Find work in Canada.

329,726 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 3 hours ago
Marketing Associate Director, CF
Vertex Inc.
Toronto, ON
Full-time
Vertex is seeking an experienced marketing professional to join our Canadian team to lead our Cystic Fibrosis (CF) Marketing team. The Associate Marketing Director, CF Marketing will be a…
Added 4 hours ago
Generative AI Cloud Operations Engineer - Evinova
Evinova
Mississauga, ON
Full-time
Leverage Vertex AI, Azure Foundry, OpenAI, Anthropic, and other foundation model platforms to provide reliable and stable access to LLMs
Added 4 hours ago
Manager, Customer Care - Support Team
Jobgether
Canada
Full-time
Hands-on experience with systems such as Genesys, CIS, and Vertex.
Added 4 hours ago
Sr. AI Engineer
Arkhya Tech. Inc.
Canada
Full-time
Sr. AI Engineer – Vertex AI & GEAP Agent Builder with CI/CD experience (Not ML Engineers). More like Solution engineers.
Added 4 hours ago
Manager, Customer Care - Support Team
Jobgether
Canada
Full-time
Hands-on experience with systems such as Genesys, CIS, and Vertex.
Added 18 hours ago
Generative AI Cloud Operations Engineer - Evinova
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Leverage Vertex AI, Azure Foundry, OpenAI, Anthropic, and other foundation model platforms to provide reliable and stable access to LLMs
Added 3 days ago
Sr. Data Scientist
Charger Logistics Inc
Brampton, ON
Full-time
Operate MLOps workflows on Google Cloud using Vertex AI Pipelines, Feature Store, and Model Registry, supporting model training, deployment, monitoring, and drift detection.
Added 2 days ago
Applied AI Engineer
Hygiena
Mississauga, ON
Full-time
…Enterprise, tool use, extended thinking, Claude Code; Gemini API, Vertex AI Agent Builder, grounding; OpenAI Assistants/Responses APIs, Agents…
Added 3 days ago
Sr. Data Scientist
Charger Logistics Inc.
Brampton, ON
Full-time
Operate MLOps workflows on Google Cloud using Vertex AI Pipelines, Feature Store, and Model Registry, supporting model training, deployment, monitoring, and drift detection.
Added 3 days ago
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
Full-time
Integrate Gen AI solutions with cloud-native services (AWS Bedrock, Azure OpenAI, GCP Vertex AI).
Added 3 days ago
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
Full-time
Integrate Gen AI solutions with cloud-native services (AWS Bedrock, Azure OpenAI, GCP Vertex AI).
Added 3 days ago
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
Full-time
Integrate Gen AI solutions with cloud-native services (AWS Bedrock, Azure OpenAI, GCP Vertex AI).
Added 3 days ago
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
Full-time
Integrate Gen AI solutions with cloud-native services (AWS Bedrock, Azure OpenAI, GCP Vertex AI).
Added 3 days ago
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
Full-time
Integrate Gen AI solutions with cloud-native services (AWS Bedrock, Azure OpenAI, GCP Vertex AI).
Added 4 days ago
Senior Technical Artist (Mobile Game)
IGG.com Canada
Vancouver, BC
Full-time
…Games. Founded in 2006, IGG has grown into a leading global game developer and publisher, with studios and operations across China, the Philippines, Singapore, the United States, and…
Added 4 days ago
Intermediate Technical Artist (Mobile Game)
IGG.com Canada
Vancouver, BC
Full-time
…Games. Founded in 2006, IGG has grown into a leading global game developer and publisher, with studios and operations across China, the Philippines, Singapore, the United States, and…
Added 4 days ago
Solutions Architect #26-23652
US Tech Solutions
Toronto, ON
$95 to $100 CAD / hour
Contract
AI platform architecture across cloud/hybrid: Azure OpenAI, Azure AI Foundry, Google Vertex AI/Gemini, model routing & lifecycle, AI observability, evaluation, responsible-AI guardrails.
Added 4 days ago
AI Engineer
Yeshnex IT Solutions
Canada
Contract
…Python/FastAPI backends, React/TypeScript frontends, and Google Cloud Vertex AI, while adhering to development best practices and quality standards. Takes full end-to-end ownership of…
Added 4 days ago
Credit Risk Manager
PwC
Toronto, ON
Full-time
Experience and exposure to AI/ML modeling, including theoretical approach and related technology and platforms (such as Vertex AI, Azure AI, etc. ) would be an asset
Added 4 days ago
Machine Learning Scientist
DarkVision
North Vancouver, BC
Full-time
Hands-on experience with ML lifecycle management tools like MLFlow, Amazon SageMaker, GPC Vertex AI, etc.
Added 5 days ago
Sr. Machine Learning Engineer
Insight
Remote, Canada
Full-time · Remote
Migrate legacy ML workloads onto GEAP (formerly known as Vertex AI). Translate existing models from platforms such as Dataiku or SageMaker into KFP-based pipeline templates on GEAP.
Added 4 days ago
IT - Solutions Architect V- Full Stack Solution Architect
Robertson & Company Ltd.
Toronto, ON
Contract
Added 4 days ago
Full Stack Architect – AI Solutions
SPECTRAFORCE
Toronto, ON
$90 CAD / hour
Contract
…environments, including Azure OpenAI, Azure AI Foundry, Google Vertex AI/Gemini, model routing, model lifecycle management, AI observability, evaluation, responsible AI guardrails, and…
Added 5 days ago
AI Security Engineer
Celestica International LP
Toronto, ON
consumption of internal teams, namely Vertex Ai and Azure AI Foundry.
Added 5 days ago
Architect
Dexian
Toronto, ON
Contract
…hybrid environments, including Azure OpenAI, Azure AI Foundry,Vertex AI/Gemini, model routing, model lifecycle management, AI observability, evaluation, responsible AI guardrails, and…

Jobgether

Manager, Customer Care - Support Team

Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Care - Support Team based in Canada.

This role offers an opportunity to lead customer care operations within a complex utility environment while directly shaping service quality and team performance.

You will manage and develop front-line customer care professionals, setting clear expectations and creating a culture of accountability, collaboration, and continuous improvement.

Working across regulated and competitive services, you will help optimize contact center operations and strengthen the customer experience.

The position combines people leadership, operational strategy, data-driven decision-making, and cross-functional collaboration.

You will contribute to process improvements, strategic initiatives, and projects that influence long-term service delivery and operational efficiency.

As a visible leader, you will work closely with internal stakeholders and external industry partners while adapting to evolving business and regulatory requirements.

This is a full-time permanent opportunity offering meaningful leadership responsibility and career development within a unionized environment.

Accountabilities

Lead, coach, mentor, and develop front-line Service Consultants, Support Team members, Customer Care representatives, and team leads.
Establish SMART performance objectives, monitor team results, and address performance gaps to ensure service quality and operational targets are achieved.
Contribute to customer care strategies, planned initiatives, and operational priorities while aligning team activities with broader organizational goals.
Strengthen collaboration among customer care managers and cross-functional stakeholders, understanding their needs and developing effective operational solutions.
Monitor, analyze, and report on established performance metrics while responding to changing priorities across business units and external stakeholders.
Provide technical and operational expertise for customer care efficiency projects and cross-functional initiatives that support long-term improvements and decision-making.
Review, recommend, and implement changes to contact center processes, policies, and procedures to improve service delivery, employee engagement, risk management, and regulatory compliance.
Oversee inbound contact center operations, including regulated and competitive services, as well as support calls involving first-level escalations and peer assistance.
Lead or support recruitment and onboarding activities, helping new customer care employees transition successfully from training into full performance.
Research and apply customer care best practices by engaging with industry organizations, academic institutions, and other utilities, including approaches to hybrid work and employee wellbeing.
Act as a change champion, supporting the successful adoption of new processes and operational improvements within the contact center.
Maintain strong stakeholder relationships while adapting operations to evolving customer needs, business priorities, and regulatory requirements.

Requirements

Post-secondary degree in Business, Economics, Operations Management, or a related discipline; a diploma may be considered.
5+ years of cumulative professional experience, including direct experience within the electricity, energy, or utility sectors, particularly billing, collections, or customer service.
Prior leadership and management experience, with a demonstrated ability to lead teams and deliver results in a fast-paced utility environment.
Solid understanding of contact center infrastructure and utility operations.
Demonstrated ability to lead with purpose, establish accountability, foster innovation, and build collaborative team cultures.
Strong analytical skills, including the ability to gather and interpret complex data and use insights to inform business decisions and operational improvements.
Proven ability to manage organizational change and support the successful implementation of new business processes.
Excellent communication skills, with the ability to present complex insights clearly to both technical and non-technical audiences.
Strong critical thinking and safety leadership skills, with knowledge of regulatory environments and Occupational Health and Safety principles.
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as experience with data platforms, BI dashboards, and databases.
Hands-on experience with systems such as Genesys, CIS, and Vertex.
Collaborative leadership style, strong organizational skills, and a commitment to delivering high-quality customer service and operational outcomes.
Legally entitled to work in Canada and able to meet applicable employment, background screening, and assessment requirements.

Benefits

Full-time, permanent position based in Edmonton, Alberta.
Potential eligibility for a hybrid work arrangement, subject to business needs and applicable eligibility requirements.
80 hours of work every two weeks.
Opportunity to develop leadership experience within a unionized utility environment.
Meaningful cross-functional exposure across customer care, energy services, and other business areas.
Opportunity to influence customer experience, operational efficiency, team culture, and long-term service strategy.
Professional growth and development opportunities through involvement in strategic initiatives and operational improvement projects.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

You will lead, coach, and develop front-line customer care professionals while managing contact center operations within a utility environment. The role involves driving operational strategy, analyzing performance metrics, and collaborating with cross-functional stakeholders to improve service delivery.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of professional experience, including leadership roles within the utility or energy sector. Proficiency in contact center systems and strong analytical, communication, and change management skills are essential.

Skills

Customer care management
Team leadership
Operational strategy
Data-driven decision-making
Performance management
Contact center operations
Process improvement
Stakeholder management
Utility sector knowledge
Change management
Analytical skills
Regulatory compliance
Coaching and mentoring
Critical thinking
Safety leadership
Microsoft Office

Benefits

Hybrid work arrangement
Professional growth and development
Leadership experience
Cross-functional exposure

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Utility Sector
Contact Center
Operations Management
Leadership
Performance Metrics
Data Analysis
Change Management
Regulatory Compliance
Genesys
CIS
Vertex
BI Dashboards
Occupational Health and Safety
Billing
Collections
Strategic Planning
Stakeholder Engagement
Process Improvement
Team Development

Report this job