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Added 10 mins ago
Senior Product Manager
Maple
Toronto, ON
Full-time
As we continue to scale the delivery of care to Maple members, we’re looking for a Senior Product Manager to lead Maple’s provider experience - the product engine, supply-side tools, and…
Added 10 mins ago
Corporate Store Manager (Campus Towers, 16-month contract)
Booster Juice
Edmonton, AB
Booster Juice is opening Hiring for a Corporate Store Manager (Maternity leave coverage 16-month contract) to help lead our Campus Towers location.
Added 23 mins ago
Deputy Centre Manager – Dorchester
SWRAC
Dorchester, ON
Full-time
The Deputy Centre Manager plays a key role in supporting the effective day-to-day management of the centre, ensuring high-quality education, learner support, safeguarding and operational…
Added 23 mins ago
Geotechnical Design Manager, for COWI in North America
COWI
Surrey, BC
Full-time
…seismic disciplines. In this role, the Coordination Lead will support the FRTP Project Manager in coordinating between the Client and Design-Builder, and the COWI geotechnical…
Added 23 mins ago
Geotechnical Design Manager, for COWI in North America
COWI
North Vancouver, BC
Full-time
…seismic disciplines. In this role, the Coordination Lead will support the FRTP Project Manager in coordinating between the Client and Design-Builder, and the COWI geotechnical…
Added 23 mins ago
General Surface Labourer
Barminco
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Full-time
Reporting to the Project Manager or designate, initially based on the surface, the General Surface Labourer is responsible for supporting safe and efficient site operations through…
Added 23 mins ago
Technical Product Owner, AI-Enabled Enterprise Solutions
TD
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Full-time
Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
Added 23 mins ago
Underground Shift Supervisor
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Dease Lake 9, BC
Full-time
Reporting to the Project Manager (or designate), the Shift Supervisor is responsible for ensuring the safety of all underground personnel and day to day activities in the underground mine.…
Added 23 mins ago
Project Engineer
Barminco
Dease Lake 9, BC
Full-time
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Added 23 mins ago
Information Technology Application Analyst
Canada Cartage
Calgary, AB
Full-time
Support process mapping and SOP building for business processes undertaken using the application set.
Added 23 mins ago
Project Coordinator
Insight Global
Calgary, AB
Full-time
…the commercial construction industry. This individual will support the successful delivery of commercial construction projects by assisting Project Managers and Site Superintendents…
Added 23 mins ago
Manager, Sales Compensation
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
Reporting to the Director, Strategic HRBP, the Manager, Sales Compensation is responsible for the design, governance, administration, and continuous enhancement of Aviso's sales…
Added 23 mins ago
MANAGER COMMUNICATIONS, Issues Management #67265
City of Toronto
Toronto, ON
Full-time
Reporting to the Director, Media Relations and Issues Management, the Manager Communications, Issues Management role plays a critical part in shaping how the City anticipates, responds to,…
Added 23 mins ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…focused on delivering excellent patient care. The incumbent will support the manager in overseeing all aspects of modality operations including: quality management; staff productivity and…
Added 23 mins ago
Marketing Department Manager
Small World Music
Toronto, ON
Contract
Small World Music is looking for an experienced Marketing Department Manager to lead and develop our Marketing Department at an important point in the organization’s evolution. As the…
Added 23 mins ago
Unit Clerk - Ambulatory Care
Shared Health-Soins Communs
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Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
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Personal Banker Future Opportunities in Edmonton - Mandarin and/or Cantonese Language Skills as an Asset
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Proficiency in software tools including MS Office, and internet application
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Registered Nurse (N2) - Specialty Resource Team
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Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 23 mins ago
Operations Manager
IntouchCX
Winnipeg, MB
Full-time
We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will…
Added 23 mins ago
Registered Nurse (N2) - Emergency
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Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 23 mins ago
Accounts Receivable Credit Manager
Robert Half
AB · Edmonton, AB
$70,000 to $90,000 CAD / year
Full-time
Manage the customer accounts receivable and collections process from payment application through to follow-up and resolution
Added 25 mins ago
Spécialiste des Ventes Territorial
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Forte aptitude à coordonner efficacement avec les équipes des Ventes, du Support Technique/Application et du Service.
Added 25 mins ago
Teacher
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Mount Forest, ON
…position reports to the Child Care Centre Supervisor and the Manager of Directly Operated Programmes and is responsible for ensuring all relevant legislative requirements, policies and…
Added 25 mins ago
Quality Improvement Specialist
Halton Region
Oakville, ON
Reporting to the Manager, CQI Risk Management, the Quality Improvement Specialist supports the development, implementation, and evaluation of continuous quality improvement initiatives…
Added 25 mins ago
Student, Facilities Coordinator (Winter 2027)
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
Reporting to the Senior Operations Manager, the Facilities Coordinator, Co-op will support the Corporate Real Estate (CRE) team, Workplace Solutions and provide on-site support to business…

Jobgether

Field Patient Support Services Manager

Canada

Pay: $92,100 to $153,500 CAD / year
Job type: Full-time
Experience: At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Posting language: English
Posted: Oct 2, 2026

Apply About employer

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Patient Support Services Manager based in Canada.

This is a field-based, non-commercial leadership role focused on improving patient access to advanced therapies across Ontario.

You will serve as a key liaison between specialty pharmacies, healthcare professionals, infusion clinics, and internal teams.

The role centers on identifying and resolving access barriers, reducing treatment delays, and improving the overall patient journey.

You will use your expertise in reimbursement, specialty pharmacy services, and healthcare operations to develop practical solutions.

The position combines relationship management, territory leadership, analytics, compliance, and continuous improvement.

You will work independently while collaborating closely with diverse stakeholders across the healthcare ecosystem.

Regular travel throughout Ontario is required, making this an ideal opportunity for a patient-focused healthcare professional who thrives in a dynamic field environment.

Accountabilities

Act as the primary field contact for specialty pharmacies, infusion clinics, physicians, nurses, clinic administrators, and other healthcare stakeholders across the assigned territory.
Monitor patient access and treatment initiation, proactively identifying and resolving operational barriers related to enrollment, reimbursement, scheduling, infusion coordination, and ongoing therapy.
Develop practical, compliant solutions that improve patient journeys and facilitate timely access to therapies.
Build and maintain trusted relationships with healthcare professionals, specialty pharmacies, infusion networks, and healthcare organizations.
Provide expertise on specialty pharmacy processes, patient access pathways, reimbursement, and operational support.
Collaborate with internal teams and external partners to address complex access issues, treatment delays, service concerns, and other escalations.
Participate in appropriate customer and cross-functional meetings, providing patient access expertise and supporting discussions around treatment access and operational processes.
Monitor specialty pharmacy KPIs, patient access metrics, and service levels, using data and field insights to identify trends and improvement opportunities.
Develop and implement action plans to address service gaps and continuously improve patient support operations.
Share territory insights, stakeholder feedback, access challenges, and operational recommendations with department leadership.
Support vendor oversight by identifying service-quality issues and escalating concerns appropriately.
Maintain accurate records and reports relating to patient support activities and operational issues.
Ensure activities comply with applicable policies, privacy requirements, healthcare regulations, industry codes, and pharmacovigilance procedures, including appropriate reporting of adverse events and product complaints.
Maintain current knowledge of patient support services, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare environment through ongoing professional development.

Requirements

University degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline.
At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Demonstrated experience working with healthcare professionals, healthcare institutions, specialty pharmacies, or similar stakeholders.
Experience resolving complex operational issues and developing customer-focused solutions.
Strong knowledge of specialty pharmacy, infusion clinics, biologic therapies, reimbursement processes, and patient access pathways is strongly preferred.
Exceptional relationship-building and customer service skills, with the ability to establish trust across diverse stakeholder groups.
Strong problem-solving, critical-thinking, and analytical capabilities, including the ability to use data to identify issues and trends.
Demonstrated ability to influence without direct authority and collaborate effectively across cross-functional teams.
Excellent communication, presentation, organizational, and project management skills.
Ability to manage ambiguity, competing priorities, and changing requirements in a fast-paced environment.
Strong understanding of healthcare compliance, privacy requirements, and applicable industry codes.
Demonstrated commitment to patient-centricity, operational excellence, and high-quality service delivery.
Willingness and ability to travel regularly throughout Ontario as part of a field-based role.
Bilingual English/French skills are considered an asset.

Benefits

Annual base salary ranging from $92,100 to $153,500 CAD.
Regular, full-time employment.
Field-based work arrangement covering Ontario.
Opportunity to contribute directly to improving patient access and treatment experiences.
Collaborative environment involving healthcare professionals, specialty pharmacies, clinics, and cross-functional teams.
Opportunities for ongoing professional development and continued expertise-building in patient support and healthcare access.
Accessibility and accommodation support available throughout the recruitment process.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Lead field relationships with specialty pharmacies, infusion clinics, healthcare professionals, and other stakeholders across Ontario, resolving operational barriers that delay patient enrollment, reimbursement, scheduling, and treatment. Monitor service metrics, develop improvement plans, share territory insights, support vendor oversight, and ensure patient support activities comply with applicable regulations and policies.

Requirements

Requires a university degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline, plus at least five years of relevant healthcare or pharmaceutical experience. Candidates should bring stakeholder relationship skills, knowledge of patient access and reimbursement processes, strong analytical and problem-solving abilities, compliance awareness, and willingness to travel regularly throughout Ontario; English/French bilingualism is an asset.

Skills

Patient Access
Specialty Pharmacy
Reimbursement
Healthcare Operations
Problem-Solving
Data Analysis
Cross-Functional Collaboration
Compliance
Privacy Requirements
Project Management
Communication
Presentation Skills
Vendor Oversight
Infusion Coordination
Patient Support Services

Benefits

Professional Development Opportunities
Accessibility and Accommodation Support

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Patient Support Services
Specialty Pharmacy
Reimbursement
Infusion Clinics
Biologic Therapies
Patient Access Pathways
Healthcare Operations
Treatment Initiation
Enrollment
Infusion Coordination
Healthcare Professionals
Stakeholder Management
Operational Barriers
Patient Journey
KPI Monitoring
Patient Access Metrics
Service Levels
Data Analysis
Continuous Improvement
Action Plans
Vendor Oversight
Pharmacovigilance
Adverse Event Reporting
Product Complaints
Healthcare Compliance
Privacy Requirements
Industry Codes
Canadian Healthcare
Territory Leadership

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