Jobs in Canada

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Added 6 mins ago
S
Manager, Business Support & Strategic Initiatives
Staffworks
Downtown Toronto, ON
- $90,000 CAD / year
- Temporary
This position follows a hybrid work arrangement, requiring a minimum of three days per week at OALA's Downtown Toronto office
Added 6 mins ago
S
Client Services & Operations Coordinator
Staffworks
Toronto, ON
- $55,000 to $60,000 CAD / year
Report to the General Manager and provide regular updates on client files, scheduling, outstanding items, and operational matters.
Added 15 mins ago
EL
New Business Development Manager
Elixir Label Limited
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Contract
Role Description This contract New Business Development Manager role is a hybrid position based in the Greater Toronto and Hamilton Area, ON, with flexibility for partial work from home.…
Added 36 mins ago
Sales Associate
Laura Canada
Red Deer, AB
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 36 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
…beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous…
Added 36 mins ago
S
Stage Experience Lead - Full Time
Sephora
Calgary, AB
- $20 to $23.55 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 59 mins ago
CT
Senior Project Manager
Comtech Telecommunications Corp.
Gatineau, QC
- Full-time
A minimum of 10 years’ experience working in Project Management and experience managing projects as a Delivery/Deployment Project Manager directly overseeing customer projects.
Added 1 hour ago
BO
Director, Credit Adjudication, Non-Bank Financial & Asset Dealer Finance
Bank of Montreal
Toronto, ON
- Full-time
…bank's risk appetite and governance standards. Whether your experience comes from credit adjudication, risk management, or a business line underwriting role with delegated lending…
Added 2 hours ago
LI
Épicerie Assistant Gérant Spécialiste temps plein jour
Loblaws Inc.
La Tuque, QC
- Full-time
"Nous recherchons des collègues de talent qui aiment par-dessus tout offrir une expérience de magasinage exceptionnelle à nos clients en veillant à leur faire plaisir à chaque étape!
Added 2 hours ago
ES
Project Manager – Construction and Energy Efficiency - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Deliver an exceptional client experience through proactive communication, collaborative problem- solving, and a commitment to project success.
Added 2 hours ago
LC
CA-Business Development Manager
LEON CYCLE
Toronto, ON
- Full-time
Leon Cycle is looking for a Business Development Manager in Toronto to join our growing team! The Business Development Manager is a true business partner to MD of Leon Cycle North America.…
Added 3 hours ago
IO
Senior Manager, Venture Community (13-Month Term)
Invest Ottawa
Ottawa, ON
- Hybrid
Experience managing teams, client-facing programs, and digital platforms or products.
Added 3 hours ago
LI
Épicerie Assistant Gérant Spécialiste temps partiel jour
Loblaws Inc.
La Tuque, QC
- Part-time
"Nous recherchons des collègues de talent qui aiment par-dessus tout offrir une expérience de magasinage exceptionnelle à nos clients en veillant à leur faire plaisir à chaque étape!
Added 3 hours ago
VC
Property and Asset Management Coordinator
Vancouver Coastal Health
Vancouver, BC
- $32.44 to $46.64 CAD / hour
- Full-time
Work closely with the Manager to implement, maintain and provide property management due diligence including financial, administrative and operational support to ensure optimal use and…
Added 3 hours ago
SS
HSE Manager
Smart Sites Consulting
Vaughan, ON
- Full-time
Role Description The Health and Safety Manager is a full-time hybrid role based in Vaughan, ON, with flexibility for some work from home. This role is responsible for developing,…
Added 3 hours ago
C-
Sales Manager
CaribbeanFood.ca - IFBC
Toronto, ON
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in Toronto, ON, responsible for driving revenue growth across retail and wholesale channels. This role includes…
Added 3 hours ago
BG
Scheduler
Bidell Gas Compression
Calgary, AB
- Full-time
In this role, you will work directly under the guidance of the Manager Projects and supported by Operations Planner to maintain, update, and optimize project schedules and provide input and…
Added 4 hours ago
VC
Quality & Patient Safety Manager
Vancouver Coastal Health
Vancouver, BC
- $55.27 to $79.45 CAD / hour
- Temporary
…strategic direction of Vancouver Coastal Health, the (QPS) Manager is responsible for providing leadership and direction to the QPS Team in meeting Vancouver Coastal Health’s commitment to…
Added 4 hours ago
VC
Manager, Clinical Operations - GF Strong
Vancouver Coastal Health
Vancouver, BC
- $60.78 to $87.37 CAD / hour
- Full-time
Come work as a Manager, Clinical Operations with Vancouver Coastal Health (VCH)!
Added 4 hours ago
VC
Regional Manager, ReAct Adult Protection Program
Vancouver Coastal Health
West Vancouver, BC
- $55.27 to $79.45 CAD / hour
- Full-time
Five (5) to seven (7) years’ recent, related experience in progressively senior leadership roles leading client relations, statutory compliance and other risk and issues management…
Added 4 hours ago
S
Sr. Project Manager
SearchLabs
Markham, ON
- Contract
The contract term is expected to be 12 months; our client can accommodate 7+ years of related experience, with a rate range of $100/hr - $120/hr.
Added 4 hours ago
C
Program Manager
Connective
Maple Ridge, BC
- $67,900 to $93,400 CAD / year
- Full-time
The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients,…
Added 4 hours ago
AA
Project Manager
ABBARCH Architecture Inc.
Canada
- Full-time
…architectural firm based in Toronto, Ontario, with over four decades of experience in retail, commercial, and industrial projects. Founded in 1979, the firm is known for delivering quality…
Added 5 hours ago
Director, High Risk Portfolio Management Team (Commercial Banking)
Bank of Montreal
Vancouver, BC · Winnipeg, MB · Victoria, BC · Calgary, AB · Edmonton, AB
Implements adjustments to risk oversight strategies in response to shifting market, economic, or client‑specific conditions.
Added 6 hours ago
S|
IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
The IT Sales Manager is responsible for managing the entire sales lifecycle, which includes: prospecting new leads, qualifying new sales opportunities, performing onsite presentations to…

Jobgether

Client Service Manager - US Business Immigration

Canada

Annual compensation range of $70,000–$105,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Annual compensation range of $70,000–$105,000.
Job type: Full-time
Experience: At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Posting language: English
Posted: Nov 13, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Manager - US Business Immigration based in Canada.

As a Client Service Manager, you will oversee client relationships and operational service delivery across US business immigration engagements. You will act as a key liaison between client stakeholders, legal teams, and internal leadership, ensuring that service commitments are consistently met. The role combines relationship management, operational coordination, performance monitoring, and process improvement. You will help translate client needs into effective workflows while maintaining visibility over case progress, priorities, and potential risks. By strengthening reporting practices and resolving service challenges, you will contribute to more efficient, reliable, and scalable operations. This is an opportunity to make a meaningful impact in a collaborative, client-focused professional services environment.

Accountabilities

You will manage the operational and client-facing aspects of assigned accounts, ensuring that teams remain aligned, service expectations are clear, and immigration-related workflows progress effectively. Your responsibilities will include:

Build and maintain strong relationships with client stakeholders, understand their priorities, and translate their requirements into practical service delivery processes.
Oversee day-to-day service delivery across assigned accounts, monitor commitments, manage priorities, and address operational challenges.
Design, document, implement, and maintain client-specific standard operating procedures, workflows, playbooks, and escalation protocols.
Coordinate with legal and engagement teams to monitor case progress, milestones, outstanding actions, and dependencies, identifying potential delays and supporting timely resolution.
Track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to identify trends, risks, and improvement opportunities.
Oversee recurring and ad hoc client reporting, working with reporting specialists and internal teams to ensure accurate and timely information.
Manage client inquiries, operational issues, and escalations, coordinating resolution plans, stakeholder communications, and follow-up actions.
Identify process gaps and inefficiencies, implementing improvements that support standardization, automation, and more scalable operations.
Collaborate with legal teams, engagement leadership, reporting specialists, and other stakeholders to resolve bottlenecks and maintain consistent execution.
Support client onboarding, account transitions, and operational changes, coordinating the implementation of processes, systems, and service expectations.
Coordinate data quality reviews and resolve discrepancies that could affect reporting, client communications, or operational decisions.
Develop and maintain client-facing communications, including service updates, process documentation, FAQs, email templates, and operational guidance.
Organize regular client service meetings and quarterly business reviews, presenting performance insights, improvement initiatives, and action plans while ensuring agreed actions are completed.
Maintain high professional and ethical standards in all business activities.

Requirements

You are an experienced client service or operational management professional with a strong understanding of service delivery, stakeholder coordination, and continuous improvement. You can manage complex requirements, interpret operational data, and build trusted client relationships while maintaining accountability for results. The following qualifications and skills are expected:

At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Experience overseeing client account operations, managing service expectations, monitoring performance, coordinating stakeholders, and resolving operational challenges.
Proven ability to design, document, implement, and improve operational processes, including SOPs, workflows, escalation procedures, and service delivery controls.
Experience monitoring case workflows, KPIs, and SLAs, identifying risks, investigating issues, and coordinating corrective actions.
Strong client relationship management skills, including facilitating service discussions, managing expectations, communicating with stakeholders, and handling escalations constructively.
Ability to coordinate multiple teams, manage competing priorities, resolve operational bottlenecks, and ensure timely delivery.
Familiarity with case management systems, operational dashboards, reporting platforms, or similar tools.
Strong analytical skills, including reviewing operational data, identifying discrepancies, assessing performance, and turning findings into actionable improvements.
Experience supporting client onboarding, operational transitions, process implementation, or change management initiatives.
Excellent organizational and time management skills, with the ability to manage multiple client requirements, deadlines, and dependencies.
Strong written and verbal communication skills, including the ability to present operational information clearly to internal teams and external clients.
High attention to detail, sound judgment, independence, and a proactive, solutions-oriented approach.
Experience in immigration services, global mobility, legal operations, or professional services is preferred.
Experience managing multiple client accounts or complex, high-volume operations is an advantage.
Familiarity with immigration case management processes, client reporting requirements, and service performance metrics is desirable.
Experience facilitating client service reviews or quarterly business reviews is beneficial.
Proficiency in Microsoft Excel, Power BI, Alteryx, or similar reporting and analytics tools is an asset.
Experience with process automation, workflow optimization, or operational transformation is preferred.

Benefits

Annual compensation range of $70,000–$105,000.
Regular, full-time employment.
Hybrid and remote work arrangements may be available depending on location and business needs.
Opportunities for professional development and career growth.
A collaborative, globally connected working environment.
The opportunity to contribute to service innovation, operational improvement, and client experience initiatives.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and day-to-day service delivery for US business immigration accounts, coordinating client stakeholders, legal teams, and internal partners. Monitor case progress and service performance, resolve escalations, maintain client reporting and workflows, and implement operational improvements.

Requirements

Requires at least six years of experience in client service management, service delivery, account operations, or a related operational role, with demonstrated ability to manage stakeholders, processes, performance metrics, and operational challenges. Strong communication, analytical, organizational, and process-improvement skills are expected; experience in immigration, global mobility, legal operations, or professional services is preferred.

Skills

Service Delivery Management
Account Operations
Stakeholder Coordination
Process Improvement
Standard Operating Procedures
Workflow Design
Escalation Management
KPI and SLA Monitoring
Operational Reporting
Case Management
Data Analysis
Client Onboarding
Change Management
Microsoft Excel
Power BI

Benefits

Professional Development
Career Growth
Hybrid and Remote Work Options
Collaborative, Globally Connected Work Environment

Visa sponsorship

Not detected in the job text

Keywords

US Business Immigration
Client Service Management
Service Delivery
Account Operations
Stakeholder Coordination
Standard Operating Procedures
Workflows
Playbooks
Escalation Protocols
Case Management
Case Progress Monitoring
Key Performance Indicators
Service Level Agreements
Operational Metrics
Client Reporting
Data Quality
Process Improvement
Process Automation
Workflow Optimization
Client Onboarding
Change Management
Quarterly Business Reviews
Microsoft Excel
Power BI
Alteryx
Global Mobility
Legal Operations

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Work requirements

Jobs in Canada