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Added 7 mins ago
Administrative Penalty System Clerk
City of Mississauga
Mississauga, ON
Verify that clients understand the APS process and the consequences of non-compliance as outlined in APS by-laws.
Added 7 mins ago
SP
Project Manager-Construction
Sifton Properties Limited
London, ON
- Full-time
As a Project Manager – Construction, you’ll lead high-rise and multi-residential projects from pre-construction through completion. You’ll bring together planning, design, procurement,…
Added 7 mins ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
Support IT process analysis activities, risk identification, and vulnerability mapping across various technological environments.
Added 7 mins ago
Assistant Site Manager - Travel Canada (m/f/d)
Nordex Group
AB
The role of Assistant Site Manager directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the…
Added 7 mins ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
…complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is…
Added 7 mins ago
HR
Registered Nurse - 9 East Nephrology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Reporting Relationship: Manager, 9 East & West, Medicine & Nephrology
Added 7 mins ago
CC
Retail Store Manager
Canna Cabana
Emerald Park, SK
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 7 mins ago
W
Maintenance & Engineering Manager
Weyerhaeuser
Kenora, ON
- Full-time
Weyerhaeuser is searching for a Maintenance and Engineering Manager. This position is part of the Engineered Wood Products (EWP) business and reports to the Mill Manager of the Kenora…
Added 7 mins ago
Senior Manager, FP&A
ZoomInfo Technologies LLC
Toronto, ON
As Senior Manager of FP&A, you'll own financial partnership across R&D, G&A, and Cost of Sales - working directly with the CTO, CPO, CFO, and other functional leaders as their primary…
Added 7 mins ago
WT
Manager, Internal Controls
Wealthsimple Technologies
Remote, Canada
- $116,000 to $145,000 CAD / year
- Full-time
- Remote
We are looking to expand our team with a Manager, Internal Controls to help build and run our internal controls over financial reporting (ICFR) program. This role will be instrumental in…
Added 7 mins ago
WT
Associate, Options Clearing
Wealthsimple Technologies
Remote, Canada
- $54,400 to $68,000 CAD / year
- Full-time
- Remote
Reporting to the Senior Manager, Options Clearing, you'll own the daily execution of reconciliations, settlements, and expirations across our options book. This work protects client assets…
Added 7 mins ago
R
Manager, Performance Marketing
Relay
Remote, Canada
- Full-time
- Remote
Relay is entering an exciting new chapter, and we're hiring a Manager, Performance Marketing to help shape our next stage of scale. Performance Marketing is how most small businesses first…
Added 7 mins ago
R(
Team Lead (Part time) - RW&CO Metrotown
Reitmans (Canada) Ltée/Ltd
Burnaby, BC
- Part-time
Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
Added 7 mins ago
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Associate Art Director - Characters | Directeur.trice Artistique Associé.e – Personnages
NBCUniversal
Montreal, QC
- Full-time
Added 7 mins ago
M
Sales Development Representative - Ottawa
Medfar
Ottawa, ON
- Full-time
Collaborate with the internal team and the Sales Manager on various projects aimed at optimizing sales and standing out from the competition.
Added 21 mins ago
YR
English as a Second Language (ESL)/LINC/Citizenship Instruction Instructor - Supply 2026/2027
York Region District School Board
Vaughan, ON
- Contract
…Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the various elements of the hiring process, such as…
Added 21 mins ago
DA
food services manager
Donair Affair
Langley (District), BC · Langley, BC
- Full-time
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Added 21 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 21 mins ago
PA
Senior Tax Accountant
PKF ANTARES
Calgary, AB
- Full-time
Research Canadian tax issues and prepare concise technical summaries, memoranda and recommendations for manager or partner review.
Added 21 mins ago
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Warehouse Operator Part-Time - Kelowna
Buckerfield's
Kelowna, BC
- Part-time
Serve and help customers, and process cash register transactions
Added 21 mins ago
RC
Senior Manager - International Tax Business
RSM Canada
Calgary, AB
- Full-time
RSM Canada is looking for an International Tax Senior Manager to join our team. This role provides an opportunity to join a specialty area within the firm's rapidly expanding Canadian tax…
Added 21 mins ago
SH
Registered Practical Nurse - Palliative Care (GEN) (EXTERNAL)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
Reporting to the Patient Care Manager, you will work independently within your scope of practice when the patient’s condition indicates predictable outcome and you will deliver nursing care…
Added 21 mins ago
EO
Payroll Supervisor- Field
Elections Ontario
Toronto, ON · North York, ON
- Temporary
…the integrity, security, and transparency of the electoral…
Added 21 mins ago
FM
Controller - Canadian Division
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
This is an outstanding opportunity for an experienced ambitious Assistant Controller, Accounting Manager looking to take the next step into a senior finance leadership role. Or, ideally an…
Added 21 mins ago
GS
Customer Service Representative
Gateway Services Inc.
Surrey, BC
- $23 to $26 CAD / hour
- Part-time
The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process.

Jobgether

Enterprise Customer Success Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Posting language: English
Posted: Oct 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.

The Enterprise Customer Success Manager will manage a portfolio of site-based accounts within a major enterprise customer relationship.

The role focuses on driving technology and services adoption while delivering measurable business value and strong customer outcomes.

You will own recurring revenue growth strategies across contracts and software subscriptions, with a strong focus on retention and expansion.

Working closely with Sales, Delivery, Distribution, and other stakeholders, you will create a seamless and collaborative customer experience.

You will use customer data and insights to identify opportunities, improve outcomes, and inform strategic account decisions.

The position combines customer advocacy, commercial acumen, data-driven decision-making, and executive-level communication.

This is an opportunity to influence long-term customer relationships in a global, technology-driven and highly collaborative environment.

Accountabilities

Manage the annual recurring revenue target and growth strategy associated with contracts and software subscriptions across an enterprise account portfolio.
Use customer success platforms and available workflow data to execute onboarding, adoption, expansion, and renewal activities tailored to each account.
Analyze customer information and business data to demonstrate the value delivered through services contracts and software subscriptions.
Communicate customer value and outcomes through regular business reviews, including Quarterly Business Reviews (QBRs), and aggregate insights at the corporate customer level.
Identify customer needs, usage patterns, and business insights to recommend changes or additions to existing services and subscription scopes.
Initiate expansion opportunities in partnership with Sales and track the effectiveness of expansion motions.
Build trusted relationships with customer stakeholders and understand their buying behaviors, business priorities, and decision-making processes.
Collaborate closely with Sales, Delivery, Distribution, and other internal teams to ensure an optimal customer experience.
Advocate for customer needs and provide feedback to portfolio teams to help improve services, offerings, and customer outcomes.
Support account retention by identifying risks, addressing customer concerns, and proactively strengthening adoption and engagement.
Develop and execute corporate-level services recurring revenue strategies aligned with customer priorities and business objectives.
Manage multiple priorities effectively while maintaining strong customer relationships, commercial performance, and service quality.

Requirements

Bachelor’s degree in Business Administration, Engineering, or a related field, or equivalent relevant professional experience.
8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Demonstrated experience increasing annual recurring revenue and developing growth strategies for services, software, or subscription-based offerings.
Experience managing enterprise customers and working across complex, matrixed organizations.
Strong understanding of customer buying behaviors, purchasing processes, and enterprise decision-making.
Experience with customer success platforms such as Gainsight and analytics tools such as Power BI is preferred.
Experience working within manufacturing, industrial automation, technology, or another complex B2B environment is an asset.
Strong commercial acumen, including the ability to build trust with Sales teams and contribute to complex contract and expansion discussions.
Ability to develop, communicate, and execute recurring revenue strategies at the corporate account level.
Strong understanding of how services are structured and delivered, with the ability to collaborate effectively with service delivery teams on behalf of customers.
Excellent written, verbal, presentation, and stakeholder communication skills, with confidence engaging individuals at multiple organizational levels.
Strong analytical and problem-solving abilities, with the capacity to translate customer data and insights into actionable recommendations.
Customer-centric mindset with the ability to understand customer requirements and position them as drivers of business strategy.
Strong collaboration and influencing skills, with the ability to motivate others and work effectively in a matrix environment.
Self-directed, organized, adaptable, and capable of managing multiple priorities simultaneously.
Professional fluency in English is required; bilingual English/French communication skills are expected for this global role.

Benefits

Remote work opportunity based in Canada, with the role aligned to the Canadian organization.
Medical and dental insurance coverage.
Health Care Spending Account, depending on the selected plan.
Employee Assistance Program.
Retirement and savings programs.
Employer savings-plan matching, including eligible Canadian savings programs.
Employer-paid defined contribution pension plan.
Paid time off and paid volunteer time.
Maternity and parental leave top-up programs.
Fitness reimbursement program.
Flexible work schedule designed to support work-life balance.
Opportunity to work with enterprise customers and cross-functional teams in a global technology environment.
Career development opportunities within a large, technology-focused organization.
A diverse, inclusive, and collaborative workplace focused on customer success and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

The posting does not provide details about the role's responsibilities. The title indicates a focus on customer success for enterprise customers.

Requirements

The posting does not specify qualifications or requirements. It identifies the role as mid-senior level.

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
Internet Marketplace Platforms
Mid-Senior Level
Full-Time

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