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Added 10 mins ago
TH
Lumber Sales Associate Part-Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 10 mins ago
LC
Engineer - Program Manager
Linamar Corporation
Guelph, ON
- Full-time
manager assigned to a task or project acting as a key customer contact to develop a clear understanding
Added 24 mins ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 24 mins ago
TU
Finance and Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…contracts. Administratively, they provide operations support to the Manager, Finance and Administration and the Manager, Membership…
Added 24 mins ago
NB
Account Manager Commercial Banking
National Bank of Canada
Quebec, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 24 mins ago
NB
Senior Wealth Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
…investment advisory team focused on delivering an exceptional client experience. You will work closely with investment advisors, a portfolio manager and other professionals, playing an…
Added 24 mins ago
NB
Senior Wealth Associate
National Bank of Canada
Toronto, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with an investment advisor to offer an exceptional client experience. Collaboration and…
Added 24 mins ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 24 mins ago
DT
Heavy Duty Mechanics - 7 days on/off
Diamond Truck Centre - Langley
Fort McMurray, AB
- $51 to $77.5 CAD / hour
- Full-time
Become familiar with and comply with the company’s safety manual and report any unsafe practices to a supervisor or manager
Added 24 mins ago
NB
Senior Analyst - SSI Expert
National Bank of Canada
Montreal, QC
- Full-time
…of approximately 160 colleagues and report to an Operations Manager. Our team stands out for its expertise in derivative products and settlement processes, its collaborative mindset, and…
Added 24 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Sainte-Thérèse, QC
- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
Added 24 mins ago
NB
Wealth Associate
National Bank of Canada
Winnipeg, MB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 24 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 24 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 55 mins ago
AH
Administrative Support III
Alberta Health Services
Wetaskiwin, AB
- Part-time
…required. Test will be administered. Two years of practical office experience. Ability to work collaboratively with managers & staff from various departments. Examples of exceptional…
Added 55 mins ago
EG
Business Development Manager - Power Transmission
EMAGE Group
Canada
- Full-time
Relevant experience in positions such as Project Manager, Project Director, Business Development Manager, BD Director, Commercial Director, or Business Director.
Added 55 mins ago
TH
Lumber Sales Associate Part-Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
…position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock…
Added 55 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 55 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the Tsuut’ina lens; this occupation helps to build the “Little Chief Restaurant” as an Indigenous experience for our customers through a ‘customer comes first’ attitude by providing…
Added 55 mins ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
…alignment of operational needs, business requirements, and customer service…
Added 55 mins ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 55 mins ago
S
Healthcare IT Project Manager
Sectra
Vancouver, BC
- Full-time
5+ years of experience in a project manager capacity
Added 55 mins ago
BV
CUSTOMER SERVICE ASSISTANT
Bureau Veritas | Marine & Offshore
AB · Edmonton, AB
- Full-time
Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
Added 55 mins ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Manager, Patient Food Services, the Supervisor has responsibility for maintaining operations at the site level, aligning AHS, NFS and site priorities with the delivery of…
Added 55 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…

Closed listing

Jobgether

Field Patient Support Services Manager

Canada

$92,100 to $153,500 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $92,100 to $153,500 CAD / year
Job type: Full-time
Experience: At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Patient Support Services Manager based in Canada.

This is a field-based, non-commercial leadership role focused on improving patient access to advanced therapies across Ontario.

You will serve as a key liaison between specialty pharmacies, healthcare professionals, infusion clinics, and internal teams.

The role centers on identifying and resolving access barriers, reducing treatment delays, and improving the overall patient journey.

You will use your expertise in reimbursement, specialty pharmacy services, and healthcare operations to develop practical solutions.

The position combines relationship management, territory leadership, analytics, compliance, and continuous improvement.

You will work independently while collaborating closely with diverse stakeholders across the healthcare ecosystem.

Regular travel throughout Ontario is required, making this an ideal opportunity for a patient-focused healthcare professional who thrives in a dynamic field environment.

Accountabilities

Act as the primary field contact for specialty pharmacies, infusion clinics, physicians, nurses, clinic administrators, and other healthcare stakeholders across the assigned territory.
Monitor patient access and treatment initiation, proactively identifying and resolving operational barriers related to enrollment, reimbursement, scheduling, infusion coordination, and ongoing therapy.
Develop practical, compliant solutions that improve patient journeys and facilitate timely access to therapies.
Build and maintain trusted relationships with healthcare professionals, specialty pharmacies, infusion networks, and healthcare organizations.
Provide expertise on specialty pharmacy processes, patient access pathways, reimbursement, and operational support.
Collaborate with internal teams and external partners to address complex access issues, treatment delays, service concerns, and other escalations.
Participate in appropriate customer and cross-functional meetings, providing patient access expertise and supporting discussions around treatment access and operational processes.
Monitor specialty pharmacy KPIs, patient access metrics, and service levels, using data and field insights to identify trends and improvement opportunities.
Develop and implement action plans to address service gaps and continuously improve patient support operations.
Share territory insights, stakeholder feedback, access challenges, and operational recommendations with department leadership.
Support vendor oversight by identifying service-quality issues and escalating concerns appropriately.
Maintain accurate records and reports relating to patient support activities and operational issues.
Ensure activities comply with applicable policies, privacy requirements, healthcare regulations, industry codes, and pharmacovigilance procedures, including appropriate reporting of adverse events and product complaints.
Maintain current knowledge of patient support services, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare environment through ongoing professional development.

Requirements

University degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline.
At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Demonstrated experience working with healthcare professionals, healthcare institutions, specialty pharmacies, or similar stakeholders.
Experience resolving complex operational issues and developing customer-focused solutions.
Strong knowledge of specialty pharmacy, infusion clinics, biologic therapies, reimbursement processes, and patient access pathways is strongly preferred.
Exceptional relationship-building and customer service skills, with the ability to establish trust across diverse stakeholder groups.
Strong problem-solving, critical-thinking, and analytical capabilities, including the ability to use data to identify issues and trends.
Demonstrated ability to influence without direct authority and collaborate effectively across cross-functional teams.
Excellent communication, presentation, organizational, and project management skills.
Ability to manage ambiguity, competing priorities, and changing requirements in a fast-paced environment.
Strong understanding of healthcare compliance, privacy requirements, and applicable industry codes.
Demonstrated commitment to patient-centricity, operational excellence, and high-quality service delivery.
Willingness and ability to travel regularly throughout Ontario as part of a field-based role.
Bilingual English/French skills are considered an asset.

Benefits

Annual base salary ranging from $92,100 to $153,500 CAD.
Regular, full-time employment.
Field-based work arrangement covering Ontario.
Opportunity to contribute directly to improving patient access and treatment experiences.
Collaborative environment involving healthcare professionals, specialty pharmacies, clinics, and cross-functional teams.
Opportunities for ongoing professional development and continued expertise-building in patient support and healthcare access.
Accessibility and accommodation support available throughout the recruitment process.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About employer

More about this job

Responsibilities

Lead field relationships with specialty pharmacies, infusion clinics, healthcare professionals, and other stakeholders across Ontario, resolving operational barriers that delay patient enrollment, reimbursement, scheduling, and treatment. Monitor service metrics, develop improvement plans, share territory insights, support vendor oversight, and ensure patient support activities comply with applicable regulations and policies.

Requirements

Requires a university degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline, plus at least five years of relevant healthcare or pharmaceutical experience. Candidates should bring stakeholder relationship skills, knowledge of patient access and reimbursement processes, strong analytical and problem-solving abilities, compliance awareness, and willingness to travel regularly throughout Ontario; English/French bilingualism is an asset.

Skills

Patient Access
Specialty Pharmacy
Reimbursement
Healthcare Operations
Problem-Solving
Data Analysis
Cross-Functional Collaboration
Compliance
Privacy Requirements
Project Management
Communication
Presentation Skills
Vendor Oversight
Infusion Coordination
Patient Support Services

Benefits

Professional Development Opportunities
Accessibility and Accommodation Support

Visa sponsorship

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Keywords

Patient Access
Patient Support Services
Specialty Pharmacy
Reimbursement
Infusion Clinics
Biologic Therapies
Patient Access Pathways
Healthcare Operations
Treatment Initiation
Enrollment
Infusion Coordination
Healthcare Professionals
Stakeholder Management
Operational Barriers
Patient Journey
KPI Monitoring
Patient Access Metrics
Service Levels
Data Analysis
Continuous Improvement
Action Plans
Vendor Oversight
Pharmacovigilance
Adverse Event Reporting
Product Complaints
Healthcare Compliance
Privacy Requirements
Industry Codes
Canadian Healthcare
Territory Leadership

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