Jobs in Canada

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QF
Senior Manager, Compliance
Questrade Financial Group
Toronto, ON
- Full-time
Assist in the development, documentation, implementation and oversight of registerable activities with the supervisors and senior management of business units within QT Inc.
Added just now
QF
Manager, Lifecycle & Marketing Automation
Questrade Financial Group
Toronto, ON
- Full-time
…stalled submissions) and automating signal alerts to regional Business Development Managers (BDMs) within 72…
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QF
Senior Manager, Operations Transformation
Questrade Financial Group
Toronto, ON
- Full-time
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QF
Manager, Data Science
Questrade Financial Group
Toronto, ON
- Full-time
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QF
Managing Director, Financial Planning & Analysis
Questrade Financial Group
Toronto, ON
- Full-time
…Corporate FP&A (including Capital Management) and the Finance Business Partnering (FBP) frameworks, establishing a forward-looking, data-driven financial paradigm. The role is fundamentally…
Added 15 mins ago
J
Bilingual (French) Claims Administrator
Jobgether
Canada
- $50,000 to $70,000 CAD / year
- Full-time
Added 15 mins ago
J
Senior Compensation Analyst
Jobgether
Canada
- $82,500 to $110,000 CAD / year
- Full-time
…management initiatives. Through advanced analytics and market intelligence, you will develop data-driven recommendations that support business objectives and workforce planning. You will…
Added 15 mins ago
J
Client Service Manager - US Business Immigration
Jobgether
Canada
- Full-time
…steps. Our partner is looking for a Client Service Manager - US Business Immigration based in…
Added 16 mins ago
B
Agent au Service à la Clientèle Bilingue (Quart de Nuit)/ Bilingual Customer Service Agent (Overnight Shift)
Becklar
Montreal, QC
- Part-time
Salaire de départ : 19$/h (quart de nuit)
Added 16 mins ago
ZC
Office Experience - Reception (Montreal)
Zurich Canada
Montreal, QC
- Full-time
This role is based in the office five days per week
Added 16 mins ago
B
Agent au Service à la Clientèle Bilingue/ Bilingual Customer Service Agent
Becklar
Montreal, QC
- Part-time
Salaire de départ : 18$/h (quart de jour), · Starting pay:$18/hour (day shift),
Added 16 mins ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Perth, ON
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 16 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 30 mins ago
SI
Wireless Sales Consultant
Staples Inc.
Calgary, AB
- Part-time
…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…
Added 44 mins ago
A
Industrial Engineer
Actalent
Mirabel, QC
- $40 to $75 CAD / hour
- Contract
Développer des business cases et évaluer les impacts opérationnels des changements proposés;
Added 44 mins ago
MN
Merchandiser
Mosaic North America
Vancouver, BC
- Part-time
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to…
Added 44 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lachute, QC
- Full-time
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive…
Added 45 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
Prepare customer proposals, pricing, contracts, and business cases while negotiating agreements with hospitals and provincial or national procurement organizations.
Added 45 mins ago
A
HSE Specialist
ABB
Saskatoon, SK
- Full-time
…with a strong focus on HSE. Each day, you will support the business by applying in-depth HSE knowledge and offering solutions and advice. You will also showcase your expertise by ensuring…
Added 45 mins ago
A
Project Manager
Actalent
Markham, ON
- $95,500 to $140,000 CAD / year
- Full-time
Lead equipment selection and technical evaluations for new machinery, systems, utilities, and infrastructure based on operational needs and business objectives.
Added 45 mins ago
TD
Online Data Analyst - French speakers needed
TELUS Digital
Remote, Canada
- Contract
- Remote
…region is something no algorithm can fully replicate. That local intelligence is what makes maps genuinely…
Added 45 mins ago
BG
District Manager - Ontario
beeline Group
Toronto, ON
- $85,000 to $95,000 CAD / year
Plan, monitor and adjust team members’ weekly schedules according to business needs
Added 45 mins ago
C
Associate Financial Advisor
CIBC
Victoria, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 45 mins ago
C
Client Engagement Associate
CIBC
Victoria, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 45 mins ago
C
Financial Services Representative II
CIBC
Chemainus, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Jobgether

Client Service Manager - US Business Immigration

Canada

Annual compensation range of $70,000–$105,000. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Annual compensation range of $70,000–$105,000.
Job type: Full-time
Experience: At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Posting language: English
Posted: Nov 13, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Manager - US Business Immigration based in Canada.

As a Client Service Manager, you will oversee client relationships and operational service delivery across US business immigration engagements. You will act as a key liaison between client stakeholders, legal teams, and internal leadership, ensuring that service commitments are consistently met. The role combines relationship management, operational coordination, performance monitoring, and process improvement. You will help translate client needs into effective workflows while maintaining visibility over case progress, priorities, and potential risks. By strengthening reporting practices and resolving service challenges, you will contribute to more efficient, reliable, and scalable operations. This is an opportunity to make a meaningful impact in a collaborative, client-focused professional services environment.

Accountabilities

You will manage the operational and client-facing aspects of assigned accounts, ensuring that teams remain aligned, service expectations are clear, and immigration-related workflows progress effectively. Your responsibilities will include:

Build and maintain strong relationships with client stakeholders, understand their priorities, and translate their requirements into practical service delivery processes.
Oversee day-to-day service delivery across assigned accounts, monitor commitments, manage priorities, and address operational challenges.
Design, document, implement, and maintain client-specific standard operating procedures, workflows, playbooks, and escalation protocols.
Coordinate with legal and engagement teams to monitor case progress, milestones, outstanding actions, and dependencies, identifying potential delays and supporting timely resolution.
Track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to identify trends, risks, and improvement opportunities.
Oversee recurring and ad hoc client reporting, working with reporting specialists and internal teams to ensure accurate and timely information.
Manage client inquiries, operational issues, and escalations, coordinating resolution plans, stakeholder communications, and follow-up actions.
Identify process gaps and inefficiencies, implementing improvements that support standardization, automation, and more scalable operations.
Collaborate with legal teams, engagement leadership, reporting specialists, and other stakeholders to resolve bottlenecks and maintain consistent execution.
Support client onboarding, account transitions, and operational changes, coordinating the implementation of processes, systems, and service expectations.
Coordinate data quality reviews and resolve discrepancies that could affect reporting, client communications, or operational decisions.
Develop and maintain client-facing communications, including service updates, process documentation, FAQs, email templates, and operational guidance.
Organize regular client service meetings and quarterly business reviews, presenting performance insights, improvement initiatives, and action plans while ensuring agreed actions are completed.
Maintain high professional and ethical standards in all business activities.

Requirements

You are an experienced client service or operational management professional with a strong understanding of service delivery, stakeholder coordination, and continuous improvement. You can manage complex requirements, interpret operational data, and build trusted client relationships while maintaining accountability for results. The following qualifications and skills are expected:

At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Experience overseeing client account operations, managing service expectations, monitoring performance, coordinating stakeholders, and resolving operational challenges.
Proven ability to design, document, implement, and improve operational processes, including SOPs, workflows, escalation procedures, and service delivery controls.
Experience monitoring case workflows, KPIs, and SLAs, identifying risks, investigating issues, and coordinating corrective actions.
Strong client relationship management skills, including facilitating service discussions, managing expectations, communicating with stakeholders, and handling escalations constructively.
Ability to coordinate multiple teams, manage competing priorities, resolve operational bottlenecks, and ensure timely delivery.
Familiarity with case management systems, operational dashboards, reporting platforms, or similar tools.
Strong analytical skills, including reviewing operational data, identifying discrepancies, assessing performance, and turning findings into actionable improvements.
Experience supporting client onboarding, operational transitions, process implementation, or change management initiatives.
Excellent organizational and time management skills, with the ability to manage multiple client requirements, deadlines, and dependencies.
Strong written and verbal communication skills, including the ability to present operational information clearly to internal teams and external clients.
High attention to detail, sound judgment, independence, and a proactive, solutions-oriented approach.
Experience in immigration services, global mobility, legal operations, or professional services is preferred.
Experience managing multiple client accounts or complex, high-volume operations is an advantage.
Familiarity with immigration case management processes, client reporting requirements, and service performance metrics is desirable.
Experience facilitating client service reviews or quarterly business reviews is beneficial.
Proficiency in Microsoft Excel, Power BI, Alteryx, or similar reporting and analytics tools is an asset.
Experience with process automation, workflow optimization, or operational transformation is preferred.

Benefits

Annual compensation range of $70,000–$105,000.
Regular, full-time employment.
Hybrid and remote work arrangements may be available depending on location and business needs.
Opportunities for professional development and career growth.
A collaborative, globally connected working environment.
The opportunity to contribute to service innovation, operational improvement, and client experience initiatives.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and day-to-day service delivery for US business immigration accounts, coordinating client stakeholders, legal teams, and internal partners. Monitor case progress and service performance, resolve escalations, maintain client reporting and workflows, and implement operational improvements.

Requirements

Requires at least six years of experience in client service management, service delivery, account operations, or a related operational role, with demonstrated ability to manage stakeholders, processes, performance metrics, and operational challenges. Strong communication, analytical, organizational, and process-improvement skills are expected; experience in immigration, global mobility, legal operations, or professional services is preferred.

Skills

Service Delivery Management
Account Operations
Stakeholder Coordination
Process Improvement
Standard Operating Procedures
Workflow Design
Escalation Management
KPI and SLA Monitoring
Operational Reporting
Case Management
Data Analysis
Client Onboarding
Change Management
Microsoft Excel
Power BI

Benefits

Professional Development
Career Growth
Hybrid and Remote Work Options
Collaborative, Globally Connected Work Environment

Visa sponsorship

Not detected in the job text

Keywords

US Business Immigration
Client Service Management
Service Delivery
Account Operations
Stakeholder Coordination
Standard Operating Procedures
Workflows
Playbooks
Escalation Protocols
Case Management
Case Progress Monitoring
Key Performance Indicators
Service Level Agreements
Operational Metrics
Client Reporting
Data Quality
Process Improvement
Process Automation
Workflow Optimization
Client Onboarding
Change Management
Quarterly Business Reviews
Microsoft Excel
Power BI
Alteryx
Global Mobility
Legal Operations

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Work requirements

Jobs in Canada