Jobs in Canada

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Added 11 mins ago
SC
Tool Crib Attendant
Sureway Construction Group
Edmonton, AB
- Full-time
Must have experience working with Microsoft Office and Outlook
Added 11 mins ago
UH
Client Care Attendant - Transitional Care Program - Talent Pool
University Health Network
Toronto, ON
- Part-time
Added 11 mins ago
UH
Registered Practical Nurse – Transitional Care Program – Talent Pool
University Health Network
Toronto, ON
- Part-time
Added 11 mins ago
GD
COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 11 mins ago
AG
Client Service Manager, Hedge Funds
Apex Group Ltd
Toronto, ON
- Full-time
Assist in the management of the NAV preparation and review process for our Hedge Fund clients
Added 11 mins ago
ZP
Project Manager
ZE Power Engineering
Richmond, BC
- $80,000 to $95,000 CAD / year
- Full-time
Must have access to a vehicle
Added 11 mins ago
MM
Senior Information Management/BIM Manager
Mott MacDonald
Toronto, ON
- Full-time
Our Toronto office is looking for a Senior Information Management/BIM Manager to support the growth and maturity of our Information Management and Digital Delivery capability across Canada.…
Added 11 mins ago
QF
Senior Manager, Compliance
Questrade Financial Group
Toronto, ON
- Full-time
We’re looking for our next Senior Compliance Manager
Added 11 mins ago
QF
Manager, Lifecycle & Marketing Automation
Questrade Financial Group
Toronto, ON
- Full-time
We’re looking for our next Manager Lifecycle & Marketing Automation
Added 11 mins ago
QF
Senior Manager, Operations Transformation
Questrade Financial Group
Toronto, ON
- Full-time
…sustainability. You will serve as the primary architect for process re-engineering and the integration of Artificial Intelligence (AI), Machine Learning (ML), and automation into core…
Added 11 mins ago
QF
Manager, Data Science
Questrade Financial Group
Toronto, ON
- Full-time
We’re looking for our next Manager, Data Science
Added 27 mins ago
Westmount Store - Store Sales Associate
Running Room
Westmount, QC
- Contribute to brand awareness by assisting the Store Manager in using social media.
Added 27 mins ago
Quebec City Magasin - Gérant du magasin
Running Room
Quebec, QC
We are looking for a Store Manager to help us effectively oversee our sales floor. The successful candidate will be responsible for developing customer opportunities and providing training…
Added 27 mins ago
Westmount Store - Assistant Manager
Running Room
Westmount, QC
Share the responsibility of running the store with the manager
Added 27 mins ago
Resident Manager 2-Person Team (Peterborough)
Realstar
Peterborough, ON
We are currently seeking a Resident Manager to live and work at our property in Peterborough. This position would require you to live on-site and work four weekdays each week, every second…
Added 27 mins ago
BOUTIQUE QUEBEC - Boutique Manager
Unisync Group Limited
Montreal, QC
The Boutique Manager is responsible for coordinating and supervising retail staff. This role is responsible for providing an exceptional experience for every customer and making sure daily…
Added 27 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
Participates in the care and discharge planning process for patients on admission by ensuring the care plan is established and implemented effectively, updating care plan and intervening as…
Added 27 mins ago
K
Manager, Banking and Capital Markets
KPMG
ON · Toronto, Ontario
- Full-time
Our Banking and Capital Markets Advisory practice is seeking a Manager to strengthen our Banking offering in the Toronto office. We are looking for curious and motivated professionals who…
Added 27 mins ago
Forecast Planner
Hilton Food Group Plc
Brantford, ON
Providing clear results to the Planning manager (reports)
Added 27 mins ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Vancouver, BC
- Full-time
…workforce needs globally. We are looking for a People Technology Manager (Integrations) to drive projects and implement solutions at scale to simplify work, automate repetitive tasks, and…
Added 27 mins ago
R|
Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Good judgment is shown in advising the Program Manager and/or delegate of unusual situations or issues;
Added 27 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 27 mins ago
A
Contract Manager - Space & Defense Systems
ABB
Quebec, QC
- Full-time
As the Contract Manager, Space & Defense Systems, you will oversee the contractual lifecycle of complex projects and programs, helping ABB manage commercial risk, contractual obligations,…
Added 27 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 27 mins ago
CI
Senior Event Specialist
Compugen Inc
Canada
- Full-time
…Compugen’s events and trade shows portfolio. Reporting to the Manager, Marketing Events, this role provides advanced, hands on leadership across the full event lifecycle - from strategic…

Jobgether

Client Service Manager - US Business Immigration

Canada

Annual compensation range of $70,000–$105,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Annual compensation range of $70,000–$105,000.
Job type: Full-time
Experience: At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Posting language: English
Posted: Nov 13, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Manager - US Business Immigration based in Canada.

As a Client Service Manager, you will oversee client relationships and operational service delivery across US business immigration engagements. You will act as a key liaison between client stakeholders, legal teams, and internal leadership, ensuring that service commitments are consistently met. The role combines relationship management, operational coordination, performance monitoring, and process improvement. You will help translate client needs into effective workflows while maintaining visibility over case progress, priorities, and potential risks. By strengthening reporting practices and resolving service challenges, you will contribute to more efficient, reliable, and scalable operations. This is an opportunity to make a meaningful impact in a collaborative, client-focused professional services environment.

Accountabilities

You will manage the operational and client-facing aspects of assigned accounts, ensuring that teams remain aligned, service expectations are clear, and immigration-related workflows progress effectively. Your responsibilities will include:

Build and maintain strong relationships with client stakeholders, understand their priorities, and translate their requirements into practical service delivery processes.
Oversee day-to-day service delivery across assigned accounts, monitor commitments, manage priorities, and address operational challenges.
Design, document, implement, and maintain client-specific standard operating procedures, workflows, playbooks, and escalation protocols.
Coordinate with legal and engagement teams to monitor case progress, milestones, outstanding actions, and dependencies, identifying potential delays and supporting timely resolution.
Track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to identify trends, risks, and improvement opportunities.
Oversee recurring and ad hoc client reporting, working with reporting specialists and internal teams to ensure accurate and timely information.
Manage client inquiries, operational issues, and escalations, coordinating resolution plans, stakeholder communications, and follow-up actions.
Identify process gaps and inefficiencies, implementing improvements that support standardization, automation, and more scalable operations.
Collaborate with legal teams, engagement leadership, reporting specialists, and other stakeholders to resolve bottlenecks and maintain consistent execution.
Support client onboarding, account transitions, and operational changes, coordinating the implementation of processes, systems, and service expectations.
Coordinate data quality reviews and resolve discrepancies that could affect reporting, client communications, or operational decisions.
Develop and maintain client-facing communications, including service updates, process documentation, FAQs, email templates, and operational guidance.
Organize regular client service meetings and quarterly business reviews, presenting performance insights, improvement initiatives, and action plans while ensuring agreed actions are completed.
Maintain high professional and ethical standards in all business activities.

Requirements

You are an experienced client service or operational management professional with a strong understanding of service delivery, stakeholder coordination, and continuous improvement. You can manage complex requirements, interpret operational data, and build trusted client relationships while maintaining accountability for results. The following qualifications and skills are expected:

At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Experience overseeing client account operations, managing service expectations, monitoring performance, coordinating stakeholders, and resolving operational challenges.
Proven ability to design, document, implement, and improve operational processes, including SOPs, workflows, escalation procedures, and service delivery controls.
Experience monitoring case workflows, KPIs, and SLAs, identifying risks, investigating issues, and coordinating corrective actions.
Strong client relationship management skills, including facilitating service discussions, managing expectations, communicating with stakeholders, and handling escalations constructively.
Ability to coordinate multiple teams, manage competing priorities, resolve operational bottlenecks, and ensure timely delivery.
Familiarity with case management systems, operational dashboards, reporting platforms, or similar tools.
Strong analytical skills, including reviewing operational data, identifying discrepancies, assessing performance, and turning findings into actionable improvements.
Experience supporting client onboarding, operational transitions, process implementation, or change management initiatives.
Excellent organizational and time management skills, with the ability to manage multiple client requirements, deadlines, and dependencies.
Strong written and verbal communication skills, including the ability to present operational information clearly to internal teams and external clients.
High attention to detail, sound judgment, independence, and a proactive, solutions-oriented approach.
Experience in immigration services, global mobility, legal operations, or professional services is preferred.
Experience managing multiple client accounts or complex, high-volume operations is an advantage.
Familiarity with immigration case management processes, client reporting requirements, and service performance metrics is desirable.
Experience facilitating client service reviews or quarterly business reviews is beneficial.
Proficiency in Microsoft Excel, Power BI, Alteryx, or similar reporting and analytics tools is an asset.
Experience with process automation, workflow optimization, or operational transformation is preferred.

Benefits

Annual compensation range of $70,000–$105,000.
Regular, full-time employment.
Hybrid and remote work arrangements may be available depending on location and business needs.
Opportunities for professional development and career growth.
A collaborative, globally connected working environment.
The opportunity to contribute to service innovation, operational improvement, and client experience initiatives.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and day-to-day service delivery for US business immigration accounts, coordinating client stakeholders, legal teams, and internal partners. Monitor case progress and service performance, resolve escalations, maintain client reporting and workflows, and implement operational improvements.

Requirements

Requires at least six years of experience in client service management, service delivery, account operations, or a related operational role, with demonstrated ability to manage stakeholders, processes, performance metrics, and operational challenges. Strong communication, analytical, organizational, and process-improvement skills are expected; experience in immigration, global mobility, legal operations, or professional services is preferred.

Skills

Service Delivery Management
Account Operations
Stakeholder Coordination
Process Improvement
Standard Operating Procedures
Workflow Design
Escalation Management
KPI and SLA Monitoring
Operational Reporting
Case Management
Data Analysis
Client Onboarding
Change Management
Microsoft Excel
Power BI

Benefits

Professional Development
Career Growth
Hybrid and Remote Work Options
Collaborative, Globally Connected Work Environment

Visa sponsorship

Not detected in the job text

Keywords

US Business Immigration
Client Service Management
Service Delivery
Account Operations
Stakeholder Coordination
Standard Operating Procedures
Workflows
Playbooks
Escalation Protocols
Case Management
Case Progress Monitoring
Key Performance Indicators
Service Level Agreements
Operational Metrics
Client Reporting
Data Quality
Process Improvement
Process Automation
Workflow Optimization
Client Onboarding
Change Management
Quarterly Business Reviews
Microsoft Excel
Power BI
Alteryx
Global Mobility
Legal Operations

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Work requirements

Jobs in Canada