Jobs in Canada

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Added 11 mins ago
GD
COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 11 mins ago
A
Hotel Manager
AccorHotel
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 11 mins ago
AG
Client Service Manager, Hedge Funds
Apex Group Ltd
Toronto, ON
- Full-time
Lead the client relationship management for Hedge Fund clients
Added 11 mins ago
AC
Senior Manager, ease Cloud Accounting Services
ACCA Careers
Langley (District), BC · City of Langley, BC
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Senior Manager. As a trusted advisor and business partner, you will play a key role in both delivering services and driving…
Added 27 mins ago
Outside Sales Associate
State Industrial - Recruiting
Toronto, ON
Ability to travel within the local market area using a personal vehicle; valid driver’s license required
Added 27 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 27 mins ago
AC
Manager, ease Cloud Accounting Services
ACCA Careers
Langley (District), BC · City of Langley, BC
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 27 mins ago
J
Client Service Manager - US Business Immigration
Jobgether
Canada
- Full-time
As a Client Service Manager, you will oversee client relationships and operational service delivery across US business immigration engagements. You will act as a key liaison between client…
Added 27 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 42 mins ago
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Senior Project Manager, Consulting
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
Participate in the development, evaluation, negotiation and award of major contracts and work packages.
Added 56 mins ago
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Sr Account Manager, Eats Global
Uber
Toronto, ON
- Full-time
…problems that don’t come with a script. As a Senior Account Manager for Global Delivery Partnerships, you will lead the end-to-end management of one of Uber’s largest and most complex…
Added 56 mins ago
U
Account Manager II, Eats Global
Uber
Toronto, ON
- Full-time
…solving problems that don’t come with a script. As an Account Manager for Global Delivery Partnerships, you will manage some of our most influential and complex restaurant brands. This is a…
Added 56 mins ago
SC
Electrical Engineer – ALTO project / cadence
SYSTRA Canada
Montreal, QC
- Full-time
Reporting to the Design Manager of each respective station (with a technical reporting relationship to the Systemwide Lead), within the Co-Development Phase of the ALTO programme, the…
Added 56 mins ago
BG
District Manager - Ontario
beeline Group
Toronto, ON
- $85,000 to $95,000 CAD / year
The District Manager will report directly to a Regional Manager and is accountable for execution across a specific area, supervising a team of 15-20 Mobile Merchandisers and 1-2 District…
Added 56 mins ago
S
Seasonal Retail Sales Consultant - Part Time - West Edmonton Mall, AB
Swarovski
AB · Edmonton, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 56 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Erin Mills, ON
Swarovski
Mississauga, ON
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 56 mins ago
AG
Client Service Manager, Hedge Funds
Apex Group Ltd
Toronto, ON
- Full-time
Lead the client relationship management for Hedge Fund clients
Added 1 hour ago
MI
Sourcing Manager, Packaging
Mondelēz International
Toronto, ON
- Full-time
…strategies and processes. In addition, you will lead in the development and deployment of sourcing strategies and the ongoing management of supplier relationships, manage the supply base…
Added 1 hour ago
H
General Manager
Havergal
Sackville, NB
- Full-time
Food Safety Certification required or willingness to obtain certification
Added 1 hour ago
RB
Assistant Branch Manager
Royal Bank of Canada
Brantford, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 hour ago
RB
Administrator, National Distribution Team
Royal Bank of Canada
Toronto, ON · Montreal, QC
- Full-time
The National Distribution Team specializes in assisting Royal Trust Relationship Managers by providing efficient, accurate and quality client service. Key client service elements include…
Added 1 hour ago
Principal Project Manager/Key Account Lead
Mott MacDonald
Calgary, AB
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As…
Added 2 hours ago
RS
Area Manager (CA)
Retail Services WIS Corporation
Red Deer, AB
- Full-time
Added 2 hours ago
RD
Accounting Manager
RX Dental Accountants
Mississauga, ON
- Full-time
Work arrangement: Hybrid, three days in office and two days working from home · Ability to work in our Mississauga office three days per week
Added 2 hours ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Vancouver, BC
- Other
We're looking for a Regional Marketing Manager who enjoys building relationships, thinking strategically, and bringing great ideas to life. You'll understand each store's business…

Jobgether

Client Service Manager - US Business Immigration

Canada

Annual compensation range of $70,000–$105,000. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Annual compensation range of $70,000–$105,000.
Job type: Full-time
Experience: At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Posting language: English
Posted: Nov 13, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Manager - US Business Immigration based in Canada.

As a Client Service Manager, you will oversee client relationships and operational service delivery across US business immigration engagements. You will act as a key liaison between client stakeholders, legal teams, and internal leadership, ensuring that service commitments are consistently met. The role combines relationship management, operational coordination, performance monitoring, and process improvement. You will help translate client needs into effective workflows while maintaining visibility over case progress, priorities, and potential risks. By strengthening reporting practices and resolving service challenges, you will contribute to more efficient, reliable, and scalable operations. This is an opportunity to make a meaningful impact in a collaborative, client-focused professional services environment.

Accountabilities

You will manage the operational and client-facing aspects of assigned accounts, ensuring that teams remain aligned, service expectations are clear, and immigration-related workflows progress effectively. Your responsibilities will include:

Build and maintain strong relationships with client stakeholders, understand their priorities, and translate their requirements into practical service delivery processes.
Oversee day-to-day service delivery across assigned accounts, monitor commitments, manage priorities, and address operational challenges.
Design, document, implement, and maintain client-specific standard operating procedures, workflows, playbooks, and escalation protocols.
Coordinate with legal and engagement teams to monitor case progress, milestones, outstanding actions, and dependencies, identifying potential delays and supporting timely resolution.
Track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to identify trends, risks, and improvement opportunities.
Oversee recurring and ad hoc client reporting, working with reporting specialists and internal teams to ensure accurate and timely information.
Manage client inquiries, operational issues, and escalations, coordinating resolution plans, stakeholder communications, and follow-up actions.
Identify process gaps and inefficiencies, implementing improvements that support standardization, automation, and more scalable operations.
Collaborate with legal teams, engagement leadership, reporting specialists, and other stakeholders to resolve bottlenecks and maintain consistent execution.
Support client onboarding, account transitions, and operational changes, coordinating the implementation of processes, systems, and service expectations.
Coordinate data quality reviews and resolve discrepancies that could affect reporting, client communications, or operational decisions.
Develop and maintain client-facing communications, including service updates, process documentation, FAQs, email templates, and operational guidance.
Organize regular client service meetings and quarterly business reviews, presenting performance insights, improvement initiatives, and action plans while ensuring agreed actions are completed.
Maintain high professional and ethical standards in all business activities.

Requirements

You are an experienced client service or operational management professional with a strong understanding of service delivery, stakeholder coordination, and continuous improvement. You can manage complex requirements, interpret operational data, and build trusted client relationships while maintaining accountability for results. The following qualifications and skills are expected:

At least 6 years of relevant experience in client service management, service delivery, account operations, or a related operational management role.
Experience overseeing client account operations, managing service expectations, monitoring performance, coordinating stakeholders, and resolving operational challenges.
Proven ability to design, document, implement, and improve operational processes, including SOPs, workflows, escalation procedures, and service delivery controls.
Experience monitoring case workflows, KPIs, and SLAs, identifying risks, investigating issues, and coordinating corrective actions.
Strong client relationship management skills, including facilitating service discussions, managing expectations, communicating with stakeholders, and handling escalations constructively.
Ability to coordinate multiple teams, manage competing priorities, resolve operational bottlenecks, and ensure timely delivery.
Familiarity with case management systems, operational dashboards, reporting platforms, or similar tools.
Strong analytical skills, including reviewing operational data, identifying discrepancies, assessing performance, and turning findings into actionable improvements.
Experience supporting client onboarding, operational transitions, process implementation, or change management initiatives.
Excellent organizational and time management skills, with the ability to manage multiple client requirements, deadlines, and dependencies.
Strong written and verbal communication skills, including the ability to present operational information clearly to internal teams and external clients.
High attention to detail, sound judgment, independence, and a proactive, solutions-oriented approach.
Experience in immigration services, global mobility, legal operations, or professional services is preferred.
Experience managing multiple client accounts or complex, high-volume operations is an advantage.
Familiarity with immigration case management processes, client reporting requirements, and service performance metrics is desirable.
Experience facilitating client service reviews or quarterly business reviews is beneficial.
Proficiency in Microsoft Excel, Power BI, Alteryx, or similar reporting and analytics tools is an asset.
Experience with process automation, workflow optimization, or operational transformation is preferred.

Benefits

Annual compensation range of $70,000–$105,000.
Regular, full-time employment.
Hybrid and remote work arrangements may be available depending on location and business needs.
Opportunities for professional development and career growth.
A collaborative, globally connected working environment.
The opportunity to contribute to service innovation, operational improvement, and client experience initiatives.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and day-to-day service delivery for US business immigration accounts, coordinating client stakeholders, legal teams, and internal partners. Monitor case progress and service performance, resolve escalations, maintain client reporting and workflows, and implement operational improvements.

Requirements

Requires at least six years of experience in client service management, service delivery, account operations, or a related operational role, with demonstrated ability to manage stakeholders, processes, performance metrics, and operational challenges. Strong communication, analytical, organizational, and process-improvement skills are expected; experience in immigration, global mobility, legal operations, or professional services is preferred.

Skills

Service Delivery Management
Account Operations
Stakeholder Coordination
Process Improvement
Standard Operating Procedures
Workflow Design
Escalation Management
KPI and SLA Monitoring
Operational Reporting
Case Management
Data Analysis
Client Onboarding
Change Management
Microsoft Excel
Power BI

Benefits

Professional Development
Career Growth
Hybrid and Remote Work Options
Collaborative, Globally Connected Work Environment

Visa sponsorship

Not detected in the job text

Keywords

US Business Immigration
Client Service Management
Service Delivery
Account Operations
Stakeholder Coordination
Standard Operating Procedures
Workflows
Playbooks
Escalation Protocols
Case Management
Case Progress Monitoring
Key Performance Indicators
Service Level Agreements
Operational Metrics
Client Reporting
Data Quality
Process Improvement
Process Automation
Workflow Optimization
Client Onboarding
Change Management
Quarterly Business Reviews
Microsoft Excel
Power BI
Alteryx
Global Mobility
Legal Operations

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Work requirements

Jobs in Canada