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Added 14 mins ago
T
Associate Vice President, Wealth Advice, Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Act as a trusted advisor to senior executives, shaping strategy through data-driven insights and AI capabilities
Added 14 mins ago
P
Senior Data Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Our data platform powers analytics and AI products for over 200 global travel partners and we need a technical leader to build pipelines that can handle this scale. This is your chance to…
Added 14 mins ago
M
Bilingual Social Media Specialist
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Monitor emerging platform and content trends, and identify opportunities to test and scale new approaches.
Added 44 mins ago
R
Director, Business Marketing – Canada
RBC
Toronto, ON
- Full-time
Builds trust fast with senior executives; comfortable in a matrix with global and enterprise stakeholders
Added 44 mins ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Seeking a Senior Forward Deployed Engineer (FDE) with deep Java and Python technology expertise to work directly with our clients in the Spread Products space.
Added 59 mins ago
Senior Business Development Representative - Future Consideration
D2L
Kitchener, ON
…inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as…
Added 1 hour ago
L
Senior BI Platform Operations Engineer
Luxoft
Toronto, ON
- Full-time
…Amazon Quick Suite, including a custom BI-as-a-Service (BIaaS) platform built on top of Amazon QuickSight. The BIaaS platform consists of multiple backend services, RESTful APIs, AWS…
Added 1 hour ago
C
Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
Set up and enforce Power Platform governance and best practices: environment plan, data loss prevention (DLP) policies, release management (ALM), security, and a Center of Excellence (CoE)…
Added 1 hour ago
GM
Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Full-time
Monitor and analyze pipeline and platform performance, reliability, and software quality metrics; identify bottlenecks and implement data-driven improvements.
Added 1 hour ago
S
OCS Design Delivery - Senior Manager
SYSTRA
Toronto, ON
- Full-time
Service-focused leadership and influencing skills to provide senior technical and administrative leadership to an operating or functional unit;
Added 1 hour ago
GQ
Product Manager
Great Question
Remote, Canada
- Full-time
- Remote
Great Question is the end-to-end agentic user research platform. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by…
Added 2 hours ago
Senior AI Engineer, IT Solutions 1 1
Celestica International LP
Toronto, ON
We are seeking a highly motivated and technically proficient AI Engineer to join our growing Data & Analytics team. In this role, you will be a key liaison between business stakeholders and…
Added 2 hours ago
T
Journalist - Housing (Full-time)
Torstar
Toronto, ON
- Full-time
…customer-centric obsession, continued journalistic excellence, advanced data-driven competency and a culture that is selfless, focused, agile, collaborative and results driven. The…
Added 2 hours ago
P
Senior Software Developer in Test | Ingénieur·e logiciel senior en test
Plotly
Remote, Canada
- Full-time
- Remote
We are seeking a highly skilled and experienced Senior Software Developer in Test (SDET) to join our dynamic team. As a Senior SDET, you will play a critical role in ensuring the quality…
Added 2 hours ago
O
Senior People Business Partner (Remote Canada)
Optro
Remote, Canada
- $128,000 to $176,000 CAD / year
- Full-time
- Remote
…risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their…
Added 2 hours ago
SF
Senior AI Engineer
Safe Fleet
Coquitlam, BC
- Full-time
We are looking for a hands-on Senior AI Engineer to build the platform that makes that possible - the shared services, agent framework, standards and tooling that allow every engineer on…
Added 3 hours ago
Executive Assistant
D2L
Winnipeg, MB · Kitchener, ON
…inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as…
Added 3 hours ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
…experiences inform product strategy across a complex B2B SaaS platform. Combining hands-on qualitative and quantitative research with people leadership, you will guide a research team while…
Added 3 hours ago
Senior Software Developer
Range Group - Job Postings
Toronto, ON
We're looking for an experienced developer to join TripArc as a Senior Software Developer. You'll work on a mature travel platform that thousands of travel professionals rely on every day,…
Added 3 hours ago
Senior Software Developer
Range
Toronto, ON
We're looking for an experienced developer to join TripArc as a Senior Software Developer. You'll work on a mature travel platform that thousands of travel professionals rely on every day,…
Added 3 hours ago
Director, Manufacturing Engineering & Site Quality
Celestica International LP
Newmarket, ON
…engineering, quality, and continuous improvement professionals. This senior leadership role is responsible for directing all site manufacturing process engineering, failure analysis…
Added 3 hours ago
TC
General Manager, Allied Parts
Toromont Cat
Concord, ON
- Full-time
…lead and grow an increasingly important parts business. This senior leadership role combines strategy, full P&L accountability, business development, operational leadership and digital…
Added 4 hours ago
Senior Software Developer
TripArc
Toronto, ON
We're looking for an experienced developer to join TripArc as a Senior Software Developer. You'll work on a mature travel platform that thousands of travel professionals rely on every day,…
Added 5 hours ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
We are looking for an experienced platform product leader to shape the core services that power a growing SaaS product ecosystem, with an initial focus on billing and authentication. You…
Added 10 hours ago
L
Senior Product Designer, Developer Platform
LiveKit
Canada
- Full-time
…design for one very specific, very opinionated person: the developer at 2am trying to figure out why their voice agent just failed a call. You'll design the tools developers use to test,…

Jobgether

Manager of UX Research

Canada

$112,000 to $160,000 CAD / year · Full-time

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Job details

Pay: $112,000 to $160,000 CAD / year
Job type: Full-time
Education: Bachelor’s degree
Experience: At least 8 years of experience in UX or design research, including at least 3 years managing people.
Posting language: English
Posted: Oct 29, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.

As Manager of UX Research, you will shape how users’ needs, behaviors, and experiences inform product strategy across a complex B2B SaaS platform. Combining hands-on qualitative and quantitative research with people leadership, you will guide a research team while establishing scalable, user-centered practices. You will define meaningful UX metrics, leverage AI-enabled tools to accelerate research synthesis, and translate findings into actionable recommendations. Working closely with Product, Design, and Engineering leaders, you will influence roadmaps and improve product usability. You will also empower cross-functional teams to conduct effective research through clear processes, training, and practical resources. This role offers an opportunity to connect rigorous research, emerging technology, and strategic decision-making in a collaborative, inclusive environment.

\nAccountabilities:

You will lead the UX research practice, balancing direct research execution, team development, operational excellence, and strategic influence to ensure product decisions reflect meaningful customer insights.

Plan and conduct qualitative research, including customer interviews, field studies, usability testing, and diary studies, to uncover user needs, behaviors, and pain points.
Design and execute quantitative research initiatives, including surveys, experiments, and behavioral analyses, to measure user experience and identify opportunities for improvement.
Combine research findings with product analytics from tools such as FullStory, Pendo, and Amplitude to establish baselines, assess problem severity, and recommend solutions.
Manage and mentor a UX researcher, supporting professional development, research quality, and effective collaboration.
Introduce and scale AI-enabled research workflows for synthesis and analysis, incorporating appropriate human oversight to address accuracy, bias, and privacy concerns.
Own the UX measurement framework and reporting processes, tracking indicators such as Customer Effort Score (CES), Customer Satisfaction (CSAT), and ease of use.
Evaluate the usability of interfaces and design systems, translating UX metrics and research findings into clear recommendations for product and design improvements.
Establish and maintain research operations across multiple product areas and squads, creating templates, guidelines, and training resources that help Product Managers and Product Designers conduct lightweight research confidently.
Partner with Product, Design, and Engineering leaders to translate customer insights into roadmap priorities and product strategy.
Present research findings, performance trends, and recommendations to senior stakeholders to support informed decision-making.
Conduct competitive benchmarking and monitor UX trends to identify opportunities for product differentiation and continuous improvement.

Requirements:

You bring extensive UX research experience, proven people-management capabilities, and a strong understanding of how research can influence business outcomes. You are comfortable combining rigorous methodologies with modern research technology and can communicate complex findings in a clear, persuasive, and actionable way.

At least 8 years of experience in UX or design research, including at least 3 years managing people.
Experience leading or managing a research team of approximately 1–5 people.
A portfolio of case studies demonstrating qualitative and quantitative research methods and the measurable business or product impact of resulting insights.
Experience working within an enterprise SaaS organization, ideally supporting complex, data-rich B2B products.
Demonstrated ability to operationalize research practices and embed user-centered thinking across an organization.
Experience defining, measuring, and reporting UX metrics such as CES, CSAT, System Usability Scale (SUS), task success, and competitive benchmarks.
Proficiency with research platforms such as UserTesting, Maze, Qualtrics, and FullStory, along with relevant product analytics tools.
Hands-on experience using AI tools and large language model (LLM)-based workflows for research synthesis and analysis, with sound judgment regarding accuracy, privacy, and responsible use.
Familiarity with Figma and design systems, including the ability to assess interface usability in collaboration with designers and engineers.
Strong storytelling, presentation, and communication skills, with the ability to influence senior stakeholders and product strategy.
Excellent organizational skills and the ability to manage multiple research initiatives while maintaining methodological rigor.
A bachelor's degree is required. An advanced degree in Human-Computer Interaction (HCI), psychology, human factors, or a related discipline is preferred.

Benefits:

Annual base salary ranging from CAD 112,000 to CAD 160,000.
Potential performance-based bonus opportunity.
Flexible paid time off to support work-life balance.
Comprehensive medical, dental, and vision coverage options.
Complimentary Calm subscription for employees and their loved ones.
Hybrid working arrangements that provide flexibility and opportunities for in-person collaboration.
An inclusive working environment that values diverse perspectives and teamwork.
Ongoing professional development opportunities to support career growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Responsibilities

You will lead the UX research practice by balancing direct research execution, team development, and strategic influence to inform product decisions. This involves managing research workflows, mentoring staff, and partnering with cross-functional leaders to translate customer insights into actionable product roadmaps.

Requirements

Candidates must have at least 8 years of experience in UX or design research, including a minimum of 3 years in a people-management role. A bachelor's degree is required, and proficiency in research platforms, AI-enabled workflows, and UX measurement frameworks is essential.

Skills

UX research
People management
Qualitative research
Quantitative research
Product strategy
B2B SaaS
UX metrics
AI-enabled research
Usability testing
Data analysis
Stakeholder management
Research operations
Competitive benchmarking
Figma
Storytelling
Mentorship

Benefits

Performance-based bonus
Flexible paid time off
Medical coverage
Dental coverage
Vision coverage
Calm subscription
Hybrid working arrangements
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

UX Research
B2B SaaS
Product Strategy
Qualitative Research
Quantitative Research
FullStory
Pendo
Amplitude
UserTesting
Maze
Qualtrics
AI-enabled workflows
LLM
Figma
Customer Effort Score
CSAT
System Usability Scale
Research Operations
Competitive Benchmarking
Enterprise Software
User-centered design
Data-rich products
Stakeholder influence
Mentorship
Product Analytics
Usability testing
Diary studies
Field studies
Behavioral analysis
Design systems

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