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Added 6 mins ago
SG
Assurance - Senior Associate
Segal GCSE LLP
Toronto, ON · North York, ON
- $70,000 to $100,000 CAD / year
- Full-time
In consultation with the engagement manager plans, organizes, and controls multiple responsibilities and resources to achieve Audit, Review and Notice to Reader engagement objectives.
Added 6 mins ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
The client is seeking a Senior Project Manager / Leader to provide project management and product leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives. The…
Added 6 mins ago
OM
Social Strategist
Omnicom Media
Montreal, QC
- Full-time
You will oversee the day-to-day health and delivery of assigned client accounts, ensuring work is strategically strong, culturally relevant, responsive and delivered seamlessly.
Added 6 mins ago
OM
Social Strategist
Omnicom Media
Toronto, ON
- Full-time
You will oversee the day-to-day health and delivery of assigned client accounts, ensuring work is strategically strong, culturally relevant, responsive and delivered seamlessly.
Added 6 mins ago
H
Technical Delivery Lead
Hays
Toronto, ON
- $120 to $135 CAD / hour
- Contract
7+ years of experience in technology delivery, Agile delivery, project delivery, Scrum Master, Technical Delivery Manager, Application Manager, or related leadership roles
Added 6 mins ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
This is an excellent opportunity for a Business Development Manager, Sales Development Manager or other person in a quota carrying role to take the next step in their career. The role is…
Added 6 mins ago
HG
Network Infrastructure Manager
Humankind Global Recruitment
Halifax, NS
- Full-time
…high-quality IT solutions is looking for a Network Infrastructure Manager to join their growing…
Added 6 mins ago
TP
Senior Representative, Passenger Care (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Ability to collaborate effectively with project managers and cross-functional teams, providing subject matter expertise and guidance on accessibility considerations to support successful…
Added 6 mins ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 6 mins ago
TI
Digital Project Manager
Treefrog Inc.
Canada
- Full-time
Treefrog is seeking a Digital Project Manager to join our team on a full-time basis to fill an existing role. This role sits at the centre of our delivery operations, ensuring client…
Added 6 mins ago
Z
Campaign Manager
ZOOMER
Toronto, ON
- Full-time
The Campaign Manager is the operational backbone of a branded campaign at CMG Labs, owning it end-to-end from contract confirmation through post-campaign reporting. This role suits someone…
Added 7 mins ago
UH
Project Manager, Peter Munk Cardiac Centre & Medical Imaging
University Health Network
Toronto, ON
- Contract
Reporting to the Manager, Office of Strategy Management, the Project Manager is a key member of the planning and performance team within a portfolio that includes the Peter Munk Cardiac…
Added 7 mins ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 21 mins ago
G
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 21 mins ago
MS
Senior Project Manager
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a highly experienced Senior Project Manager / Product Manager to lead complex, large-scale digital and technology initiatives within the Government of Ontario.
Added 21 mins ago
R
Procurement Manager - Corporate Services
Roche
Mississauga, ON
- Full-time
As a Procurement Manager in Corporate Services, you will apply analytical thinking and specialized knowledge to strategic sourcing and delivery. You will be a vital driver in managing the…
Added 21 mins ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
Added 21 mins ago
F
Digital Delivery Manager
FlatironDragados
St. Catharines, ON
- Full-time
Are you passionate about shaping the future of construction through innovative digital solutions? As the Digital Delivery Manager you will champion our digital transformation efforts in…
Added 21 mins ago
CO
Construction Services Supervisor
City of Welland
Welland, ON
- $97,156 to $113,659 CAD / year
- Full-time
Prepare project scopes, schedules, and work plans to support timely and cost-effective delivery.
Added 21 mins ago
PG
Project Manager
PACO Group
Longueuil, QC
- Full-time
To ensure the success of each of these projects, we are looking for a project manager capable of understanding the technical challenges, navigating the contractual aspects with ease, and…
Added 23 mins ago
Analyst - Airport Systems
WestJet Group
Calgary, AB
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit.…
Added 37 mins ago
Manager, Model Validation
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Manager, Model Validation reports to the Director, Model Risk Management and supports the delivery of model validation activities across the Bank. The role executes validation…
Added 37 mins ago
DH
Manager, Winter Programs, FT
Dixon Hall
Toronto, ON
- Full-time
Reporting to the Senior Manager, Shelter and Respite Services, the Manager, Winter Programs is responsible for ensuring the delivery of programs and services intended to build community,…
Added 37 mins ago
DH
Community Outreach Engagement Supervisor, FT
Dixon Hall
Toronto, ON
- Full-time
…Community Outreach Engagement Supervisor. Reporting to the Senior Manager, Shelter Services, the Community Outreach Engagement Supervisor is responsible for providing supervisory support…
Added 37 mins ago
MW
Project Manager
Mueller Water Products
Toronto, ON
- Full-time
This posting is for an existing vacancy within our organization that we are actively seeking to fill.

Project Manager

Jobgether

Field Patient Support Services Manager

Canada

$92,100 to $153,500 CAD / year · Full-time

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Job details

Pay: $92,100 to $153,500 CAD / year
Job type: Full-time
Experience: At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Posting language: English
Posted: Oct 2, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Patient Support Services Manager based in Canada.

This is a field-based, non-commercial leadership role focused on improving patient access to advanced therapies across Ontario.

You will serve as a key liaison between specialty pharmacies, healthcare professionals, infusion clinics, and internal teams.

The role centers on identifying and resolving access barriers, reducing treatment delays, and improving the overall patient journey.

You will use your expertise in reimbursement, specialty pharmacy services, and healthcare operations to develop practical solutions.

The position combines relationship management, territory leadership, analytics, compliance, and continuous improvement.

You will work independently while collaborating closely with diverse stakeholders across the healthcare ecosystem.

Regular travel throughout Ontario is required, making this an ideal opportunity for a patient-focused healthcare professional who thrives in a dynamic field environment.

Accountabilities

Act as the primary field contact for specialty pharmacies, infusion clinics, physicians, nurses, clinic administrators, and other healthcare stakeholders across the assigned territory.
Monitor patient access and treatment initiation, proactively identifying and resolving operational barriers related to enrollment, reimbursement, scheduling, infusion coordination, and ongoing therapy.
Develop practical, compliant solutions that improve patient journeys and facilitate timely access to therapies.
Build and maintain trusted relationships with healthcare professionals, specialty pharmacies, infusion networks, and healthcare organizations.
Provide expertise on specialty pharmacy processes, patient access pathways, reimbursement, and operational support.
Collaborate with internal teams and external partners to address complex access issues, treatment delays, service concerns, and other escalations.
Participate in appropriate customer and cross-functional meetings, providing patient access expertise and supporting discussions around treatment access and operational processes.
Monitor specialty pharmacy KPIs, patient access metrics, and service levels, using data and field insights to identify trends and improvement opportunities.
Develop and implement action plans to address service gaps and continuously improve patient support operations.
Share territory insights, stakeholder feedback, access challenges, and operational recommendations with department leadership.
Support vendor oversight by identifying service-quality issues and escalating concerns appropriately.
Maintain accurate records and reports relating to patient support activities and operational issues.
Ensure activities comply with applicable policies, privacy requirements, healthcare regulations, industry codes, and pharmacovigilance procedures, including appropriate reporting of adverse events and product complaints.
Maintain current knowledge of patient support services, specialty pharmacy, reimbursement, infusion networks, and the Canadian healthcare environment through ongoing professional development.

Requirements

University degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline.
At least 5 years of experience in pharmaceuticals, healthcare, specialty pharmacy, reimbursement, patient services, or a related healthcare environment.
Demonstrated experience working with healthcare professionals, healthcare institutions, specialty pharmacies, or similar stakeholders.
Experience resolving complex operational issues and developing customer-focused solutions.
Strong knowledge of specialty pharmacy, infusion clinics, biologic therapies, reimbursement processes, and patient access pathways is strongly preferred.
Exceptional relationship-building and customer service skills, with the ability to establish trust across diverse stakeholder groups.
Strong problem-solving, critical-thinking, and analytical capabilities, including the ability to use data to identify issues and trends.
Demonstrated ability to influence without direct authority and collaborate effectively across cross-functional teams.
Excellent communication, presentation, organizational, and project management skills.
Ability to manage ambiguity, competing priorities, and changing requirements in a fast-paced environment.
Strong understanding of healthcare compliance, privacy requirements, and applicable industry codes.
Demonstrated commitment to patient-centricity, operational excellence, and high-quality service delivery.
Willingness and ability to travel regularly throughout Ontario as part of a field-based role.
Bilingual English/French skills are considered an asset.

Benefits

Annual base salary ranging from $92,100 to $153,500 CAD.
Regular, full-time employment.
Field-based work arrangement covering Ontario.
Opportunity to contribute directly to improving patient access and treatment experiences.
Collaborative environment involving healthcare professionals, specialty pharmacies, clinics, and cross-functional teams.
Opportunities for ongoing professional development and continued expertise-building in patient support and healthcare access.
Accessibility and accommodation support available throughout the recruitment process.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead field relationships with specialty pharmacies, infusion clinics, healthcare professionals, and other stakeholders across Ontario, resolving operational barriers that delay patient enrollment, reimbursement, scheduling, and treatment. Monitor service metrics, develop improvement plans, share territory insights, support vendor oversight, and ensure patient support activities comply with applicable regulations and policies.

Requirements

Requires a university degree in Health Sciences, Life Sciences, Nursing, Pharmacy, Business, or a related discipline, plus at least five years of relevant healthcare or pharmaceutical experience. Candidates should bring stakeholder relationship skills, knowledge of patient access and reimbursement processes, strong analytical and problem-solving abilities, compliance awareness, and willingness to travel regularly throughout Ontario; English/French bilingualism is an asset.

Skills

Patient Access
Specialty Pharmacy
Reimbursement
Healthcare Operations
Problem-Solving
Data Analysis
Cross-Functional Collaboration
Compliance
Privacy Requirements
Project Management
Communication
Presentation Skills
Vendor Oversight
Infusion Coordination
Patient Support Services

Benefits

Professional Development Opportunities
Accessibility and Accommodation Support

Visa sponsorship

Not detected in the job text

Keywords

Patient Access
Patient Support Services
Specialty Pharmacy
Reimbursement
Infusion Clinics
Biologic Therapies
Patient Access Pathways
Healthcare Operations
Treatment Initiation
Enrollment
Infusion Coordination
Healthcare Professionals
Stakeholder Management
Operational Barriers
Patient Journey
KPI Monitoring
Patient Access Metrics
Service Levels
Data Analysis
Continuous Improvement
Action Plans
Vendor Oversight
Pharmacovigilance
Adverse Event Reporting
Product Complaints
Healthcare Compliance
Privacy Requirements
Industry Codes
Canadian Healthcare
Territory Leadership

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