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Added 10 mins ago
IF
Client Relationship Manager, Group Savings and Retirement
iA Financial Group (Industrial Alliance)
Montreal, QC
- Full-time
…in group insurance? If so, the role of Client Relationship Manager (CRM) in Group Benefits & Retirement Solutions at iA Financial Group could be the perfect fit for…
Added 10 mins ago
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
ERCO Worldwide is looking for a passionate and detail-oriented Project Manager to join our Corporate Engineering team! To manage projects, from concept to completion, for and with external…
Added 10 mins ago
S
BC Central Kitchen - Quality Assurance - Manager Quality Assurance
Sobeys
Delta, BC
- Full-time
…dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family…
Added 10 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, AB
- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
Added 10 mins ago
PD
C205 Peer Support Worker ( Full Time )
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Full-time
…and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its…
Added 10 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 10 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 10 mins ago
HT
Small Engine Mechanic - Turf & Compact Equipment
Huron Tractor Ltd
Chatsworth, ON
- Full-time
This position reports to the Service Manager and is responsible to diagnose and repair all used and new turf and compact construction equipment by completing the following:
Added 10 mins ago
HT
Agriculture Equipment Technician
Huron Tractor Ltd
Chatsworth, ON
- Full-time
This position reports to the Service Manager and is responsible to diagnose and repair all used and new farming equipment by executing the following responsibilities:
Added 10 mins ago
PC
Strategic Segment & Customer Marketing Manager
Phoenix Contact Canada
Milton, ON
- Full-time
…associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow's intelligent production…
Added 10 mins ago
DL
Assistant SSC Manager
Dal-Tile LLC
AB · Edmonton, AB
- Full-time
…go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a…
Added 10 mins ago
D
Senior Administrator, Core Datastorage
Domtar
Montreal, QC
- Full-time
…a daily basis, in collaboration with the IT Infrastructure…
Added 10 mins ago
IF
Senior Project Manager, Security
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
Has experience in program leadership or portfolio management of strategic initiatives.
Added 11 mins ago
SV
IT Specialist
Starshot Ventures
Toronto, ON
- Full-time
Starshot is hiring a full-time IT Specialist to join our Toronto-based team. Reporting to the IT Manager, you'll be the first-line IT support for our internal team and a key partner in…
Added 11 mins ago
PP
SAP domain leader EDI & OTC
Penon Partners
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This key position will report directly to the ERP PROGRAM MANAGER
Added 13 mins ago
C
Retail Sales Manager
Co-operators
AB · MB · SK · BC · Edmonton, AB
- Full-time
…disability and life coverage), mental health support and an employee assistance…
Added 13 mins ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Under the leadership of the Senior Manager, Audit, you will perform audits of financial accounting, internal processes and internal operational controls to ascertain compliance with…
Added 13 mins ago
Human Resources Business Partner
ATS Automation
ON · Woodbridge, ON
…objectives with people strategies. Shape culture, enhance the employee experience, support organizational change and cross-functional collaboration, and provide guidance on complex employee…
Added 13 mins ago
TT
Engineering Interns (16 months) - Component Repair
TransCanada Turbines
AB · Rocky View County, AB
- Full-time
Other duties as assigned by the Repair Development Program Manager.
Added 13 mins ago
SM
Supportive Services Supervisor (Licensed Practical Nurse)
St. Michael's Health Group
Edmonton, AB
- Full-time
Receives comments/information from staff and reports to the Home Care Nurse/Clinical Compliance Lead/Manager changes in individual Resident conditions, behaviour, participation in unusual…
Added 13 mins ago
LS
Supervisor, Trust Safety (Audit and Compliance)
Law Society of Alberta
Calgary, AB
- Full-time
In alignment with the Law Society’s mandate, vision, and strategic priorities, the Trust Safety department delivers a program that protects the public by helping ensure lawyers manage…
Added 13 mins ago
VC
Rehabilitation Assistant (Occupational Therapy/Physiotherapy) - Arbutus Care Centre
Vancouver Coastal Health
Vancouver, BC
- $32.84 CAD / hour
- Other
…position functions under the operational supervision of the Program Manager, the practice supervision of the Occupational Therapy and Physiotherapy Practice Coordinators and the work…
Added 13 mins ago
Quality Control Lead
Smurfit Westrock
Mississauga, ON
…accountability, and continuous improvement while supporting the Quality Manager in maintaining an effective Quality Management System (QMS) and Food Safety Management System…
Added 13 mins ago
BF
Manager Client and Case Management Services
Bc Family Maintenance Agency
Victoria, BC
- Full-time
The Manager, Client and Case Management Services reports to the Director, Client Services and Operations. This position identifies the necessary resources for achieving operational…
Added 13 mins ago
R(
Assistant Store Manager - RW&CO
Reitmans (Canada) Ltée/Ltd
Langley (City), BC · Langley, British Columbia
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…

Jobgether

Enterprise Customer Success Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Posting language: English
Posted: Oct 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.

The Enterprise Customer Success Manager will manage a portfolio of site-based accounts within a major enterprise customer relationship.

The role focuses on driving technology and services adoption while delivering measurable business value and strong customer outcomes.

You will own recurring revenue growth strategies across contracts and software subscriptions, with a strong focus on retention and expansion.

Working closely with Sales, Delivery, Distribution, and other stakeholders, you will create a seamless and collaborative customer experience.

You will use customer data and insights to identify opportunities, improve outcomes, and inform strategic account decisions.

The position combines customer advocacy, commercial acumen, data-driven decision-making, and executive-level communication.

This is an opportunity to influence long-term customer relationships in a global, technology-driven and highly collaborative environment.

Accountabilities

Manage the annual recurring revenue target and growth strategy associated with contracts and software subscriptions across an enterprise account portfolio.
Use customer success platforms and available workflow data to execute onboarding, adoption, expansion, and renewal activities tailored to each account.
Analyze customer information and business data to demonstrate the value delivered through services contracts and software subscriptions.
Communicate customer value and outcomes through regular business reviews, including Quarterly Business Reviews (QBRs), and aggregate insights at the corporate customer level.
Identify customer needs, usage patterns, and business insights to recommend changes or additions to existing services and subscription scopes.
Initiate expansion opportunities in partnership with Sales and track the effectiveness of expansion motions.
Build trusted relationships with customer stakeholders and understand their buying behaviors, business priorities, and decision-making processes.
Collaborate closely with Sales, Delivery, Distribution, and other internal teams to ensure an optimal customer experience.
Advocate for customer needs and provide feedback to portfolio teams to help improve services, offerings, and customer outcomes.
Support account retention by identifying risks, addressing customer concerns, and proactively strengthening adoption and engagement.
Develop and execute corporate-level services recurring revenue strategies aligned with customer priorities and business objectives.
Manage multiple priorities effectively while maintaining strong customer relationships, commercial performance, and service quality.

Requirements

Bachelor’s degree in Business Administration, Engineering, or a related field, or equivalent relevant professional experience.
8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Demonstrated experience increasing annual recurring revenue and developing growth strategies for services, software, or subscription-based offerings.
Experience managing enterprise customers and working across complex, matrixed organizations.
Strong understanding of customer buying behaviors, purchasing processes, and enterprise decision-making.
Experience with customer success platforms such as Gainsight and analytics tools such as Power BI is preferred.
Experience working within manufacturing, industrial automation, technology, or another complex B2B environment is an asset.
Strong commercial acumen, including the ability to build trust with Sales teams and contribute to complex contract and expansion discussions.
Ability to develop, communicate, and execute recurring revenue strategies at the corporate account level.
Strong understanding of how services are structured and delivered, with the ability to collaborate effectively with service delivery teams on behalf of customers.
Excellent written, verbal, presentation, and stakeholder communication skills, with confidence engaging individuals at multiple organizational levels.
Strong analytical and problem-solving abilities, with the capacity to translate customer data and insights into actionable recommendations.
Customer-centric mindset with the ability to understand customer requirements and position them as drivers of business strategy.
Strong collaboration and influencing skills, with the ability to motivate others and work effectively in a matrix environment.
Self-directed, organized, adaptable, and capable of managing multiple priorities simultaneously.
Professional fluency in English is required; bilingual English/French communication skills are expected for this global role.

Benefits

Remote work opportunity based in Canada, with the role aligned to the Canadian organization.
Medical and dental insurance coverage.
Health Care Spending Account, depending on the selected plan.
Employee Assistance Program.
Retirement and savings programs.
Employer savings-plan matching, including eligible Canadian savings programs.
Employer-paid defined contribution pension plan.
Paid time off and paid volunteer time.
Maternity and parental leave top-up programs.
Fitness reimbursement program.
Flexible work schedule designed to support work-life balance.
Opportunity to work with enterprise customers and cross-functional teams in a global technology environment.
Career development opportunities within a large, technology-focused organization.
A diverse, inclusive, and collaborative workplace focused on customer success and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

The posting does not provide details about the role's responsibilities. The title indicates a focus on customer success for enterprise customers.

Requirements

The posting does not specify qualifications or requirements. It identifies the role as mid-senior level.

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
Internet Marketplace Platforms
Mid-Senior Level
Full-Time

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