Jobs in Canada

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Added 23 mins ago
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- Full-time
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Jobgether

Bilingual (French) Claims Administrator

Canada

$50,000 to $70,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $70,000 CAD / year
Job type: Full-time
Experience: Approximately 3–5 years of customer service experience, preferably in a role focused on service excellence.
Posting language: English
Posted: Nov 13, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual (French) Claims Administrator based in Canada.

As a Bilingual Claims Administrator, you will play an important role in delivering reliable, compassionate, and efficient support throughout the insurance claims process. You will manage administrative activities related to death and living benefit claims, serving as a key point of contact for claimants, members, insurance representatives, and external partners. Using your French and English communication skills, you will handle inquiries, initiate claims, coordinate documentation, and ensure accurate information is provided at every stage. You will work closely with claims adjudicators and internal teams to facilitate timely claim processing and minimize delays. This role combines customer service excellence, administrative coordination, and attention to detail in a fast-paced, service-oriented environment. Your contribution will help maintain high-quality service standards while ensuring compliance with privacy, regulatory, and operational requirements.

Accountabilities

You will oversee the initial administration and coordination of death and living benefit claims, ensuring that claimants receive prompt, accurate, and professional assistance. Through effective communication, careful documentation, and collaboration with internal stakeholders, you will help maintain efficient claims operations and deliver a positive customer experience.

Answer incoming calls regarding new claims and claim status inquiries from claimants, members, insurance representatives, funeral homes, and other stakeholders.
Provide courteous, responsive, and accurate assistance to individuals reporting a death or submitting a living benefit claim.
Assess callers' needs, provide appropriate information, and resolve inquiries efficiently while ensuring all required documentation and conditions are met.
Manage the claim notification process, including entering information into internal systems, maintaining claims registers, sending documentation requests, and following up on outstanding requirements.
Process administrative transactions and ensure claims are accurately established and prepared for adjudication review.
Navigate various back-office systems to complete the necessary claim-related transactions and administrative activities.
Monitor and manage the general claims email inbox, ensuring timely responses and appropriate follow-up.
Prepare correspondence, reports, and other documentation for members, insurance representatives, and external partners.
Receive, verify, and match benefit cheques before coordinating their mailing to claimants.
Perform required calculations and ensure all claims activities comply with internal procedures and applicable requirements.
Handle customer complaints in accordance with established guidelines and take ownership of resolving concerns.
Maintain clear, accurate, and appropriate communication while protecting confidential information and complying with privacy and legal standards.
Meet established service-level agreements, productivity targets, and quality standards while managing competing priorities and tight deadlines.
Collaborate with colleagues to support team objectives, share knowledge, and contribute to continuous process improvement.
Support operational projects and basic analytical activities while prioritizing customer satisfaction, quality, and service delivery.
Demonstrate adaptability, accountability, and a positive approach to change, continuous learning, and professional development.

Requirements

The ideal candidate is a customer-focused administrative professional with strong communication skills in both French and English, excellent attention to detail, and the ability to manage sensitive information. You should be comfortable handling multiple requests, navigating administrative systems, and making sound decisions in a fast-paced environment.

Post-secondary diploma in a related field or equivalent professional experience.
Approximately 3–5 years of customer service experience, preferably in a role focused on service excellence.
Full professional fluency in French and English, both written and spoken.
Strong verbal and written communication skills for interacting effectively with internal teams, customers, external partners, and service providers.
Ability to work independently, prioritize responsibilities, investigate issues, and make sound decisions while contributing effectively to a collaborative team.
Accurate keyboarding skills and good working knowledge of Microsoft Word and Excel.
Understanding of insurance products, services, systems, and regulatory requirements, with the ability to identify discrepancies and inconsistencies.
Strong analytical thinking, reasoning, and problem-solving abilities.
Excellent attention to detail and a results-oriented approach, particularly when handling financial and claims-related information.
Effective time management and multitasking skills, with the flexibility to adapt to changing priorities and operational demands.
Strong organizational skills and the ability to monitor, track, and manage information accurately.
Ability to learn and use new technologies and administrative systems efficiently.
Sound judgment when balancing customer commitments, financial considerations, accuracy, and service quality.
Basic mathematical skills to perform benefit, taxation, and reinsurance calculations.
LOMA 281 and 291 coursework or equivalent insurance-related training is considered an asset.
Previous experience in insurance claims administration or a related field is an advantage.

Additional Working Conditions

Standard working hours are between 9:00 a.m. and 6:00 p.m., Monday to Friday, with shifts assigned on a rotational basis.
Flexibility to work occasional weekends and statutory holidays may be required depending on customer demand and business needs.

Benefits

Annual base salary ranging from $50,000 to $70,000 CAD.
Eligibility for a discretionary variable incentive plan, based on individual and organizational performance.
Full-time employment opportunity.
Opportunity to develop expertise in insurance claims administration and benefit processing.
Collaborative team environment with opportunities for continuous learning and professional development.
Inclusive workplace committed to equal employment opportunities and diversity.
Accessibility accommodations available throughout the recruitment process.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Administer and coordinate death and living benefit claims by responding to inquiries, initiating claims, managing documentation, maintaining records, and preparing claims for adjudication. Process related transactions and correspondence, verify and coordinate benefit cheque mailings, resolve customer concerns, and protect confidential information while meeting service and quality standards.

Requirements

Candidates need full professional fluency in French and English, a related post-secondary diploma or equivalent experience, and approximately 3–5 years of customer service experience. They should bring strong administrative, communication, analytical, organizational, and problem-solving skills, working knowledge of Microsoft Word and Excel, and the ability to handle sensitive claims information accurately; insurance claims experience and LOMA 281 and 291 coursework are assets.

Skills

French-English Bilingual Communication
Customer Service
Claims Administration
Insurance Claims Processing
Administrative Coordination
Attention To Detail
Written And Verbal Communication
Problem-Solving
Analytical Thinking
Time Management
Multitasking
Organization
Microsoft Word
Microsoft Excel
Data Entry
Basic Mathematical Calculations

Benefits

Discretionary Variable Incentive Plan
Professional Development
Continuous Learning
Inclusive Workplace
Accessibility Accommodations

Visa sponsorship

Not detected in the job text

Keywords

Death Benefits
Living Benefits
Insurance Claims
Claims Administration
Claims Adjudication
Claim Notification
Claims Registers
Documentation Requests
Claims Processing
Benefit Cheques
Benefit Calculations
Taxation Calculations
Reinsurance Calculations
Microsoft Word
Microsoft Excel
Back-Office Systems
Customer Complaints
Privacy Compliance
Regulatory Requirements
Service-Level Agreements
Quality Standards
LOMA 281
LOMA 291
French
English

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Work requirements

Jobs in Canada