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Jobgether

Appeals Coordinator

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Appeals Coordinator based in Canada.

This role is responsible for coordinating and managing appeal cases while ensuring decisions are handled accurately and within required timeframes. You will maintain a caseload, review medical and clinical documentation, and determine the appropriate administrative or clinical appeal pathway. The position combines case management, data entry, customer communication, documentation, and cross-functional coordination. You will work closely with physician advisers, medical directors, case managers, supervisors, and other stakeholders to resolve complex appeal questions. The role also contributes to reporting, audits, quality improvement initiatives, and employee training. Strong organization, attention to detail, and communication skills are essential for maintaining high standards and regulatory compliance.

Accountabilities

Maintain an assigned caseload and monitor compliance with appeal decision timelines and applicable procedures.
Review clinical and medical records for completeness and determine whether cases require administrative or clinical appeal review.
Coordinate and distribute first-, second-, and third-level appeal assignments to the appropriate reviewers.
Assign cases requiring medical necessity review to physician advisers and medical directors.
Enter accurate appeal and case review information into databases and maintain complete documentation.
Prepare and present appeal information to panels and second-level multidisciplinary committees.
Gather and analyze appeal activity data and support the preparation of internal and external appeals audits.
Participate in quality improvement activities and contribute to the development and implementation of department workflows.
Support training for new employees and help ensure team members understand applicable procedures and performance standards.
Consult with managers and collaborate with case managers, clinical supervisors, account managers, and other personnel to resolve denial and appeal questions.
Respond to member, provider, and client inquiries regarding appeal status, processes, and outcomes.
Organize daily workloads and workflows to ensure appeals are resolved accurately, efficiently, and in accordance with client requirements and applicable regulations.

Requirements

High school diploma or GED required; an associate degree is preferred.
Previous customer service experience, particularly in roles involving direct customer interactions and detailed documentation.
Experience with data entry and case management.
Strong letter-writing, writing, proofreading, and document-review skills, with excellent attention to accuracy and detail.
Proficiency with Microsoft Office and Microsoft Suite applications.
Ability to review and understand health-related materials and handle sensitive information professionally.
Strong interpersonal and communication skills, with the ability to interact effectively with members, providers, clients, and internal stakeholders.
Highly organized and capable of managing multiple cases, priorities, and deadlines effectively.
Ability to recognize when assistance is needed and seek appropriate support on complex or unfamiliar tasks.
Experience in healthcare is a plus.
Customer service experience is valued.
Typing speed of approximately 50 words per minute is preferred.

Benefits

Opportunity to contribute to healthcare appeal and case management operations.
Exposure to clinical, administrative, and regulatory processes within a healthcare environment.
Opportunities to collaborate with multidisciplinary teams and healthcare professionals.
Experience supporting quality improvement, audits, reporting, and workflow initiatives.
Professional development through employee training and involvement in departmental projects.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Manage an assigned caseload, review medical and clinical documentation, route appeals to appropriate reviewers, and ensure decisions meet required timelines and procedures. Maintain accurate records, respond to member and provider inquiries, support audits and quality improvement, and coordinate with clinical and administrative stakeholders.

Requirements

A high school diploma or GED is required, and an associate degree is preferred; relevant experience includes customer service, data entry, and case management. Candidates should have strong writing, proofreading, communication, organization, and document-review skills, proficiency with Microsoft Office, and the ability to handle health-related materials and sensitive information.

Skills

Appeals Coordination
Case Management
Medical Record Review
Clinical Documentation Review
Data Entry
Customer Service
Written Communication
Proofreading
Attention to Detail
Microsoft Office
Workload Management
Regulatory Compliance
Data Analysis
Audit Support
Cross-Functional Coordination
Quality Improvement

Benefits

Opportunity to Contribute to Healthcare Appeal and Case Management Operations
Exposure to Clinical, Administrative, and Regulatory Processes
Collaboration with Multidisciplinary Teams and Healthcare Professionals
Experience Supporting Quality Improvement, Audits, Reporting, and Workflow Initiatives
Professional Development Through Employee Training and Departmental Projects

Visa sponsorship

Not detected in the job text

Keywords

Appeals
Appeal Case Management
Administrative Review
Clinical Review
Medical Necessity
Medical Records
Clinical Documentation
Physician Advisers
Medical Directors
Multidisciplinary Committees
Case Management
Data Entry
Microsoft Office
Customer Service
Member Inquiries
Provider Inquiries
Appeal Timelines
Regulatory Compliance
Appeals Audits
Reporting
Quality Improvement
Workflow Development
Employee Training
Sensitive Information
Healthcare

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