This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Engagement Manager (Medical Publications) based in Canada.
The Client Engagement Manager will lead day-to-day client relationships and the successful delivery of medical publications programs across assigned accounts and projects.
This role serves as a central connection point between clients and multidisciplinary internal teams, translating strategic objectives into clear execution plans.
You will oversee projects from initiation through completion while keeping scope, timelines, budgets, quality, and compliance on track.
The position combines client partnership, project coordination, financial oversight, and medical communications expertise in a fast-paced agency environment.
You will work closely with Creative, Editorial, Digital, Project, and medical, regulatory, and legal stakeholders to deliver high-quality materials.
The role also provides opportunities to contribute to account growth, mentor junior colleagues, and participate in client-facing industry activities.
This is a full-time, home-based opportunity in the United States, with hybrid options available for candidates near designated offices.
Accountabilities
- Serve as the primary day-to-day client contact for assigned accounts and projects, providing responsive, solutions-oriented service.
- Lead medical communications and medical publications programs from initiation through completion, ensuring delivery within agreed scope, timelines, budgets, and quality standards.
- Lead regular client status meetings, including agenda preparation, status reporting, meeting recaps, and timely follow-up.
- Coordinate closely with Creative, Editorial, Digital, Project, and other internal teams to manage day-to-day program execution.
- Review project deliverables to ensure alignment with client objectives, feedback, strategies, regulatory guidance, and applicable client processes.
- Manage project and account financials, including budget tracking, invoicing, reconciliations, forecasting, and identification of scope changes.
- Develop and manage change orders and contribute to proposals and Statements of Work as needed.
- Ensure compliance with agency and client SOPs, industry regulations, and applicable requirements, including PhRMA and Open Payments guidelines.
- Supervise and support medical, regulatory, and legal review processes, including document submissions through systems such as Veeva.
- Participate in onsite client meetings, advisory boards, congress activities, and speaker programs when required.
- Coach and support junior team members by providing guidance, feedback, and workload prioritization.
- Identify opportunities for organic account growth and support business development initiatives.
Requirements
- Bachelor’s degree required; Communications, Marketing, Life Sciences, or a related field preferred. An advanced degree is a plus.
- 4–6+ years of experience in medical communications, medical education, pharmaceutical marketing, or a related field.
- Strong understanding of the life sciences industry, therapeutic landscapes, and the drug development process.
- Demonstrated ability to manage client relationships and communicate effectively with both clients and internal stakeholders.
- Strong financial acumen, including experience with forecasting, SOW development, budget management, and profitability considerations.
- Excellent organizational and time-management skills, with the ability to manage multiple priorities in a deadline-driven environment.
- Exceptional attention to detail and a strong commitment to quality, accuracy, regulatory compliance, and process adherence.
- Ability to collaborate effectively with multidisciplinary and cross-functional teams.
- Proficiency with Microsoft Office and project management systems.
- Familiarity with document submission and medical review platforms such as Veeva PromoMats is preferred.
- Strong judgment, problem-solving skills, and a dependable, client-focused approach.
- Willingness to participate in occasional onsite client meetings, industry events, advisory boards, congresses, or speaker programs.
Benefits
- Full-time remote opportunity.
- Hybrid work option for candidates within commuting distance of designated offices.
- Opportunity to work on medical publications and communications programs within the life sciences industry.
- Exposure to pharmaceutical, medical, regulatory, and scientific communications projects.
- Collaborative work with multidisciplinary Creative, Editorial, Digital, Project, and client-facing teams.
- Opportunities to participate in client meetings, advisory boards, congress activities, and speaker programs.
- Coaching and leadership opportunities through support and development of junior team members.
- Professional growth within a global medical communications and life sciences environment.
- Meaningful work focused on advancing knowledge and supporting improved health outcomes.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
