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Added just now
MC
Adjudicator, Consumer Credit (6 Month Contract)
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
Added just now
Principal Product Mgr. - Tech, Programmatic Reporting, Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
…fundamental data powering AI agents, machine learning models, analytics engines and dashboards across the world. If you’re passionate about building high-scale data products for technical…
Added just now
PC
Finance Managed Services Senior Associate
Pwc Canada
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Added 1 min ago
DF
Senior Operational Risk Analyst , Business Continuity & Operational Resilience
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Added 1 min ago
B
Scrum Master-Data/Cloud Migration
BeachHead
Mississauga, ON
- $65.22 to $78.26 CAD / hour
- Contract
Added 1 min ago
US
Software Engineer (Core Java, Market Risk)
United Software Group Inc
Montreal, QC
- Contract
…front. You’ll pick it up by working closely with the Risk and Analytics…
Added 1 min ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 min ago
C
Data Architect/ Data Modeler
Collabera
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Added 1 min ago
I
Staff Software Developer
Improving
Vancouver, BC
- Full-time
Added 15 mins ago
Staff Technical Program Manager - AI/ML
PlayStation Global
Waterloo, ON
Drive alignment across engineering, applied science, product, and data analytics on scope, tradeoffs, and sequencing when priorities are ambiguous or contested
Added 15 mins ago
Staff Engineer, Atlas Agent Engine
MongoDB
Toronto, ON · ON · QC
Added 15 mins ago
CT
MARKETING - Digital Marketing & Communications Specialist
Connex Telecommunications Inc.
Hamilton, ON
- $55,000 to $65,000 CAD / year
Work with modern design, video editing, scheduling, and analytics platforms.
Added 15 mins ago
Data Protection Specialist (IT) - Hybrid
The Globe and Mail
Toronto, ON
Added 15 mins ago
Data Protection Specialist (IT)
The Globe and Mail
Toronto, ON
Added 15 mins ago
M
Senior Project Enablement Lead
McKesson
Mississauga, ON
- Full-time
…function, you will partner with leaders across HR, Finance, Analytics, Technology and Operations to prepare work for decisions and keep priority initiatives moving. This is an individual…
Added 16 mins ago
FO
Communications Officer, Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Gathers analytics related to social media and website to ensure continuous improvement in the development and dissemination of program information and resources;
Added 16 mins ago
T
Senior Product Manager, Oncology
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…insights into compelling brand narratives and leverage advanced analytics to validate opportunities, optimize the marketing mix, and maximize…
Added 16 mins ago
K
Senior Consultant, Procurement Transformation
KPMG
Montreal, QC
- Full-time
Added 16 mins ago
NP
Performance Marketing Manager
NewAge Products Inc.
Canada
- Full-time
Create and deliver clear analytics and reporting to track progress against goals and share insights with the Sr. Growth Manager.
Added 16 mins ago
JH
AI/ML Engineer
Java Holdings Ltd
AB · Edmonton, AB
- Full-time
…generation (RAG), AI agents, workflow automation, predictive analytics and production AI operations. The successful candidate will collaborate with business stakeholders, Systems…
Added 16 mins ago
RJ
Managed Account Trader Contract
Raymond James Ltd.
Vancouver, BC
- Contract
Added 16 mins ago
AS
Director of Information Technology
Athletica Sport Systems Inc.
Kitchener, ON
- $120,000 to $150,000 CAD / year
- Full-time
…within the company AI usage policy, and deploy a few high-value analytics and AI use…
Added 16 mins ago
FS
Python Software Developer – Computer Vision & Document Intelligence
Fi Systems
Montreal, QC
- Full-time
Added 16 mins ago
WT
Senior Java Software Engineer
Wissen Technology
Montreal, QC
- Full-time
…Engineering, Generative AI & Machine Learning, Real-Time Data Analytics & Insights, Interactive Data Visualization & Decision Intelligence, Intelligent Process Automation, Multi-Cloud &…
Added 16 mins ago
QM
Responsable de la planification générale / Master Scheduler
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $125,000 CAD / year
- Full-time

Jobgether

Conseiller, Efficacité du service à la clientèle

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Conseiller, Efficacité du service à la clientèle based in Canada.

Join a dynamic banking environment focused on building strong customer relationships and delivering meaningful client experiences. As a Customer Service Effectiveness Advisor, you will contribute to initiatives designed to improve service quality, strengthen operational performance, and enhance the overall customer experience. Working collaboratively with internal teams, you will use analytical thinking and attention to detail to identify opportunities for improvement. This role offers the opportunity to support projects that make a tangible difference for customers and colleagues. You will be part of a collaborative workplace that values accountability, teamwork, innovation, and continuous development.

Accountabilities

Responsibilities

The position focuses on supporting customer service effectiveness and contributing to improvements in the overall client experience. Key responsibilities are expected to include:

Contribute to initiatives and projects aimed at improving customer service processes and effectiveness.
Identify opportunities to enhance the customer experience and support the implementation of improvement solutions.
Use analytical thinking and attention to detail to assess service-related information and support informed decisions.
Collaborate with colleagues and stakeholders to address customer service challenges and achieve shared objectives.
Communicate findings, recommendations, and relevant information clearly to support continuous improvement.
Help maintain a customer-focused approach across service activities and improvement initiatives.

Requirements

The ideal candidate brings a customer-oriented mindset, strong analytical abilities, and the capacity to work effectively with different teams. The following skills and qualifications are relevant to the position:

Experience or demonstrated capabilities in customer service and customer experience.
Strong analytical thinking and problem-solving skills.
Excellent communication and interpersonal abilities.
Attention to detail and a structured approach to work.
Experience or interest in projects focused on process and service improvement.
Ability to collaborate effectively and contribute to a team-oriented environment.
Legal authorization to work in Canada, with a valid work or study permit where applicable.
Willingness to complete job-related assessments or skills tests as part of the recruitment process, if required.

Benefits

Competitive salary and performance-based compensation.
Employee banking benefits.
Access to an employee benefits program, subject to plan conditions.
Defined-benefit pension plan, subject to eligibility and plan conditions.
Employee share purchase plan.
Paid vacation.
Well-being support and access to a points-based employee recognition program.
Paid Purpose Day to invest in personal growth and professional development.
Access to collaborative workspaces and technology that support innovation and teamwork.
Permanent, full-time position with a 37.5-hour workweek.
Inclusive workplace culture that encourages professional growth and recognizes individual contributions.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Support projects and initiatives that improve customer service processes, service effectiveness, and the overall customer experience. Analyze service-related information, collaborate with stakeholders, and communicate findings and recommendations to support continuous improvement.

Requirements

Candidates should bring customer service or customer experience capabilities, strong analytical and problem-solving skills, clear communication, and attention to detail. They should be comfortable collaborating on process-improvement projects and be legally authorized to work in Canada.

Skills

Customer Service
Customer Experience
Analytical Thinking
Problem-Solving
Communication
Interpersonal Skills
Attention to Detail
Process Improvement
Service Improvement
Collaboration
Teamwork
Stakeholder Engagement
Clear Communication
Customer Focus

Benefits

Performance-Based Compensation
Employee Banking Benefits
Employee Benefits Program
Defined-Benefit Pension Plan
Employee Share Purchase Plan
Paid Vacation
Well-Being Support
Employee Recognition Program
Collaborative Workspaces and Technology

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Customer Experience
Service Effectiveness
Process Improvement
Service Quality
Operational Performance
Analytical Thinking
Problem-Solving
Stakeholder Collaboration
Continuous Improvement
Customer-Focused Approach
Communication
Teamwork
Work Authorization
Recruitment Assessments
Artificial Intelligence
Data Privacy
Employee Share Purchase Plan
Defined-Benefit Pension Plan

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