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Added 11 mins ago
SL
Student, Data Analyst (Winter-Summer-Fall 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager, Data and Analytics, the Data Analyst Co-op will be responsible for the maintenance analytical solutions for the Sunlife Private Wealth team. As a member of the…
Added 11 mins ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
The Solution Engineering Manager (SEM) is the Technical Bid / Project manager for the Engineering organization. They provide the principle engineering delivery leadership, direction,…
Added 11 mins ago
AG
Senior SAP S/4HANA Basis Consultant
Addmore Group
Oshawa, ON
- Full-time
A 4-year university degree in Computer Science, Software Engineering or other Engineering - mandatory
Added 11 mins ago
SI
Software Engineer
Syndesus, Inc.
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
Our client is seeking a mid‑level software engineer who is passionate about delivering exceptional customer value and driving meaningful business outcomes. This is a newly created role…
Added 26 mins ago
Assistant Manager, Trade Support, Stock Loan Middle Office (GWO)
Scotiabank
Toronto, ON
Strong technical abilities including knowledge of basic software engineering principles and experience in (SQL, VBA, Access, Excel preferred), and a sound understanding of operational…
Added 40 mins ago
Software Engineer, AI Entries
Lyft
Toronto, ON
3+ years of software engineering/production infrastructure industry experience.
Added 41 mins ago
JA
Improvement Project Implementation Intern
JR Automation
Stoney Creek, NB
- Full-time
Follow various projects to completion, working closely with CI leadership, factory manager, finance, and external vendors (this may include small kaizen events, non-capitalizable…
Added 41 mins ago
JA
Technical Specialist, Quality Assurance
JR Automation
Burnaby, BC
- Full-time
10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting
Added 41 mins ago
JA
Technical Safety Specialist
JR Automation
Burnaby, BC
- Full-time
Report directly to the Manager, RAMS Engineering and liaise with the Chief Safety Architect
Added 41 mins ago
JA
Telecom Site Supervisor
JR Automation
Mississauga, ON
- Full-time
Identifying and reporting any issues to Construction Manager, supporting document submittals, budgets, and schedules.
Added 41 mins ago
JA
Senior Quantity Surveyor - Ontario Line Project
JR Automation
Toronto, ON
- Full-time
Ensure the monthly statement issuing, with the Construction Manager, according to the project planning
Added 56 mins ago
S
Senior Manager - Systems Requirements
SYSTRA
Toronto, ON
- Full-time
The Senior Manager, Systems Engineering Management (Requirements) is responsible for leading requirements management activities across the GO Expansion program and ensuring effective…
Added 56 mins ago
MI
Intermediate Full-Stack Developer
Method Integration Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
…over time with coaching from the Growth tech lead and your…
Added 56 mins ago
GQ
Product Manager
Great Question
Remote, Canada
- Full-time
- Remote
5+ years as a product manager in B2B software.
Added 56 mins ago
NT
Asset Planning Engineer
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
The Asset Planning Engineer Transmission & Distribution will provide technical leadership and engineering support for the planning, design, operation, maintenance, and continual improvement…
Added 56 mins ago
NA
Strategic Sourcing Manager
Nortek Air Solutions, LLC
Montreal, QC · Nortek Air Solutions-Montreal-Canada
- Full-time
The Strategic Sourcing Manager is a highly visible position that will develop, coordinate, and manage sourcing plans that will create maximum benefits for the business. The Strategic…
Added 56 mins ago
H
Senior Product Marketing Manager
Hach
Vancouver, BC · London, ON · CAN - Vancouver - Aquatic Informatics ULC
- $125,000 to $150,000 CAD / year
- Full-time
Aquatic Informatics, a Veralto company, is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that…
Added 1 hour ago
Material Manager
Mirion
Cambridge, ON
The Material Manager is responsible for overseeing the planning, procurement, shipping, receiving, storage, inventory control, and timely availability of materials required for daily…
Added 1 hour ago
Quality Assurance & Technical Support Specialist
Enercare
AB
Attend area HS&E and Field Manager meetings to communicate trends and weaknesses.
Added 1 hour ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
…Coordinator will be responsible for supporting the Project Manager by interfacing with applicable team members to deliver assigned projects. This role is responsible to continuously…
Added 1 hour ago
TG
Senior Network Engineer
TMX Group
Toronto, ON
- Full-time
Reports to: Senior Manager, Network Engineering
Added 1 hour ago
PS
Project Manager
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Senior Manager, Major Projects, the Project Manager is responsible for overseeing and delivering the successful execution of projects that support innovation and growth…
Added 1 hour ago
NC
Business Automation Developer
NAV CANADA
Ottawa, ON
- Full-time
Post-secondary education in Computer Science, Information Technology, Software Engineering, Business/Data Analytics, Information Systems, or a related discipline. An equivalent combination…
Added 1 hour ago
ASIC Digital Design, Sr Staff Engineer-19314
Synopsys
Markham, ON
The hiring manager is open to both Markham and Mississauga locations**
Added 1 hour ago
C
Engineering Manager, API Development
CIBC
Toronto, ON
- Full-time
Join the Digital and CX Technology team as an Engineering Manager, API Development, where you’ll lead a team of skilled API developers supporting CIBC’s online and mobile banking platforms.…

Jobgether

Manager of UX Research

Canada

$112,000 to $160,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $112,000 to $160,000 CAD / year
Job type: Full-time
Education: Bachelor’s degree
Experience: At least 8 years of experience in UX or design research, including at least 3 years managing people.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.

As Manager of UX Research, you will shape how users’ needs, behaviors, and experiences inform product strategy across a complex B2B SaaS platform. Combining hands-on qualitative and quantitative research with people leadership, you will guide a research team while establishing scalable, user-centered practices. You will define meaningful UX metrics, leverage AI-enabled tools to accelerate research synthesis, and translate findings into actionable recommendations. Working closely with Product, Design, and Engineering leaders, you will influence roadmaps and improve product usability. You will also empower cross-functional teams to conduct effective research through clear processes, training, and practical resources. This role offers an opportunity to connect rigorous research, emerging technology, and strategic decision-making in a collaborative, inclusive environment.

\nAccountabilities:

You will lead the UX research practice, balancing direct research execution, team development, operational excellence, and strategic influence to ensure product decisions reflect meaningful customer insights.

Plan and conduct qualitative research, including customer interviews, field studies, usability testing, and diary studies, to uncover user needs, behaviors, and pain points.
Design and execute quantitative research initiatives, including surveys, experiments, and behavioral analyses, to measure user experience and identify opportunities for improvement.
Combine research findings with product analytics from tools such as FullStory, Pendo, and Amplitude to establish baselines, assess problem severity, and recommend solutions.
Manage and mentor a UX researcher, supporting professional development, research quality, and effective collaboration.
Introduce and scale AI-enabled research workflows for synthesis and analysis, incorporating appropriate human oversight to address accuracy, bias, and privacy concerns.
Own the UX measurement framework and reporting processes, tracking indicators such as Customer Effort Score (CES), Customer Satisfaction (CSAT), and ease of use.
Evaluate the usability of interfaces and design systems, translating UX metrics and research findings into clear recommendations for product and design improvements.
Establish and maintain research operations across multiple product areas and squads, creating templates, guidelines, and training resources that help Product Managers and Product Designers conduct lightweight research confidently.
Partner with Product, Design, and Engineering leaders to translate customer insights into roadmap priorities and product strategy.
Present research findings, performance trends, and recommendations to senior stakeholders to support informed decision-making.
Conduct competitive benchmarking and monitor UX trends to identify opportunities for product differentiation and continuous improvement.

Requirements:

You bring extensive UX research experience, proven people-management capabilities, and a strong understanding of how research can influence business outcomes. You are comfortable combining rigorous methodologies with modern research technology and can communicate complex findings in a clear, persuasive, and actionable way.

At least 8 years of experience in UX or design research, including at least 3 years managing people.
Experience leading or managing a research team of approximately 1–5 people.
A portfolio of case studies demonstrating qualitative and quantitative research methods and the measurable business or product impact of resulting insights.
Experience working within an enterprise SaaS organization, ideally supporting complex, data-rich B2B products.
Demonstrated ability to operationalize research practices and embed user-centered thinking across an organization.
Experience defining, measuring, and reporting UX metrics such as CES, CSAT, System Usability Scale (SUS), task success, and competitive benchmarks.
Proficiency with research platforms such as UserTesting, Maze, Qualtrics, and FullStory, along with relevant product analytics tools.
Hands-on experience using AI tools and large language model (LLM)-based workflows for research synthesis and analysis, with sound judgment regarding accuracy, privacy, and responsible use.
Familiarity with Figma and design systems, including the ability to assess interface usability in collaboration with designers and engineers.
Strong storytelling, presentation, and communication skills, with the ability to influence senior stakeholders and product strategy.
Excellent organizational skills and the ability to manage multiple research initiatives while maintaining methodological rigor.
A bachelor's degree is required. An advanced degree in Human-Computer Interaction (HCI), psychology, human factors, or a related discipline is preferred.

Benefits:

Annual base salary ranging from CAD 112,000 to CAD 160,000.
Potential performance-based bonus opportunity.
Flexible paid time off to support work-life balance.
Comprehensive medical, dental, and vision coverage options.
Complimentary Calm subscription for employees and their loved ones.
Hybrid working arrangements that provide flexibility and opportunities for in-person collaboration.
An inclusive working environment that values diverse perspectives and teamwork.
Ongoing professional development opportunities to support career growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Responsibilities

You will lead the UX research practice by balancing direct research execution, team development, and strategic influence to inform product decisions. This involves managing research workflows, mentoring staff, and partnering with cross-functional leaders to translate customer insights into actionable product roadmaps.

Requirements

Candidates must have at least 8 years of experience in UX or design research, including a minimum of 3 years in a people-management role. A bachelor's degree is required, and proficiency in research platforms, AI-enabled workflows, and UX measurement frameworks is essential.

Skills

UX research
People management
Qualitative research
Quantitative research
Product strategy
B2B SaaS
UX metrics
AI-enabled research
Usability testing
Data analysis
Stakeholder management
Research operations
Competitive benchmarking
Figma
Storytelling
Mentorship

Benefits

Performance-based bonus
Flexible paid time off
Medical coverage
Dental coverage
Vision coverage
Calm subscription
Hybrid working arrangements
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

UX Research
B2B SaaS
Product Strategy
Qualitative Research
Quantitative Research
FullStory
Pendo
Amplitude
UserTesting
Maze
Qualtrics
AI-enabled workflows
LLM
Figma
Customer Effort Score
CSAT
System Usability Scale
Research Operations
Competitive Benchmarking
Enterprise Software
User-centered design
Data-rich products
Stakeholder influence
Mentorship
Product Analytics
Usability testing
Diary studies
Field studies
Behavioral analysis
Design systems

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