Jobs in Canada

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Added 1 month ago
Lead Sales Specialist - MarTech
StackAdapt
Canada
We're looking for a strategic, customer-focused Lead Sales Specialist to partner with enterprise marketers as they evolve their marketing strategies. Working closely with Account…
Added 1 month ago
Director, Product Marketing
StackAdapt
Canada
Deeply understand the programmatic industry, market trends, and jobs to be done, including client pain points, usage and buying behavior, and the partner ecosystem.
Added 1 month ago
Account Manager, Western Canada
StackAdapt
BC
Reporting to the Manager, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management,…
Added 1 month ago
Research Director
Angus Reid
Toronto, ON
Actively develop and manage large strategic client relationships.
Added 1 month ago
KYC Analyst
mthree Recruiting Portal
Montréal, QC · Québec, QC
La présence au bureau est requise au minimum 3 jours par semaine, dont au moins une journée le lundi et/ou le vendredi · **In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday
Added 1 month ago
KYC Analyst
mthree Recruiting Portal
Montréal, QC · Québec, QC
La présence au bureau est requise au minimum 3 jours par semaine, dont au moins une journée le lundi et/ou le vendredi · **In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday
Added 1 month ago
Tech Lead - Python
Nearform
Canada
This position also requires traveling to client sites within the U.S., with travel expenses covered by the company.
Added 1 month ago
Director, Solutions Architecture & Pre-Sales
Nearform
Canada
…developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring…
Added 1 month ago
Senior Software Engineer - Python & AI
Nearform
Canada
This position also requires traveling to client sites in the U.S., with travel expenses covered by the company.
Added 1 month ago
.NET Application and Solutions Architect - Assistant Vice President
iCapital
Toronto, ON
…United States and Jaipur to drive cloud modernization, support client delivery, establish architectural standards, and provide technical leadership across strategic platform initiatives.…
Added 1 month ago
Sales Director
Third-Party Job Posts
Canada
We partner with the world's most ambitious hospitality businesses. One day, you'll be consulting with a large independent property to help them stand out against global brands, the next,…
Added 1 month ago
Deployment Manager, Finance Transformation | Housing
EliseAI
Toronto, ON
- Partner with senior accounting stakeholders (Controllers, CFOs, Finance teams) to understand current-state workflows and define future-state processes
Added 1 month ago
Product Strategy and Operations, Manager - New Verticals | Housing
EliseAI
Toronto, ON
- Partner closely with internal stakeholders, including senior leadership, product managers, engineers, marketing, sales, and customer success teams, to ensure cohesive execution of…
Added 1 month ago
Head of Business Development
Human Agency
Canada
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Head of Business Development
Human Agency
Vancouver, BC
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Head of Business Development
Human Agency
Toronto, ON
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Entrepreneur in Residence - Toronto
Human Agency
Toronto, ON
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Entrepreneur in Residence
Human Agency
Canada
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Director, AI Transformation
Human Agency
Canada
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Digital Designer (Contractor)
Human Agency
Canada
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Chief Revenue Officer
Human Agency
Canada
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Chief of Staff to the Managing Director of AI
Human Agency
Canada
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Chief of Staff to the Managing Director of AI
Human Agency
Toronto, ON
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Chief of Staff to the Managing Director of AI
Human Agency
Vancouver, BC
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…
Added 1 month ago
Chief of Staff to the Managing Director of AI
Human Agency
Montréal, QC
We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not…

Jobgether

Client Service Manager - US Business Immigration

Canada

Annual compensation range of $70,000–$105,000. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Annual compensation range of $70,000–$105,000.
Job type: Full-time
Experience: At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Posting language: English
Posted: Nov 13, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Manager - US Business Immigration based in Canada.

As a Client Service Manager, you will oversee client relationships and operational service delivery across US business immigration engagements. You will act as a key liaison between client stakeholders, legal teams, and internal leadership, ensuring that service commitments are consistently met. The role combines relationship management, operational coordination, performance monitoring, and process improvement. You will help translate client needs into effective workflows while maintaining visibility over case progress, priorities, and potential risks. By strengthening reporting practices and resolving service challenges, you will contribute to more efficient, reliable, and scalable operations. This is an opportunity to make a meaningful impact in a collaborative, client-focused professional services environment.

Accountabilities

You will manage the operational and client-facing aspects of assigned accounts, ensuring that teams remain aligned, service expectations are clear, and immigration-related workflows progress effectively. Your responsibilities will include:

Build and maintain strong relationships with client stakeholders, understand their priorities, and translate their requirements into practical service delivery processes.
Oversee day-to-day service delivery across assigned accounts, monitor commitments, manage priorities, and address operational challenges.
Design, document, implement, and maintain client-specific standard operating procedures, workflows, playbooks, and escalation protocols.
Coordinate with legal and engagement teams to monitor case progress, milestones, outstanding actions, and dependencies, identifying potential delays and supporting timely resolution.
Track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to identify trends, risks, and improvement opportunities.
Oversee recurring and ad hoc client reporting, working with reporting specialists and internal teams to ensure accurate and timely information.
Manage client inquiries, operational issues, and escalations, coordinating resolution plans, stakeholder communications, and follow-up actions.
Identify process gaps and inefficiencies, implementing improvements that support standardization, automation, and more scalable operations.
Collaborate with legal teams, engagement leadership, reporting specialists, and other stakeholders to resolve bottlenecks and maintain consistent execution.
Support client onboarding, account transitions, and operational changes, coordinating the implementation of processes, systems, and service expectations.
Coordinate data quality reviews and resolve discrepancies that could affect reporting, client communications, or operational decisions.
Develop and maintain client-facing communications, including service updates, process documentation, FAQs, email templates, and operational guidance.
Organize regular client service meetings and quarterly business reviews, presenting performance insights, improvement initiatives, and action plans while ensuring agreed actions are completed.
Maintain high professional and ethical standards in all business activities.

Requirements

You are an experienced client service or operational management professional with a strong understanding of service delivery, stakeholder coordination, and continuous improvement. You can manage complex requirements, interpret operational data, and build trusted client relationships while maintaining accountability for results. The following qualifications and skills are expected:

At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Experience overseeing client account operations, managing service expectations, monitoring performance, coordinating stakeholders, and resolving operational challenges.
Proven ability to design, document, implement, and improve operational processes, including SOPs, workflows, escalation procedures, and service delivery controls.
Experience monitoring case workflows, KPIs, and SLAs, identifying risks, investigating issues, and coordinating corrective actions.
Strong client relationship management skills, including facilitating service discussions, managing expectations, communicating with stakeholders, and handling escalations constructively.
Ability to coordinate multiple teams, manage competing priorities, resolve operational bottlenecks, and ensure timely delivery.
Familiarity with case management systems, operational dashboards, reporting platforms, or similar tools.
Strong analytical skills, including reviewing operational data, identifying discrepancies, assessing performance, and turning findings into actionable improvements.
Experience supporting client onboarding, operational transitions, process implementation, or change management initiatives.
Excellent organizational and time management skills, with the ability to manage multiple client requirements, deadlines, and dependencies.
Strong written and verbal communication skills, including the ability to present operational information clearly to internal teams and external clients.
High attention to detail, sound judgment, independence, and a proactive, solutions-oriented approach.
Experience in immigration services, global mobility, legal operations, or professional services is preferred.
Experience managing multiple client accounts or complex, high-volume operations is an advantage.
Familiarity with immigration case management processes, client reporting requirements, and service performance metrics is desirable.
Experience facilitating client service reviews or quarterly business reviews is beneficial.
Proficiency in Microsoft Excel, Power BI, Alteryx, or similar reporting and analytics tools is an asset.
Experience with process automation, workflow optimization, or operational transformation is preferred.

Benefits

Annual compensation range of $70,000–$105,000.
Regular, full-time employment.
Hybrid and remote work arrangements may be available depending on location and business needs.
Opportunities for professional development and career growth.
A collaborative, globally connected working environment.
The opportunity to contribute to service innovation, operational improvement, and client experience initiatives.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and day-to-day service delivery for US business immigration accounts, coordinating client stakeholders, legal teams, and internal partners. Monitor case progress and service performance, resolve escalations, maintain client reporting and workflows, and implement operational improvements.

Requirements

Requires at least six years of experience in client service management, service delivery, account operations, or a related operational role, with demonstrated ability to manage stakeholders, processes, performance metrics, and operational challenges. Strong communication, analytical, organizational, and process-improvement skills are expected; experience in immigration, global mobility, legal operations, or professional services is preferred.

Skills

Service Delivery Management
Account Operations
Stakeholder Coordination
Process Improvement
Standard Operating Procedures
Workflow Design
Escalation Management
KPI and SLA Monitoring
Operational Reporting
Case Management
Data Analysis
Client Onboarding
Change Management
Microsoft Excel
Power BI

Benefits

Professional Development
Career Growth
Hybrid and Remote Work Options
Collaborative, Globally Connected Work Environment

Visa sponsorship

Not detected in the job text

Keywords

US Business Immigration
Client Service Management
Service Delivery
Account Operations
Stakeholder Coordination
Standard Operating Procedures
Workflows
Playbooks
Escalation Protocols
Case Management
Case Progress Monitoring
Key Performance Indicators
Service Level Agreements
Operational Metrics
Client Reporting
Data Quality
Process Improvement
Process Automation
Workflow Optimization
Client Onboarding
Change Management
Quarterly Business Reviews
Microsoft Excel
Power BI
Alteryx
Global Mobility
Legal Operations

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Work requirements

Jobs in Canada