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Added 1 hour ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
…across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we…
Added 1 hour ago
BC
Warehouse Coordinator
BELFOR CANADA INC.
Toronto, ON
- $25 to $28 CAD / hour
- Full-time
Personal Development Support: BELFOR encourages continual growth and supports employees’ professional development through educational opportunities, certifications, and skills enhancement,…
Added 1 hour ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Maintain a professional and courteous manner while effectively communicating complex information to customers with varying levels of financial literacy.
Added 2 hours ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB
- Part-time
If you are interested in working within an inter-professional team playing a key role in linking the needs of Rural Home & Community Care clients with appropriate health and community…
Added 3 hours ago
TA
Outside Sales Representative
The Acquisition Group
AB
- Full-time
We're hiring sales representatives to represent our client, TELUS, through direct residential sales across Edmonton. Whether you're starting your career or looking for a fresh opportunity,…
Added 4 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
This Regular Full Time opportunity will be based out of our project site office at 18050 James Hill Drive in Surrey, BC.
Added 4 hours ago
K
Manager, Tax
KPMG
Kamloops, BC
- Full-time
…requirements. Your organizational skills will enable you to direct the work of junior staff, including reviewing their work for accuracy and completeness. Additionally, you will research…
Added 4 hours ago
K
Senior Manager, Tax
KPMG
Kamloops, BC
- Full-time
…requirements. Your organizational skills will enable you to direct the work of junior staff, including reviewing their work for accuracy and completeness. Additionally, you will research…
Added 4 hours ago
RM
Infection Control Practitioner
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Department of Infection Prevention & Control is currently seeking a Temporary Full-Time Infection Control Practitioner Nurse to join their team.
Added 4 hours ago
WG
Accounting Analyst
Walter Group
Westmount, QC
- Full-time
…of Finance and Corporate Projects, this role will handle the full accounting cycle of the partnerships and general partner entities, support fund and corporate accounting more broadly,…
Added 6 hours ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
…MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.…
Added 6 hours ago
AI
Bilingual Customer Experience Representative - Overnight and Weekend
Ainsworth Inc
Ottawa, ON
- Full-time
Ability to plan and manage work under time constraints, without direct supervision
Added 8 hours ago
PH
REGISTERED MASSAGE THERAPIST – TORONTO, ON
PhysioPlus Health Group
Toronto, ON
- Part-time
Are you looking for a clinic with a fun and supportive environment, with opportunities for growth and full administrative support? Then PhysioPlus Health Group is looking for you!
Added 9 hours ago
WS
Team Lead - Fixed Term
WCG Services
Kelowna, BC
- Full-time
…position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence…
Added 9 hours ago
TS
Program Coordinator & Facilitator
The Salvation Army in Canada
Vancouver, BC
- Full-time
TERMS : Regular, Full-time (37.50 hours/week)
Added 10 hours ago
TS
Program Coordinator & Facilitator
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Deborah's Gate
- Full-time
TERMS : Regular, Full-time (37.50 hours/week)
Added 11 hours ago
ST
Individual and Family Therapist
Strides Toronto
Toronto, ON
- $39.75 to $46.09 CAD / hour
- Contract
This is an existing vacancy for a full-time contract Individual and Family Therapist for the Intensive In-Home Treatment (IIHT) program.
Added 11 hours ago
ST
Executive Assistant
Strides Toronto
Scarborough Bluffs Park, ON
- $51,699 to $60,202 CAD / year
- Full-time
This is an existing vacancy for a full-time permanent Executive Assistant (EA) that develops and maintains systems that support the smooth and effective operation of the offices of the VP,…
Added 11 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
…Corporation’s target competitive market position while ensuring full regulatory compliance and alignment with the corporate…
Added 13 hours ago
CC
Regional Overdose Prevention Specialist
Cheatham County Community Enhancement Coalition
ON · Regional Municipality of York, ON
- Full-time
Provide training to community and professional groups, law enforcement, first responders, pharmacist, treatment providers, key stakeholders, and general public on topics such as stigma…
Added 13 hours ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
…commitments by taking an inclusive approach that prioritizes both professional responsibilities as well as individual needs like family time or hobbies outside work…
Added 13 hours ago
IO
Upstream Engineer - Students Seeking Opportunities
Imperial Oil
Calgary, AB
- Full-time
Currently enrolled in a University program and returning to full-time studies after the work term
Added 13 hours ago
RM
Infection Control Practitioner
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Department of Infection Prevention & Control is currently seeking a Temporary Full-Time Infection Control Practitioner Nurse to join their team.
Added 14 hours ago
PR
Part-Time Educational Assistant
Peace River School Division
Nampa, AB
- Part-time
The Peace River School Division is seeking applications for a Part-Time (0.25 F.T.E.) Educational Assistant (PUF) at Nampa Public School. This position will commence on October 12, 2026 and…
Added 14 hours ago
LC
Full-time Educational Assistant (Temporary Position) - Holy Cross Elementary School
Lakeland Catholic School Division
Cold Lake, AB
- Full-time
Lakeland Catholic School Division is currently seeking a full-time Educational Assistant to support students at Holy Cross Elementary School in Cold Lake, AB for the 2026-2027 school year.…

Jobgether

Field Patient Support Services Manager

Canada

$92,100 to $153,500 CAD / year · Full-time

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Job details

Pay: $92,100 to $153,500 CAD / year
Job type: Full-time
Experience: At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Posting language: English
Posted: Oct 2, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Patient Support Services Manager based in Canada.

This is a field-based, non-commercial leadership role focused on improving patient access to advanced therapies across Ontario.

You will serve as a key liaison between specialty pharmacies, healthcare professionals, infusion clinics, and internal teams.

The role centers on identifying and resolving access barriers, reducing treatment delays, and improving the overall patient journey.

You will use your expertise in reimbursement, specialty pharmacy services, and healthcare operations to develop practical solutions.

The position combines relationship management, territory leadership, analytics, compliance, and continuous improvement.

You will work independently while collaborating closely with diverse stakeholders across the healthcare ecosystem.

Regular travel throughout Ontario is required, making this an ideal opportunity for a patient-focused healthcare professional who thrives in a dynamic field environment.

Accountabilities

Act as the primary field contact for specialty pharmacies, infusion clinics, physicians, nurses, clinic administrators, and other healthcare stakeholders across the assigned territory.
Monitor patient access and treatment initiation, proactively identifying and resolving operational barriers related to enrollment, reimbursement, scheduling, infusion coordination, and ongoing therapy.
Develop practical, compliant solutions that improve patient journeys and facilitate timely access to therapies.
Build and maintain trusted relationships with healthcare professionals, specialty pharmacies, infusion networks, and healthcare organizations.
Provide expertise on specialty pharmacy processes, patient access pathways, reimbursement, and operational support.
Collaborate with internal teams and external partners to address complex access issues, treatment delays, service concerns, and other escalations.
Participate in appropriate customer and cross-functional meetings, providing patient access expertise and supporting discussions around treatment access and operational processes.
Monitor specialty pharmacy KPIs, patient access metrics, and service levels, using data and field insights to identify trends and improvement opportunities.
Develop and implement action plans to address service gaps and continuously improve patient support operations.
Share territory insights, stakeholder feedback, access challenges, and operational recommendations with department leadership.
Support vendor oversight by identifying service-quality issues and escalating concerns appropriately.
Maintain accurate records and reports relating to patient support activities and operational issues.
Ensure activities comply with applicable policies, privacy requirements, healthcare regulations, industry codes, and pharmacovigilance procedures, including appropriate reporting of adverse events and product complaints.
Maintain current knowledge of patient support services, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare environment through ongoing professional development.

Requirements

University degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline.
At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Demonstrated experience working with healthcare professionals, healthcare institutions, specialty pharmacies, or similar stakeholders.
Experience resolving complex operational issues and developing customer-focused solutions.
Strong knowledge of specialty pharmacy, infusion clinics, biologic therapies, reimbursement processes, and patient access pathways is strongly preferred.
Exceptional relationship-building and customer service skills, with the ability to establish trust across diverse stakeholder groups.
Strong problem-solving, critical-thinking, and analytical capabilities, including the ability to use data to identify issues and trends.
Demonstrated ability to influence without direct authority and collaborate effectively across cross-functional teams.
Excellent communication, presentation, organizational, and project management skills.
Ability to manage ambiguity, competing priorities, and changing requirements in a fast-paced environment.
Strong understanding of healthcare compliance, privacy requirements, and applicable industry codes.
Demonstrated commitment to patient-centricity, operational excellence, and high-quality service delivery.
Willingness and ability to travel regularly throughout Ontario as part of a field-based role.
Bilingual English/French skills are considered an asset.

Benefits

Annual base salary ranging from $92,100 to $153,500 CAD.
Regular, full-time employment.
Field-based work arrangement covering Ontario.
Opportunity to contribute directly to improving patient access and treatment experiences.
Collaborative environment involving healthcare professionals, specialty pharmacies, clinics, and cross-functional teams.
Opportunities for ongoing professional development and continued expertise-building in patient support and healthcare access.
Accessibility and accommodation support available throughout the recruitment process.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Lead field relationships with specialty pharmacies, infusion clinics, healthcare professionals, and other stakeholders across Ontario, resolving operational barriers that delay patient enrollment, reimbursement, scheduling, and treatment. Monitor service metrics, develop improvement plans, share territory insights, support vendor oversight, and ensure patient support activities comply with applicable regulations and policies.

Requirements

Requires a university degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline, plus at least five years of relevant healthcare or pharmaceutical experience. Candidates should bring stakeholder relationship skills, knowledge of patient access and reimbursement processes, strong analytical and problem-solving abilities, compliance awareness, and willingness to travel regularly throughout Ontario; English/French bilingualism is an asset.

Skills

Patient Access
Specialty Pharmacy
Reimbursement
Healthcare Operations
Problem-Solving
Data Analysis
Cross-Functional Collaboration
Compliance
Privacy Requirements
Project Management
Communication
Presentation Skills
Vendor Oversight
Infusion Coordination
Patient Support Services

Benefits

Professional Development Opportunities
Accessibility and Accommodation Support

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Patient Support Services
Specialty Pharmacy
Reimbursement
Infusion Clinics
Biologic Therapies
Patient Access Pathways
Healthcare Operations
Treatment Initiation
Enrollment
Infusion Coordination
Healthcare Professionals
Stakeholder Management
Operational Barriers
Patient Journey
KPI Monitoring
Patient Access Metrics
Service Levels
Data Analysis
Continuous Improvement
Action Plans
Vendor Oversight
Pharmacovigilance
Adverse Event Reporting
Product Complaints
Healthcare Compliance
Privacy Requirements
Industry Codes
Canadian Healthcare
Territory Leadership

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