoption, and retention.

Requirements

Candidates must have demonstrated experience in customer success, service, or sales within a high-volume B2B SaaS environment. Strong project management skills, a deep understanding of needs-based conversations, and proficiency with SaaS retention and expansion metrics are required.

Skills

Customer success
Customer onboarding
Enablement strategy
Playbook development
Project management
Needs discovery
Product positioning
SaaS metrics
Retention strategy
Coaching
Training design
Data analysis
Stakeholder management
Sales enablement
Workflow optimization

Benefits

Extended health benefits
Stock options
Retirement savings matching
Annual stipends for health and wellness
Talent development program
Career coaching

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Onboarding
Enablement
B2B
Product Support
Playbooks
KPIs
NRR
GRR
Churn
MRR
Salesforce
Knowledge Management
QA
Product Marketing
Activation
Adoption
Retention
CSAT
Needs Discovery
Next Best Action
Coaching
Certification
Operational Excellence

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