Jobs in Canada

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Added 1 min ago
HR Business Partner (contract)
Sobeys
Burnaby, BC
Contract
Lead the development and execution of an integrated workforce plan. Facilitate the performance calibration and succession planning processes as well as development plans to create a talent…
Added 1 min ago
Customer Service Associate
Kent Building Supplies
Port Hawkesbury, NS
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Freight Flow Associate
Kent Building Supplies
Gander, NL
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Senior FTM Developer & Technical Consulting Lead
Insight Global
Canada
Contract
This role combines hands-on FTM development with technical leadership, focusing on high-value payment processing, ISO 20022, SWIFT, and the migration of legacy FTM environments to Red Hat…
Added 1 min ago
Risk Specialist
SPECTRAFORCE
Toronto, ON
$85 to $89 CAD / hour
Contract
Lead assessments of audit and regulatory finding remediations required to mitigate risk within technology infrastructure and applications, working with stakeholders across the three lines…
Added 1 min ago
Paint Associate
Kent Building Supplies
Riverview, NB
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Cashier/Customer Service Representative
Kent Building Supplies
Riverview, NB
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Yard Associate
Kent Building Supplies
Moncton, NB
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Yard Associate
Kent Building Supplies
Summerside, PE
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Power BI Lead
Insight Global
Toronto, ON
$80 to $84 CAD / hour
Contract
Strong dashboard design, KPI development, and data visualization experience.
Added 1 min ago
Growth & Business Development Coordinator
Lux Modus
Calgary, AB
Full-time
· Support digital marketing, advertising, email, social media, and lead-generation programs
Added 1 min ago
Yard Associate
Kent Building Supplies
Conception Bay South, NL
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Gatehouse Associate
Kent Building Supplies
Summerside, PE
Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Claims Center Developer - Mitchell
Maplesoft Group, an SEB Company
Ottawa, ON
Contract
Provide hands-on technical guidance during development, configuration, integration, and implementation
Added 1 min ago
Gestionnaire des Réseaux Sociaux et du Contenu / Social Media & Content Manager
Groupe APP - APP Group
Montreal, QC
Full-time
APP Group is seeking a highly creative and commercially minded Social Media & Content Manager to lead the global organic socia
Added 1 min ago
Media Coordinator
Kent Building Supplies
Saint John, NB
Full-time
This is an opportunity to build expertise in media, marketing, content development, and campaign execution while contributing to high-profile initiatives that reach customers across the…
Added 1 min ago
Claims Examiner
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
Contract
Reporting to the Lead, Claims, the Claims Examiner’s primary responsibility is to collaborate with internal partners and subscribers to ensure the effective resolution of claims. The role…
Added 1 min ago
Senior Claims Examiner
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
Contract
Work with Insurance Services Department for Policy Development and Revision, Education as to new legal developments
Added 1 min ago
Lead Consultant - Oracle Fusion HCM - OTL
Infosys
Mississauga, ON
$96,620 to $109,129 USD / year
Full-time
Infosys is seeking an Oracle Fusion HCM Time & Labor Techno Functional Lead to implement and support Fusion HCM OTL module for Canadian public sector clients. As an Oracle Fusion HCM OTL…
Added 1 min ago
Regulatory Affairs & Compliance Lead
The Crump Group, Inc.
Mississauga, ON
Full-time
Lead regulatory strategy for new products, formulations, labels, claims and market launches, providing direction throughout the product development and commercialization process.
Added 1 min ago
Industrial Engineering Student/Co-op - Winter 2027
Irving Shipbuilding
Halifax, NS
Full-time
…flow, visual management, industry benchmarking, research and development, and/or project…
Added 1 min ago
Naval Architecture Student/Co-op- Winter 2027
Irving Shipbuilding
Dartmouth, NS
Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 1 min ago
Industrial Engineering, Research and Development Student/Co-op - Winter 2027
Irving Shipbuilding
Halifax, NS
Full-time
As a Student, Research & Development, you will play a role in designing, planning, and executing improvements to processes, tools, methods, and equipment to support high-quality, efficient…
Added 2 mins ago
Store Manager (Candico Store Manager)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Upon successful completion of performance milestones and evaluation requirements, this position may lead to consideration for a future Franchise Owner/Operator opportunity, subject to…
Added 17 mins ago
Freight Flow Associate
J.D. Irving, Limited
Gander, NL
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…

Jobgether

Manager, Customer Care - Support Team

Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Care - Support Team based in Canada.

This role offers an opportunity to lead customer care operations within a complex utility environment while directly shaping service quality and team performance.

You will manage and develop front-line customer care professionals, setting clear expectations and creating a culture of accountability, collaboration, and continuous improvement.

Working across regulated and competitive services, you will help optimize contact center operations and strengthen the customer experience.

The position combines people leadership, operational strategy, data-driven decision-making, and cross-functional collaboration.

You will contribute to process improvements, strategic initiatives, and projects that influence long-term service delivery and operational efficiency.

As a visible leader, you will work closely with internal stakeholders and external industry partners while adapting to evolving business and regulatory requirements.

This is a full-time permanent opportunity offering meaningful leadership responsibility and career development within a unionized environment.

Accountabilities

Lead, coach, mentor, and develop front-line Service Consultants, Support Team members, Customer Care representatives, and team leads.
Establish SMART performance objectives, monitor team results, and address performance gaps to ensure service quality and operational targets are achieved.
Contribute to customer care strategies, planned initiatives, and operational priorities while aligning team activities with broader organizational goals.
Strengthen collaboration among customer care managers and cross-functional stakeholders, understanding their needs and developing effective operational solutions.
Monitor, analyze, and report on established performance metrics while responding to changing priorities across business units and external stakeholders.
Provide technical and operational expertise for customer care efficiency projects and cross-functional initiatives that support long-term improvements and decision-making.
Review, recommend, and implement changes to contact center processes, policies, and procedures to improve service delivery, employee engagement, risk management, and regulatory compliance.
Oversee inbound contact center operations, including regulated and competitive services, as well as support calls involving first-level escalations and peer assistance.
Lead or support recruitment and onboarding activities, helping new customer care employees transition successfully from training into full performance.
Research and apply customer care best practices by engaging with industry organizations, academic institutions, and other utilities, including approaches to hybrid work and employee wellbeing.
Act as a change champion, supporting the successful adoption of new processes and operational improvements within the contact center.
Maintain strong stakeholder relationships while adapting operations to evolving customer needs, business priorities, and regulatory requirements.

Requirements

Post-secondary degree in Business, Economics, Operations Management, or a related discipline; a diploma may be considered.
5+ years of cumulative professional experience, including direct experience within the electricity, energy, or utility sectors, particularly billing, collections, or customer service.
Prior leadership and management experience, with a demonstrated ability to lead teams and deliver results in a fast-paced utility environment.
Solid understanding of contact center infrastructure and utility operations.
Demonstrated ability to lead with purpose, establish accountability, foster innovation, and build collaborative team cultures.
Strong analytical skills, including the ability to gather and interpret complex data and use insights to inform business decisions and operational improvements.
Proven ability to manage organizational change and support the successful implementation of new business processes.
Excellent communication skills, with the ability to present complex insights clearly to both technical and non-technical audiences.
Strong critical thinking and safety leadership skills, with knowledge of regulatory environments and Occupational Health and Safety principles.
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as experience with data platforms, BI dashboards, and databases.
Hands-on experience with systems such as Genesys, CIS, and Vertex.
Collaborative leadership style, strong organizational skills, and a commitment to delivering high-quality customer service and operational outcomes.
Legally entitled to work in Canada and able to meet applicable employment, background screening, and assessment requirements.

Benefits

Full-time, permanent position based in Edmonton, Alberta.
Potential eligibility for a hybrid work arrangement, subject to business needs and applicable eligibility requirements.
80 hours of work every two weeks.
Opportunity to develop leadership experience within a unionized utility environment.
Meaningful cross-functional exposure across customer care, energy services, and other business areas.
Opportunity to influence customer experience, operational efficiency, team culture, and long-term service strategy.
Professional growth and development opportunities through involvement in strategic initiatives and operational improvement projects.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

You will lead, coach, and develop front-line customer care professionals while managing contact center operations within a utility environment. The role involves driving operational strategy, analyzing performance metrics, and collaborating with cross-functional stakeholders to improve service delivery.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of professional experience, including leadership roles within the utility or energy sector. Proficiency in contact center systems and strong analytical, communication, and change management skills are essential.

Skills

Customer care management
Team leadership
Operational strategy
Data-driven decision-making
Performance management
Contact center operations
Process improvement
Stakeholder management
Utility sector knowledge
Change management
Analytical skills
Regulatory compliance
Coaching and mentoring
Critical thinking
Safety leadership
Microsoft Office

Benefits

Hybrid work arrangement
Professional growth and development
Leadership experience
Cross-functional exposure

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Utility Sector
Contact Center
Operations Management
Leadership
Performance Metrics
Data Analysis
Change Management
Regulatory Compliance
Genesys
CIS
Vertex
BI Dashboards
Occupational Health and Safety
Billing
Collections
Strategic Planning
Stakeholder Engagement
Process Improvement
Team Development

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