Find work in Canada.

329,901 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 10 mins ago
Stage - Superviseur COOP-Hiver 2027 | Internship - COOP supervisor – Winter 2027
RTX
Longueuil, QC
Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des moteurs de nouvelle génération qui équipent la plus grande…
Added 10 mins ago
Fraud Investigator
Meridian Credit Union
Toronto, ON · Etobicoke, ON
$46,400 to $65,000 CAD / year
Full-time
…Management program while ensuring the highest quality of Member…
Added 10 mins ago
PCB Component Professional
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team…
Added 10 mins ago
Infrastructure Modelling Technologist
Dillon Consulting Limited
Kingston, ON · Windsor, ON · Oakville, ON · North York, ON
Full-time
…while providing clients with a fully integrated and superior customer…
Added 10 mins ago
Sales Team Lead
Match Retail
Edmonton, AB · AB · St. Albert, AB
Other
As a hands-on leader, you will lead from the front by actively engaging customers, demonstrating products, and supporting your team in achieving sales targets. The ideal candidate is a…
Added 24 mins ago
Royal Service Agent - Full Time
Fairmont Hotels & Resorts
Vancouver, BC
Full-time
Previous customer service experience in hospitality, tourism, retail, a contact centre or another service-oriented environment
Added 24 mins ago
Auto Body Repair Planner (Vaughan)
Assured Automotive
Vaughan, ON
Full-time
The Repair Planner’s primary responsibility and accountability includes providing an exceptional and successful customer experience while consistently completing accurate collision…
Added 24 mins ago
Auto Body Detailer (Ottawa-East)
Assured Automotive
Ottawa, ON
Full-time
Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:
Added 24 mins ago
Consultant - CRM Financial Services
Deloitte
Toronto, ON
Full-time
…Services organizations. We work closely with clients to modernize customer experiences through Salesforce solutions, combining expertise in business analysis, functional consulting, Agile…
Added 24 mins ago
Auto Body Detailer (New Westminster)
Boyd Autobody & Glass
New Westminster, BC
Full-time
Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:
Added 24 mins ago
Senior Analyst – Cyber Threat Intelligence
Brookfield
Toronto, ON
Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 24 mins ago
Environmental, Health & Safety Leader
C.H. Guenther
Brampton, ON
Full-time
The EHS Leader will lead & facilitate the integration of EHS processes, standard operating procedures/policies, assists in administering programs and training in compliance with OSHA/EPA,…
Added 24 mins ago
Assistant Vice President, Information Security
First National Financial LP
Toronto, ON · East York, ON
Full-time
The Assistant Vice President, Information Security is First National’s enterprise cybersecurity leader within Product and Technology. The role sets cybersecurity direction, operates the…
Added 24 mins ago
Detailer - Collision (Toronto King West)
Assured Automotive
Toronto, ON
Full-time
Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:
Added 24 mins ago
Operations Manager (Heavy Duty Manufacturing) - Guelph, Ontario
The Headhunters Recruitment
Guelph, ON
Full-time
…of the global Hitachi Construction Machinery Group, a world leader in construction, mining, and heavy equipment solutions. With a reputation built on innovation, quality, safety, and…
Added 24 mins ago
Data Architect - Montreal
Slalom
Montreal, QC
Full-time
…in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the…
Added 25 mins ago
LTL Central Canada - Dispatch Supervisor
The Erb Group
Montreal, QC
Minimum 3 years of experience preferred in transportation and customer service.
Added 25 mins ago
Receiving Inspector
Westerkirk
Calgary, AB
Minimum 2+ years of experience working in a Warehouse/Distribution Centre, with a focus on receiving and inventory management.
Added 25 mins ago
Manager, Operations and Facilities (7-Month Contract)
Royal College of Dental Surgeons of Ontario
Toronto, ON
The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 12,000 dentists in Ontario, our mission is to act in the…
Added 25 mins ago
Detailer
Driving Force Group of Companies Recruitment Team
Fort St. John, BC
…attitude and people-first culture, we’ve grown into an industry leader, operating across Canada, spanning over 40 locations with over 600 +…
Added 25 mins ago
STORE TEAM LEADER
Northern Reflections Ltd
Corman Park No. 344, SK
Part-time
exceptional customer experience, store opening and closing procedures.
Added 25 mins ago
Welder/Fabricator
Steves Livestock Transportation Blumenort Ltd
Blumenort, MB
Full-time
As a community leader and an industry leading employer, Steve's Livestock Transport is committed to establishing an inclusive workplace that values and promotes diversity. Consistent with…
Added 25 mins ago
Senior Fleet Manager (Maintenance)
Waste Management, Inc. (WM)
Brampton, ON
Full-time
As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.
Added 40 mins ago
Supply Chain Coordinator
MDS Aero Support Corporation
Ottawa, ON
Full-time
For over four decades, MDS has maintained its unrivaled position as a global leader in gas turbine engine solutions, serving prestigious clients worldwide. Specializing in aviation,…
Added 40 mins ago
Vice President, Integration Management Office
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
…designs that drive the plan and employee readiness sequenced to customer conversion events rather than project…

Jobgether

Manager, Customer Care - Support Team

Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Care - Support Team based in Canada.

This role offers an opportunity to lead customer care operations within a complex utility environment while directly shaping service quality and team performance.

You will manage and develop front-line customer care professionals, setting clear expectations and creating a culture of accountability, collaboration, and continuous improvement.

Working across regulated and competitive services, you will help optimize contact center operations and strengthen the customer experience.

The position combines people leadership, operational strategy, data-driven decision-making, and cross-functional collaboration.

You will contribute to process improvements, strategic initiatives, and projects that influence long-term service delivery and operational efficiency.

As a visible leader, you will work closely with internal stakeholders and external industry partners while adapting to evolving business and regulatory requirements.

This is a full-time permanent opportunity offering meaningful leadership responsibility and career development within a unionized environment.

Accountabilities

Lead, coach, mentor, and develop front-line Service Consultants, Support Team members, Customer Care representatives, and team leads.
Establish SMART performance objectives, monitor team results, and address performance gaps to ensure service quality and operational targets are achieved.
Contribute to customer care strategies, planned initiatives, and operational priorities while aligning team activities with broader organizational goals.
Strengthen collaboration among customer care managers and cross-functional stakeholders, understanding their needs and developing effective operational solutions.
Monitor, analyze, and report on established performance metrics while responding to changing priorities across business units and external stakeholders.
Provide technical and operational expertise for customer care efficiency projects and cross-functional initiatives that support long-term improvements and decision-making.
Review, recommend, and implement changes to contact center processes, policies, and procedures to improve service delivery, employee engagement, risk management, and regulatory compliance.
Oversee inbound contact center operations, including regulated and competitive services, as well as support calls involving first-level escalations and peer assistance.
Lead or support recruitment and onboarding activities, helping new customer care employees transition successfully from training into full performance.
Research and apply customer care best practices by engaging with industry organizations, academic institutions, and other utilities, including approaches to hybrid work and employee wellbeing.
Act as a change champion, supporting the successful adoption of new processes and operational improvements within the contact center.
Maintain strong stakeholder relationships while adapting operations to evolving customer needs, business priorities, and regulatory requirements.

Requirements

Post-secondary degree in Business, Economics, Operations Management, or a related discipline; a diploma may be considered.
5+ years of cumulative professional experience, including direct experience within the electricity, energy, or utility sectors, particularly billing, collections, or customer service.
Prior leadership and management experience, with a demonstrated ability to lead teams and deliver results in a fast-paced utility environment.
Solid understanding of contact center infrastructure and utility operations.
Demonstrated ability to lead with purpose, establish accountability, foster innovation, and build collaborative team cultures.
Strong analytical skills, including the ability to gather and interpret complex data and use insights to inform business decisions and operational improvements.
Proven ability to manage organizational change and support the successful implementation of new business processes.
Excellent communication skills, with the ability to present complex insights clearly to both technical and non-technical audiences.
Strong critical thinking and safety leadership skills, with knowledge of regulatory environments and Occupational Health and Safety principles.
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as experience with data platforms, BI dashboards, and databases.
Hands-on experience with systems such as Genesys, CIS, and Vertex.
Collaborative leadership style, strong organizational skills, and a commitment to delivering high-quality customer service and operational outcomes.
Legally entitled to work in Canada and able to meet applicable employment, background screening, and assessment requirements.

Benefits

Full-time, permanent position based in Edmonton, Alberta.
Potential eligibility for a hybrid work arrangement, subject to business needs and applicable eligibility requirements.
80 hours of work every two weeks.
Opportunity to develop leadership experience within a unionized utility environment.
Meaningful cross-functional exposure across customer care, energy services, and other business areas.
Opportunity to influence customer experience, operational efficiency, team culture, and long-term service strategy.
Professional growth and development opportunities through involvement in strategic initiatives and operational improvement projects.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

You will lead, coach, and develop front-line customer care professionals while managing contact center operations within a utility environment. The role involves driving operational strategy, analyzing performance metrics, and collaborating with cross-functional stakeholders to improve service delivery.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of professional experience, including leadership roles within the utility or energy sector. Proficiency in contact center systems and strong analytical, communication, and change management skills are essential.

Skills

Customer care management
Team leadership
Operational strategy
Data-driven decision-making
Performance management
Contact center operations
Process improvement
Stakeholder management
Utility sector knowledge
Change management
Analytical skills
Regulatory compliance
Coaching and mentoring
Critical thinking
Safety leadership
Microsoft Office

Benefits

Hybrid work arrangement
Professional growth and development
Leadership experience
Cross-functional exposure

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Utility Sector
Contact Center
Operations Management
Leadership
Performance Metrics
Data Analysis
Change Management
Regulatory Compliance
Genesys
CIS
Vertex
BI Dashboards
Occupational Health and Safety
Billing
Collections
Strategic Planning
Stakeholder Engagement
Process Improvement
Team Development

Report this job