Jobs in Canada

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Added 1 hour ago
KC
Project Manager, IT
KPMG Canada
Vaughan, ON
- Full-time
Develop and deliver progress reports and presentations to various audiences, including project teams, sponsors, senior leadership and key stakeholders
Added 1 hour ago
KC
Project Manager, IT
KPMG Canada
Toronto, ON
- Full-time
Develop and deliver progress reports and presentations to various audiences, including project teams, sponsors, senior leadership and key stakeholders
Added 1 hour ago
OT
Lead Automation Architect
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
This is a senior individual contributor role with strong technical leadership influence, ideal for someone who enjoys working at the intersection of platform development, SRE, and…
Added 1 hour ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…you'll leverage your technical expertise in data engineering and software development to build the digital tools, platforms, and data solutions that power our advisory capabilities,…
Added 2 hours ago
SL
Senior Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Data Science, as a Senior Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in…
Added 2 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…are the default way engineers design, build, test, and review software, not an optional accelerant a few people…
Added 4 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
Au sein du service des données de Mistplay, l'analyste de données sénior I, Produit jouera un rôle crucial dans l'amélioration de la performance commerciale de Mistplay grâce à une analyse…
Added 4 hours ago
Director, Water and Wastewater Infrastructure Management
Region of Waterloo
Kitchener, ON
Provides professional advice to senior management, other engineering-related divisions, the CAO, Regional Chair, and Council.
Added 4 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 4 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
Added 4 hours ago
A
Senior Machine Learning Developer, 3D Geometry & Multimodal AI
Autodesk
Montreal, QC
- Full-time
We are seeking a Senior Machine Learning Developer to design, develop, and deploy machine learning solutions for next-generation AI-powered capabilities within Autodesk products. The ideal…
Added 4 hours ago
A
Senior Machine Learning Developer, 3D Geometry & Multimodal AI
Autodesk
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a Senior Machine Learning Developer to design, develop, and deploy machine learning solutions for next-generation AI-powered capabilities within Autodesk products. The ideal…
Added 5 hours ago
GC
Technician, MiningNew
Glencore Canada
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, Geotech the Mine technician will participate in a variety of tasks, such as: Drone photogrammetric surveys, field layout and interaction with…
Added 5 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 5 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 5 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 5 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 5 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
Added 5 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
Added 5 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 5 hours ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 5 hours ago
CG
Manager, Risk Modelling
Canada Guaranty
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Effectively communicate findings and insights to Executives and senior management in a concise and easy-to-understand way.
Added 5 hours ago
C
Senior .NET Azure Developer
Cognizant
Toronto, ON
- Full-time
As a Senior .NET Azure Developer, you will make an impact by designing and developing end-to-end business applications that integrate AI-driven capabilities with core enterprise workflows.…
Added 5 hours ago
B&
Lead, AI Engineering
Bain & Company
Zurich, ON
- Full-time
…through to production deployment - collaborating closely with senior engineers, product managers, and data scientists. This is a hands-on individual contributor role with growing influence…
Added 6 hours ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated ability to communicate with senior management across IT and business.

Jobgether

Enterprise Customer Success Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Posting language: English
Posted: Oct 5, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.

The Enterprise Customer Success Manager will manage a portfolio of site-based accounts within a major enterprise customer relationship.

The role focuses on driving technology and services adoption while delivering measurable business value and strong customer outcomes.

You will own recurring revenue growth strategies across contracts and software subscriptions, with a strong focus on retention and expansion.

Working closely with Sales, Delivery, Distribution, and other stakeholders, you will create a seamless and collaborative customer experience.

You will use customer data and insights to identify opportunities, improve outcomes, and inform strategic account decisions.

The position combines customer advocacy, commercial acumen, data-driven decision-making, and executive-level communication.

This is an opportunity to influence long-term customer relationships in a global, technology-driven and highly collaborative environment.

Accountabilities

Manage the annual recurring revenue target and growth strategy associated with contracts and software subscriptions across an enterprise account portfolio.
Use customer success platforms and available workflow data to execute onboarding, adoption, expansion, and renewal activities tailored to each account.
Analyze customer information and business data to demonstrate the value delivered through services contracts and software subscriptions.
Communicate customer value and outcomes through regular business reviews, including Quarterly Business Reviews (QBRs), and aggregate insights at the corporate customer level.
Identify customer needs, usage patterns, and business insights to recommend changes or additions to existing services and subscription scopes.
Initiate expansion opportunities in partnership with Sales and track the effectiveness of expansion motions.
Build trusted relationships with customer stakeholders and understand their buying behaviors, business priorities, and decision-making processes.
Collaborate closely with Sales, Delivery, Distribution, and other internal teams to ensure an optimal customer experience.
Advocate for customer needs and provide feedback to portfolio teams to help improve services, offerings, and customer outcomes.
Support account retention by identifying risks, addressing customer concerns, and proactively strengthening adoption and engagement.
Develop and execute corporate-level services recurring revenue strategies aligned with customer priorities and business objectives.
Manage multiple priorities effectively while maintaining strong customer relationships, commercial performance, and service quality.

Requirements

Bachelor’s degree in Business Administration, Engineering, or a related field, or equivalent relevant professional experience.
8+ years of experience working with customers in commercial, sales, technical, customer success, or related business environments.
Demonstrated experience increasing annual recurring revenue and developing growth strategies for services, software, or subscription-based offerings.
Experience managing enterprise customers and working across complex, matrixed organizations.
Strong understanding of customer buying behaviors, purchasing processes, and enterprise decision-making.
Experience with customer success platforms such as Gainsight and analytics tools such as Power BI is preferred.
Experience working within manufacturing, industrial automation, technology, or another complex B2B environment is an asset.
Strong commercial acumen, including the ability to build trust with Sales teams and contribute to complex contract and expansion discussions.
Ability to develop, communicate, and execute recurring revenue strategies at the corporate account level.
Strong understanding of how services are structured and delivered, with the ability to collaborate effectively with service delivery teams on behalf of customers.
Excellent written, verbal, presentation, and stakeholder communication skills, with confidence engaging individuals at multiple organizational levels.
Strong analytical and problem-solving abilities, with the capacity to translate customer data and insights into actionable recommendations.
Customer-centric mindset with the ability to understand customer requirements and position them as drivers of business strategy.
Strong collaboration and influencing skills, with the ability to motivate others and work effectively in a matrix environment.
Self-directed, organized, adaptable, and capable of managing multiple priorities simultaneously.
Professional fluency in English is required; bilingual English/French communication skills are expected for this global role.

Benefits

Remote work opportunity based in Canada, with the role aligned to the Canadian organization.
Medical and dental insurance coverage.
Health Care Spending Account, depending on the selected plan.
Employee Assistance Program.
Retirement and savings programs.
Employer savings-plan matching, including eligible Canadian savings programs.
Employer-paid defined contribution pension plan.
Paid time off and paid volunteer time.
Maternity and parental leave top-up programs.
Fitness reimbursement program.
Flexible work schedule designed to support work-life balance.
Opportunity to work with enterprise customers and cross-functional teams in a global technology environment.
Career development opportunities within a large, technology-focused organization.
A diverse, inclusive, and collaborative workplace focused on customer success and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

The posting does not provide details about the role's responsibilities. The title indicates a focus on customer success for enterprise customers.

Requirements

The posting does not specify qualifications or requirements. It identifies the role as mid-senior level.

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Customer Success
Internet Marketplace Platforms
Mid-Senior Level
Full-Time

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