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Added 5 mins ago
T
Executive Assistant
TruStage
ON · Ontario, Canada
- Full-time
…administrative activities for multiple assigned members of senior management. Act in a confidential capacity regarding employee relations, labor relations, compensation, staffing and…
Added 5 mins ago
C
Senior Full Stack Java Developer
Citi
Mississauga, ON
- Full-time
Citi is looking for a Senior Full Stack Developer to join the Oracle Ledger Program, where you will build and maintain the common services and user interfaces that underpin critical…
Added 5 mins ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
…AI safe, governed, and scalable. We are seeking experienced Senior Engineers to help build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy…
Added 5 mins ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
BDO Digital’s Vancouver office is looking for a Senior Manager to join our Data & AI Consulting Practice team and own the following responsibilities:
Added 20 mins ago
HI
Project Manager, Private Equity and M&A Advisory
HUB International
Calgary, AB
- Full-time
…in a fast-paced environment, communicates confidently with senior stakeholders, and knows how to lead a process by bringing the right experts to the table at the right…
Added 20 mins ago
UC
Customer Insights Project Coordinator
Uniqlo Canada
Toronto, ON
- $84,000 to $92,000 CAD / year
- Full-time
Confident in presenting customer insights, findings, and recommendations to senior leadership.
Added 20 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Calgary
EY
AB · Calgary, AB
Added 20 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Vancouver
EY
Vancouver, BC
Added 20 mins ago
PG
Senior Designer, Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
We’re looking for a Senior Designer who really understands social.Based in Toronto, you’ll work for brands that want to show up in culture, not just post into thevoid. This isn’t about…
Added 31 mins ago
FS
Embedded Software Designer
Fidus Systems
Kitchener, ON
- Full-time
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 31 mins ago
S
BC Central Kitchen - Quality Assurance - Manager Quality Assurance
Sobeys
Delta, BC
- Full-time
Identify and report to senior site and Corporate Food Safety management any and all concerns (perceived or otherwise) regarding food safety and quality
Added 31 mins ago
K
Purchasing Clerk
Kinectrics
Toronto, ON
- Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 31 mins ago
G
Senior Engineer, Maintenance
Glencore
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Supervisor, Engineer the Senior Engineer, Maintenance is responsible
Added 31 mins ago
MI
Senior Technical Recruiter
Mercury Insurance
Toronto, ON · Greater Toronto Area, Canada
- Contract
Under minimum direction, the Senior Technical Recruiter manages full life cycle recruiting activities to attract and hire exceptional technical talent. This role will recruit mid-senior…
Added 33 mins ago
MC
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
- Full-time
…relationship skills. You will serve as a trusted advisor to senior banking executives, helping shape technology strategy while expanding long-term client…
Added 33 mins ago
S
Senior DevOps Engineer – AI & Data Platform
Systematix
Canada
- Contract
We are Systematix and we are currently looking for a Senior DevOps Engineer – AI & Data Platform to help modernize and automate the engineering practices supporting a rapidly growing…
Added 33 mins ago
E
Full Stack Software Developer
EPITEC
Ottawa, ON
- Contract
The developer will receive technical direction from senior engineers and architects while progressively taking ownership of well-defined platform components and features.
Added 33 mins ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Communicate architecture decisions, trade-offs, risks, and delivery impacts to senior business and technology stakeholders.
Added 33 mins ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
BDO Digital’s Vancouver office is looking for a Senior Manager to join our Data & AI Consulting Practice team and own the following responsibilities:
Added 33 mins ago
K
Senior AI Software Engineer, Agentic Systems & Data Fabric
Kinaxis
Ottawa, ON
- Full-time
…agentic AI safely reason about and act on enterprise data. As a Senior AI Software Engineer on the Data Fabric team, you will design and implement execution patterns, tool-calling…
Added 33 mins ago
B
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON
- Part-time
…AI safe, governed, and scalable. We are seeking experienced Senior Engineers to help build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy…
Added 33 mins ago
F
Staff Back End Engineer (Applications)
Forma.ai
Toronto, ON
- Full-time
…delivering core customer-facing capabilities. We are seeking a Senior Staff Backend Engineer to join our application teams and help set technical direction across multiple domains within…
Added 34 mins ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Under the leadership of the Senior Manager, Audit, you will perform audits of financial accounting, internal processes and internal operational controls to ascertain compliance with…
Added 34 mins ago
SF
Associate Director, Data Engineer
SickKids Foundation
Toronto, ON
- Full-time
As a senior hands-on technical contributor, you will set engineering standards, support platform incident response, enable self-serve analytics and AI-powered data products, and provide…
Added 34 mins ago
AS
Wealth Banker
Alterna Savings
Toronto, ON · Scarborough, ON
- Full-time
…planning and annual reviews while working in conjunction with senior wealth team members to identify opportunities for more complex needs and referring based on the Wealth Segmentation…

Jobgether

Enterprise Customer Success Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Posting language: English
Posted: Oct 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.

The Enterprise Customer Success Manager will manage a portfolio of site-based accounts within a major enterprise customer relationship.

The role focuses on driving technology and services adoption while delivering measurable business value and strong customer outcomes.

You will own recurring revenue growth strategies across contracts and software subscriptions, with a strong focus on retention and expansion.

Working closely with Sales, Delivery, Distribution, and other stakeholders, you will create a seamless and collaborative customer experience.

You will use customer data and insights to identify opportunities, improve outcomes, and inform strategic account decisions.

The position combines customer advocacy, commercial acumen, data-driven decision-making, and executive-level communication.

This is an opportunity to influence long-term customer relationships in a global, technology-driven and highly collaborative environment.

Accountabilities

Manage the annual recurring revenue target and growth strategy associated with contracts and software subscriptions across an enterprise account portfolio.
Use customer success platforms and available workflow data to execute onboarding, adoption, expansion, and renewal activities tailored to each account.
Analyze customer information and business data to demonstrate the value delivered through services contracts and software subscriptions.
Communicate customer value and outcomes through regular business reviews, including Quarterly Business Reviews (QBRs), and aggregate insights at the corporate customer level.
Identify customer needs, usage patterns, and business insights to recommend changes or additions to existing services and subscription scopes.
Initiate expansion opportunities in partnership with Sales and track the effectiveness of expansion motions.
Build trusted relationships with customer stakeholders and understand their buying behaviors, business priorities, and decision-making processes.
Collaborate closely with Sales, Delivery, Distribution, and other internal teams to ensure an optimal customer experience.
Advocate for customer needs and provide feedback to portfolio teams to help improve services, offerings, and customer outcomes.
Support account retention by identifying risks, addressing customer concerns, and proactively strengthening adoption and engagement.
Develop and execute corporate-level services recurring revenue strategies aligned with customer priorities and business objectives.
Manage multiple priorities effectively while maintaining strong customer relationships, commercial performance, and service quality.

Requirements

Bachelor’s degree in Business Administration, Engineering, or a related field, or equivalent relevant professional experience.
8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Demonstrated experience increasing annual recurring revenue and developing growth strategies for services, software, or subscription-based offerings.
Experience managing enterprise customers and working across complex, matrixed organizations.
Strong understanding of customer buying behaviors, purchasing processes, and enterprise decision-making.
Experience with customer success platforms such as Gainsight and analytics tools such as Power BI is preferred.
Experience working within manufacturing, industrial automation, technology, or another complex B2B environment is an asset.
Strong commercial acumen, including the ability to build trust with Sales teams and contribute to complex contract and expansion discussions.
Ability to develop, communicate, and execute recurring revenue strategies at the corporate account level.
Strong understanding of how services are structured and delivered, with the ability to collaborate effectively with service delivery teams on behalf of customers.
Excellent written, verbal, presentation, and stakeholder communication skills, with confidence engaging individuals at multiple organizational levels.
Strong analytical and problem-solving abilities, with the capacity to translate customer data and insights into actionable recommendations.
Customer-centric mindset with the ability to understand customer requirements and position them as drivers of business strategy.
Strong collaboration and influencing skills, with the ability to motivate others and work effectively in a matrix environment.
Self-directed, organized, adaptable, and capable of managing multiple priorities simultaneously.
Professional fluency in English is required; bilingual English/French communication skills are expected for this global role.

Benefits

Remote work opportunity based in Canada, with the role aligned to the Canadian organization.
Medical and dental insurance coverage.
Health Care Spending Account, depending on the selected plan.
Employee Assistance Program.
Retirement and savings programs.
Employer savings-plan matching, including eligible Canadian savings programs.
Employer-paid defined contribution pension plan.
Paid time off and paid volunteer time.
Maternity and parental leave top-up programs.
Fitness reimbursement program.
Flexible work schedule designed to support work-life balance.
Opportunity to work with enterprise customers and cross-functional teams in a global technology environment.
Career development opportunities within a large, technology-focused organization.
A diverse, inclusive, and collaborative workplace focused on customer success and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

The posting does not provide details about the role's responsibilities. The title indicates a focus on customer success for enterprise customers.

Requirements

The posting does not specify qualifications or requirements. It identifies the role as mid-senior level.

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
Internet Marketplace Platforms
Mid-Senior Level
Full-Time

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